The Sound Parcel Reviews

Name: The Sound Parcel
Address: 669 North 13th Street, A101,, Easton
Rating: 4.95

5.0 Rating 1,598 Reviews

99 %

of reviewers recommend The Sound Parcel

5.0

Based on 1,598 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Sound Parcel:

Music Electronics & Gear Rental. Proudly offering the finest gear to discerning musicians throughout the USA, and beyond.

Visit Website

Phone:

484-291-4327

Email:

hello@thesoundparcel.co

Location:

669 North 13th Street, A101,
Easton
18042

The Sound Parcel 5 star review on 21st February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow shipping”

Helpful Report

We're sorry to see USPS still having intermittent delays with first class packages. We have setup a watch on the package for a bit more visibility through to delivery. The current delivery estimate is Friday 06/17/21. Thank you! The Sound Parcel

UPDATE: Glad to see the package tracked by USPS as "Delivered, Parcel Locker June 18, 2021 at 12:55 pm SAN DIEGO, CA 92103" If we can be of further assistance, don't hesitate to message or call. Thanks! The Sound Parcel

“I was stoked to see sound parcel had bastel Kastle drums available as everywhere else I looked was out of stock. Shipping was super quick but it was the wrong device. a quick friendly email exchange, got return shipping label, and was able to send it back a couple days later. Still waiting on my order though hoping everything is good this time:/”

Helpful Report

Apologies for the shipping mix-up and thank you for the feedback. We of course try to avoid mistakes, but when they happen TSP works hard to get things resolved as quickly as possible. A return shipping label was provided for the incorrect item and the Bastl Kastle DRUM was reshipped after the return label was scanned. Enjoy the gear!!

“Ordered two Bastl Kastles and one's box had some damage. Both boxes were in a main box. One Kastle is kind of damaged other is perfectly fine. Is strange because the damaged ones brown paper was all crinkled while the other ones paper is fresher looking. One is a present and of course they have sold out so replacements are not on the menu. Aside from this the Kastles don't come with ANY instructions as seen in any prior media. Just a little card thanking you for saving paper? You have to view a poorly formatted PDF. The little Kastles also, at one point came wrapped in much cooler paper. Was disappointed to see they just use cardboard paper now 🤷‍♂️”

Helpful Report

“Everything has been great except that I still don’t have the pedal. USPS has had the pedal in my town since Friday and can’t get any information on it. Have a recording session tomorrow and sold a pedal to buy this one, but still don’t have.”

Helpful Report

Sorry to hear about the USPS delivery delays. Mail Service times have been improving over the last few weeks... but we are still observing similar delays in some parts of the country stemming from the COVID-19 pandemic. Trust that we will be watching tracking on this package through to delivery, along with you!

“Was not able to get answers to my questions, but was sent links to study to see if there are any answers that I could find on my own. I would probably not take a chance again if I had the opportunity to make the decision again. This item does not seem to offer what I had hoped for, and I may never know.”

Helpful Report

We greatly appreciate the feedback. The Roland support videos seemed to be a direct response to your questions at the time with regards to "two camera setups." https://youtu.be/x8PS5PqdpkI If we can be of further assistance we're here to assist. All the best, TSP

“everything is great other than being pestered by an email asking for additional feedback. I provided feedback through reverb already.”

Helpful Report

(Reverb.com/shop/thesoundparcel) -

“The service has been good but the pedal itself has a broken switch unfortunately. I rented this pedal to use for a performance on January 22nd, with this in mind I’m disappointed.”

Helpful Report

(Thesoundparcel.co) -

very sorry to learn of the equipment damage. equipment is inspected prior to shipment... but things do, on rare occasion, happen in transit. in the future please contact us immediately if equipment is received with a fault. we will do our best to resolve in a timely manner. we'll be in contact later today to discuss this rental order and get you sorted out. Thanks! TSP

“The Gamechanger Pedal Plus arrived well packed and brand new as advertised. However, when I wanted to return it due to discovering that it wasn’t really for my acoustic style of playing (plugged it in once to try), I was informed that I may be charged up to 15% restocking fee!!! I think they should make that very clear to future buyers.”

Helpful Report

(Stores.ebay.com/thesoundparcel) -

Sorry to hear that the gear didn't work out. We try to clearly communicate our return policy, including it on all marketplace listings (eBay and Reverb) and on our website at: https://thesoundparcel.co/pages/returns-exchanges. Restocking fees are ONLY requested when packaging is opened, contents are missing or if item shows signs of use, wear and/or tear.

The Sound Parcel is rated 5.0 based on 1,598 reviews