The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reached out to the customer support regarding quick delivery. The agent informed they will try to deliver the order with priority. The order was supposed to be delivered on 26th, but I got it today. Thank you souled store for making my day amazing.”

Helpful Report

Posted 4 months ago

“No 1 brand for pop culture, material and quality of the product is too good. Customer experience team also responds quickly and put their best efforts to help out with Concern.”

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Posted 4 months ago

“great service really loved it!!”

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Posted 4 months ago

“The customer service team is excellent and informative. From the prompt responses to inquiries, the professionalism with which they handle concerns, to the extra mile they go to ensure a positive shopping experience, the bar is truly set high.”

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Posted 4 months ago

“I recently ordered a boxer, and it was delivered on time—well before the expected delivery date. I’m extremely happy with the quality and truly love The Souled Store’s collection. I’m definitely looking forward to exploring more exciting products!”

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Posted 4 months ago

“Best service”

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Posted 5 months ago

“Customer service and prices”

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Posted 6 months ago

“Fair pricing and really awesome customer support. Helped me a promptly with my refund issue. Really satisfied overall with the service and products”

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Posted 6 months ago

“V.good product”

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Posted 6 months ago

“I’ve always had a great experience shopping with The Souled Store! ✨ The quality of their products is excellent, super comfortable, and exactly as shown on the website. The designs are unique and trendy, which makes them stand out from other brands. Their customer service team is also very responsive and helpful whenever I’ve had a query. Deliveries are smooth and well-packaged, and overall the whole shopping process feels easy and reliable.”

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Posted 6 months ago

“I recently bought a varsity jacket from The Souled Store and I’m really impressed! 👌 The quality is top notch, the fit is perfect, and the detailing is amazing. What made it even better was the delivery —I had ordered it for my birthday and it arrived earlier than expected, which made my day extra special. Thankyou so much Souled Store🎂✨”

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Posted 6 months ago

“Absolutely amazing collection”

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Posted 6 months ago

“they are best in resolving the problems”

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Posted 6 months ago

“Awesome product and great customer service”

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Posted 6 months ago

“Awesome design, excellent customer support, and a great 30-day return policy”

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Posted 6 months ago

“The souled store customer experience team is top notch and always there to help!! Keep up the good work!!”

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Posted 6 months ago

“delivery was hassle free and quick”

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Posted 6 months ago

“The Souled Store never fails to impress! Great quality, super comfy fits, and prints that last. Their quirky pop culture collections always keep my wardrobe fresh and fun.”

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Posted 6 months ago

“The Souled Store has always been a gem and has given me variety of clothes. Along with timely discounts.”

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Posted 6 months ago

“I had a very good experience with The Souled store. Fast delivery and good support from the brand. Keep it up!”

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Posted 6 months ago

The Souled Store is rated 3.1 based on 357 reviews