Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“When I tried to purchase so many times it would crash to the point the only way was to pay for the 3rd release 😔very disappointing”

Helpful Report

(Southport Weekender Festival 2019) - Posted 6 years ago

Hi Sacha, Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“Whilst easy to use I consider that charging an additional 30p to have an e-ticket to put in Wallet is uncalled for the charge you make on the face price is more than sufficient”

Helpful Report

(Harrogate Town Vs Salford City - HOME SUPPORTERS ONLY) - Posted 6 years ago

Hi Mike, Thank you for taking the time to leave us a review. Our delivery fee covers more than just delivery, costs can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“I reset password 3 times and it didn't work”

Helpful Report

(ROLL - OFF || The Cardigan Arms Vs. Kirkstall Brewery) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you had trouble resetting your password. We can see from our records you have now successfully made your purchase but we're looking into what caused your issue. If you have any problems going forward please do not hesitate get in touch with our customer service team by email, live chat or phone. Thanks Ticket Arena

Posted 6 years ago

“Terrible unhelpful service shady website delays confirmation and won't help when it doesn't work. Avoid the customer service team.”

Helpful Report

(COMEDY SESSIONS - Saturday 9th March / TBC, TBC, Geoff Norcott & TBC) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you were not satisfied with the service you received from our support team. We can see from our records you requested a refund for a second order made using a separate account, over an hour later than your original order. Unfortunately, this meant we could not refund it as a duplicate order. Due to a rule set by the event organiser tickets for the show were nonrefundable unless the event was cancelled or rescheduled. We also tried to help you exchange the extra tickets for a more convenient date but you chose not to take us up on our offer. Feedback is very important to us so it would be useful to know if there's anything you think we should have done differently. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“The tickets didn’t scan, I don’t know how to get a refund but really not happy with the service, ended up paying double cause I had to pay on the door”

Helpful Report

(Student Saturdays) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're very sorry to hear you had an issue with your tickets on the night. As we did not have staff on site, we have contacted the event organiser to establish what happened. We'll get back in touch with you soon. Many thanks, Ticket Arena

Posted 6 years ago

“Ticket prices and admin fees rising too high”

Helpful Report

(The Superbull | St. Paddys Reunion Weekend 2019 - 15th March) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. In regards to our booking fee, We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Very very lengthy process to sort out small problem. Customer service not acceptable.”

Helpful Report

(Union Tuesday's // Back To The 90's // Hosted By Graphic Design) - Posted 6 years ago

Hello Ellen, Thank you for taking the time to leave a review. I am sorry to hear you didn't feel the service you received was not appropriate. I am afraid the process we requested you went through was due to security reasons, we always want to ensure personal details are secure at all times. Please do email us on support@ticketarena.co.uk if we can be of any further assistance.

Posted 6 years ago

“The only time I have ever been charged extra for an e-ticket.”

Helpful Report

(Brighton Craft Beer Festival 2019) - Posted 6 years ago

Hi, Thanks for taking the time to leave us a review. E-tickets for this event are sent free of charge, however, I can see you opted for a mobile ticket which incurs a charge of 30p for delivery. Please let us know if you have any questions or concerns about this by emailing support@ticketarena.co.uk

Posted 6 years ago

“I feel scammed,as I tried on several occasions to get the first round of tickets and was redirected.Really unprofessional and I'm not happy”

Helpful Report

(Southport Weekender Festival 2019) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“not received my tickets- very hard to get in touch with them”

Helpful Report

(Leeds Indie Food - #LIF19Festival Passports) - Posted 6 years ago

“Rubbish had lower cost value tickets in my basket and crashed twice ended up paying more.”

Helpful Report

(Southport Weekender Festival 2019) - Posted 6 years ago

Hi Daren, Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“very poor. forces you to buy the more expensive ticket, then when youve bought it the cheaper ones become available”

Helpful Report

(The Garden Party 2019: Part 2) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“I had tickets for Tier 1 in my bag, was told I was being directed to checkout and then returned to the main page and only tier 4 was available. Bad service.”

Helpful Report

(The Garden Party 2019: Part 2) - Posted 6 years ago

Hi Farrah, Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“Was in the queue for tier one tickets. Said was taking me through to payment. Maxed out. Then tickets were on tier 4.”

Helpful Report

(The Garden Party 2019: Part 2) - Posted 6 years ago

Thank you for taking the time to leave a review. I would like to apologise that you have not been able to purchase the tickets you required. This event was of extremely high demand and there were only a limited number of tickets. We monitored the on sale closely and no issues with the site were identified. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. If we can be of any further assistance please do email us on support@ticketarena.co.uk

Posted 6 years ago

“Purchase of these tickets seemed to loop round for this event. I made several unsucessfull attempts prior to this completing my purchase”

Helpful Report

(Hospitality Bristol 2019) - Posted 6 years ago

Hi Mart, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue. We'd really appreciate some information on the issue/error you experienced. If you could send an email to support@ticketarena.co.uk we can look into what went wrong. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Renders terribly on Chromebook, couldn't complete order had to do it on my phone. Don't know why you need to know gender or date of birth, they should at the very least be optional.”

Helpful Report

(Elder Island) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. If there was anything in particular you were unhappy to disclose please let us know and we will look into any specific concerns. Thank you again for your feedback. Ticket Arena

Posted 6 years ago

“One pound booking fee for a three pound ticket. Nuff said.”

Helpful Report

(House Of Veg) - Posted 6 years ago

Thank you for taking the time to provide some feedback. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks Ticket Arena

Posted 6 years ago

“I purchased 7 tickets to Tuesday night event at The Hifi club in Leeds and only received one ticket terrible service”

Helpful Report

(Mixtape Project Soul Sisters) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Your order confirmation email and ticket are automatically sent to you using the email address provided when making your purchase. You can change this email or download your ticket by signing in to your Ticket Arena account here: https://www.ticketarena.co.uk/iframe/index:account.html If you need any help with this please drop us an email to support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Didn't work on iPhone. Took about 5 goes on a laptop. Very poor.”

Helpful Report

(John Cooper Clarke: The Luckiest Guy Alive) - Posted 6 years ago

Hi Guy, Thank you for taking the time to leave us a review. We're sorry to hear you had an issue on your iPhone. We'd really appreciate some information on the issue/error you experienced. If you could send an email to support@ticketarena.co.uk we can look into what went wrong. In the meantime, we'd advice using the Ticket Arena app which you can find on the Apple app store! Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Price of the booking fee is far to high”

Helpful Report

(Detonate Festival 2019 Pre Sale) - Posted 6 years ago

Hi Daniel, Thank you for taking the time to provide some feedback. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks Ticket Arena

Posted 6 years ago

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