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The Sound Parcel Reviews

5.0 Rating 1,600 Reviews

99 %

of reviewers recommend The Sound Parcel

Company Reviews

Product Reviews

5.0

Based on 1,600 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Sound Parcel:

Music Electronics & Gear Rental. Proudly offering the finest gear to discerning musicians throughout the USA, and beyond.

Visit Website

Phone:

484-291-4327

Email:

hello@thesoundparcel.co

Location:

669 North 13th Street, A101,
Easton
18042

The Sound Parcel 5 star review on 21st February 2024

The Sound Parcel 5 star review on 23rd December 2023

The Sound Parcel 5 star review on 16th December 2023

The Sound Parcel 5 star review on 17th August 2023

The Sound Parcel 5 star review on 17th August 2023

The Sound Parcel 5 star review on 12th July 2023

The Sound Parcel 5 star review on 12th July 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, shipping USPS in a bubble bag has worked OK, but it seems easy for items to get crushed. Box in box? Prompt arrivals so far. Website is clear and easy. As for this last pedal: not sure why so many pedalmakers use brushed chrome knobs. Too easily damaged. But if you are going to use them, knobs should should look new and clean. On this Fjord LOKE, the brushed chrome centers on the two large knobs are scratched. Shouldn’t be.”

“Reasonably fast shipping excellent customer service including quick responses to inquiries.”

“Fast shipping and fair price. The guitar needs some TLC though. Sharp fret ends and could have used a good set up prior to shipping.”

“Awesome place. Wish you had some eurorack stuff on display as I’m not much of a guitar player these days but I understand how difficult/expensive that can be”

“Nice pedal! They added an extra week because they were a bit slow to respond to my pedal request… Nice folks!”

“Took over a week to arrive.”

“It arrived only a few days after ordering! Impressive.”

“The Team at the TPS worked with FedEx to correct a error in shipping address. They were responsive to my questions and cleared up issues. A full service organization. Thanks”

Good morning! Sorry to read of the shipping delay. FedEx currently shows tracking as "in transit." We've setup a watch for a bit more visibility through to delivery. We'd expect the package delays to resolve and the order to arrive within 1-2 business days, As always any questions don't hesitate to message or call.

Glad to see the package has been successfully delivered. If we can be of further assistance don't hesitate to message or call. Thanks! The Sound Parcel

“The order was recieved right on time and everything was great.”

“Thanks.......”

“They had most of what I needed (uncommon strings) and shipped it out quickly. Price was competitive.”

“The cable is good. I placed the order for the gray cable. They called me and told me they were out of stock in that color. They said they had the gray in the more expensive cable but that I would have to pay the difference to get that cable or I could take the cable I ordered in red (which I didn't particularly want). As a business owner myself I would have given the upgraded cable and turned a one time customer into a very happy repeat customer. An opportunity lost. I took the red cable. It sounds good and I will probably get used to the color. Everything else about the transaction was good.”

“Sound Parcel helped me out a lot..they had what I wanted at a fair price and shipped it to me with no hassle and quick. I called and asked about the Go Livecast.. I was sent a link and ordered the product with no mix ups.”

“Gives great advice Quick turnarounds Quality service Wish you had more stock”

“In my experience purchasing from TSP has been good.The selection of musical items in my case mostly effect pedals is a wide one with competitive prices.This purchase of a pedal from Subdecay had some technical issues but the support staff has worked overtime to make it right.I'm extremely pleased with the superior support staff at SD and purchasing from TSP.”

“You folks over there carry a great line of gear that has found virtually nowhere else. Thank you for the quick shipping during the busy holiday season. I’ll enjoy this part of my collection for years to come it’s certainly unique and sounds amazing!”

The Sound Parcel 4 star review on 20th January 2020

“Ordered what I thought was a Red & Copper Super Fuzz pedal .Without any notice I received a Gold one instead. Seriously? Honestly I don’t have the time or energy to deal with a return or exchange . Please update your website photos so customers actually know what they are buying ahead of time.”

(Thesoundparcel.co) -

“Good service and shipping time was good too. These guys weren't open to negotiating the shipping costs and charged me twice even though they went in the same box. I didn't believe for one second it cost them twice as much, but they've since shared the details with me and I'm happy to be wrong. There's also no mention of having to pay sales tax - since they're selling through ebay.co.uk it would be wise to mention it as first time international buyers like me wouldn't necessarily think to check how it works. Again, received a response on this that all international purchases are subject to Ebays policies, but how many people would read those first? I've bought a pedal board controller since from another company, and they highlighted the sales tax upfront - Not a major problem, just a suggestion that it might be worth highlighting. Excellent customer service though, and very good response times”

(Stores.ebay.com/thesoundparcel) -

Sorry to hear about the frustrations over shipping charges and importation fees. We did want to share some additional details on this order. As was discussed, the combined shipping weight of these items moved the package from a USPS First Class International to USPS Priority International classification. Actual shipping costs EXCEEDED the shipping payment received, and TSP covered the balance. Negotiating a lower shipping cost was not possible, as actual shipping rates were greater than what was paid. With regards to customs and duties... international orders are always subject to importation fees by the destination country. These are the responsibility of the buyer, with policies clearly outlined on marketplaces, including eBay ...as was the case on this shipment. We strive for all customers (domestic and international) to have a great experience. Thanks again for the feedback. Most importantly enjoy the gear! TSP

“They have the right gear, and they make it easy to try. Good experience!”

(Thesoundparcel.co) -

“I like the service. The dude on the phone was pleasant. Ordering was relatively painless. But the reason Im responding to this - & I hope this helps you improve your service, which deserves to be successful imho - the actual delivery - through UPS - was a bit of a nightmare- they claimed they'd delivered it - they hadn't - it was with a 3rd party - etc It took 36 hours to sort out - in which time I didn't know what was happening. And being that Im on the hook for a $600 piece of equipment that was not a happy experience. I don’t mind the delay with the delivery. But somehow you need to improve communications between UPS, you guys & the customer. I dont know how you do that though tbh. Anyway, other than that - good job snd good luck.”

(Thesoundparcel.co) -

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The Sound Parcel is rated 5.0 based on 1,600 reviews