The Sound Parcel Reviews

4.96 Rating 602 Reviews
99% of reviewers recommend The Sound Parcel

About The Sound Parcel: Music Electronics & Gear Rental. Proudly offering the finest gear to discerning musicians throughout the USA, and beyond.

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Phone:
484-291-4327

Email:
hello@thesoundparcel.co

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.94 out of 5
5
EGK
"Very quick shipping and good communication."
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5
Michael B
"Super easy to do business with AND super speedy shipping at no extra cost. They even included goodies when I opened the package! Definitely can't go wrong ordering anything you need from these guys/gals! Thanks so much!"
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Marcos S
"The service is great. I was actually surprised when they reached out to me after the sale to know how was I doing and my plans to use their product,but more impressed when they offered tips and know how. I will always come back to these guys,they really know what they are doing. Amazing product with an outstanding service,it does not get any better than this. Thanks."
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"everything is great other than being pestered by an email asking for additional feedback. I provided feedback through reverb already."
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(Reverb.com/shop/thesoundparcel) -
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"The service has been good but the pedal itself has a broken switch unfortunately. I rented this pedal to use for a performance on January 22nd, with this in mind I’m disappointed."
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(Thesoundparcel.co) -
very sorry to learn of the equipment damage. equipment is inspected prior to shipment... but things do, on rare occasion, happen in transit. in the future please contact us immediately if equipment is received with a fault. we will do our best to resolve in a timely manner. we'll be in contact later today to discuss this rental order and get you sorted out. Thanks! TSP
"The Gamechanger Pedal Plus arrived well packed and brand new as advertised. However, when I wanted to return it due to discovering that it wasn’t really for my acoustic style of playing (plugged it in once to try), I was informed that I may be charged up to 15% restocking fee!!! I think they should make that very clear to future buyers."
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(Stores.ebay.com/thesoundparcel) -
Sorry to hear that the gear didn't work out. We try to clearly communicate our return policy, including it on all marketplace listings (eBay and Reverb) and on our website at: https://thesoundparcel.co/pages/returns-exchanges.

Restocking fees are ONLY requested when packaging is opened, contents are missing or if item shows signs of use, wear and/or tear.
The Sound Parcel is rated 4.96 based on 602 reviews