The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,400 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous gift 🎁 surprise for Christmas”

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Posted 5 months ago

“Such a lovely creamy lovely fragrance to my body lotion”

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Posted 5 months ago

“After reading a great article about your company in The Times recently I headed to your website. I love the ethos and learning about the creation of the company. My sadness is that I live in Lincolnshire and not Somerset as your cafe sounds as great as your products. I have today received my second order from you which I know will be as wonderful as the first. I love the packaging design and all the luxurious and beautifully but subtle aromas. So very pleased to have found you and many thanks for such beautiful, reasonably priced products.”

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Posted 5 months ago

“Always shop here for my soap, great choices. Very good Customer Service.”

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Posted 5 months ago

“Very pleased with purchase. The soaps were all different and they all smell delicious. Would definitely buy from this company again.”

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Posted 5 months ago

“This is a lovely option to using sprays in the air. Nice citrus smell. Only downside was opening the bottle. It was very confusing and I almost broke the dropper, as the cap has 3 places it looks like it can open.”

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Posted 5 months ago

“We love the Freesia & pear soap. It smells great and lasts so long. All the family love it. Somerset toiletry’s is easy to purchase from, fast delivery and best price around.”

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Posted 5 months ago

“Very good value”

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Posted 5 months ago

“Bargain @ £2 a bar but postage/carriage a bit steep”

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Posted 5 months ago

“Great product and perfect for gifting”

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Posted 5 months ago

“Excellent plus gorgeous perfume”

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Posted 5 months ago

“Very strong, unnatural aroma which gave us headaches so I have ditched it. Made in China, no connection to the county of Somerset.”

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Posted 5 months ago

Thank you for your feedback — we’re really sorry to hear that your purchase didn’t meet your expectations. We aim to be transparent about where our products are made, and this information is clearly stated on our website. While our team has proudly been based in Somerset since 1999, we manufacture our products in a number of locations — including right here in the UK. We also understand that fragrance is very personal, and while we work hard to create scents our customers will love, we appreciate that they won’t be to everyone’s taste.

Posted 5 months ago

“I've used this for about 3 years now it's gggggggorgeous. Smell is so fresh, clean smelling. I wouldn't use anything else. X”

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Posted 5 months ago

“Gorgeous soap, beautifully fragranced and lathers well leaving skin moisturised. Delivered really quickly. Excellent service, thank you!”

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Posted 5 months ago

“I purchased this as a present for my sister. Upon receipt the shower gel had leaked a little it smelt absolutely amazing. I did report the leak and they sent a replacement without hesitation ! I will definitely be ordering again from this company. They provided excellent customer service”

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Posted 5 months ago

“These have a very delicate smell, which is easily over powered by showering products. So I felt like I was cleaning up the residue for no real benefit”

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Posted 5 months ago

“Excellent and efficient service”

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Posted 5 months ago

“I was given some shower gel Mr Smooh as a gift -- lovd it so ordered all you did .going through them all slowley Lovely smells and nice soap!.”

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Posted 5 months ago

“Excellent product. Larger than expected. Beautiful.”

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Posted 5 months ago

“Great website, easy to find item and easy to order/pay. Delivery was quick and items well packed.”

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Posted 5 months ago

The Somerset Toiletry Co is rated 4.8 based on 1,400 reviews