The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,404 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products! Buy Room Diffusers and Body Mist & Home Sprays. (Sadly having just checked the website the sprays do not seem to be available anymore) I have been buying these products for some years because the scents are gorgeous and the price is good value.”

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Posted 2 years ago

“Lovely company to support and their products are great.”

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Posted 2 years ago

“Lovely scented candles and diffusers”

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Posted 2 years ago

“High-quality products, beautifully packaged, and delivered without problems. The Orange Blossom Hand Cream has a lovely scent and is a lovely gift.”

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Posted 2 years ago

“I ordered my item but never received a confirmation. The diffuser never arrived so had to chase them up again. It finally arrived about 1 month after I ordered it. The customer service was however very quick to respond so its definitely more of a logistic problem. The sent yo be honest is OK. I wouldn't buy it again. Packaging is also over the top and not environmentally friendly.”

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Posted 2 years ago

Hi Andrea, I'm so sorry you never received your email confirmation (these sometimes get trapped in spam filters) and I'm also sorry that the replacement item arrived so late. You'll be glad to know that we are in the process of changing our Naturally European Diffuser packaging to Kraft card, so a little kinder to the planet.

Posted 2 years ago

“I bought these for a fun gift and was very impressed with the look of them and the box they arrived in. I don’t know what the shower cocktails are like as yet but I’m sure they’re lovely.”

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Posted 2 years ago

“Bought a load of lovely soap which is now safely stored. Good range and bargains on offer, promptly delivered.”

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Posted 2 years ago

“This company is a recent find for me. They make some really lovely products for giving as gifts and I expect my first purchase won’t be my last!”

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Posted 2 years ago

“Very disappointed with the candle, there was not much scent.”

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Posted 2 years ago

Hi Lorna, Very sorry you were not pleased with your purchase. We appreciate your feedback and will take this into account going forward.

Posted 2 years ago

“bought a few different soaps and they all are lovely, packaging was great and shipping very fast”

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Posted 2 years ago

“Lovely large and fragrant soap”

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Posted 2 years ago

“I bought these as a present and am sooo pleased with them. Better than expected!”

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Posted 2 years ago

“Bought as a present for a friend who needed a small soap dispenser for their downstairs loo. Size was perfect and she loved the selection of the soaps.”

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Posted 2 years ago

“Super helpful service and quality products”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Gives a fresh clean aroma to my bathroom”

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Posted 2 years ago

“Seems to last longer and a lovely aroma. Easy to order and quick delivery”

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Posted 2 years ago

“Vert satisfied with delivery and packing. lovely pareben free product would buy agai”

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Posted 2 years ago

“Great products and speedy delivery, excellent!”

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Posted 2 years ago

“Put away as stocking filler. Sure daughters will be pleased.”

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Posted 2 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,404 reviews