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Ticket Arena Reviews

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

Visit Website

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Ticket Arena 1 star review on 13th May 2025

Ticket Arena 5 star review on 7th January 2022

Ticket Arena 5 star review on 1st October 2021

Ticket Arena 5 star review on 29th July 2021

Ticket Arena 5 star review on 29th July 2021

Ticket Arena 5 star review on 29th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my ticket wasn’t delivered to me on time and i had to message a bunch of people to get it sent to me”

Helpful Report

(Wildlands Weekender 2021) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Purchased by accident and never heard back from customer support.”

Helpful Report

(NYE - Annie Mac, Mella Dee & Jaguar) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Unable to refund tickets to event due to not being vaccinated. Lost a high % of the original ticket price.”

Helpful Report

(Wildlands Weekender 2021) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“I didnt get the full refund”

Helpful Report

(Carl Bee Presents BEE VIP NYE 2022) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Sweatbox. Event was oversold, people were still being let in way after doors “closing”. Too many people, everyone was packed like sardines and sweating as there was no air con.”

Helpful Report

(DJ RUSSKE Presents NYD) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“After paying £55.00 for a pre drinks band for NYE bass festival I had the worse experience. I had my wrist band topped up with the money on arrival. To then only £14.00 of the £55.00 to be told I had no money left. I then spent the best part of 45mins at the front entrance of the venue to have this sorted in the mean time missing the only act I actually wanted to see. Want my advise I would say to never pre order drinks bands again and wait til you have actually reached the venue on the day.”

Helpful Report

(BASSFEST NYE 2021 - CASHLESS CREDIT) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Event wasn't what it claimed to be, didn't get a response back about my query.”

Helpful Report

(Shall Not Fade With DJ Boring, Cinthie, DJOKO, Black Loops, Kessler) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Was not able to be refunded”

Helpful Report

(Wildlands Weekender 2021) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Misleading ticket sales - I was supposed to receive a shirt with my ticket and selected a size for said shirt but when I went to pick it up I was told I hadn’t actually purchased a shirt. I’ve heard this happened to other people as well, very unexpectedly, so it would be helpful if it was a bit clearer in future.”

Helpful Report

(Sciences Bar Crawl | Bristol | 2021) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Poor customer service”

Helpful Report

(Sciences Bar Crawl | Bristol | 2021) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“I tried to buy a ticket through the site but the final payment section failed so I had to buy direct from dj ruby. Not impressed”

Helpful Report

(DJ Ruby Vinyl Retro Set : 1990-2005 Progressive Trance) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Disgusted still awaiting refund from a cancelled venue”

Helpful Report

(Soundcrash Presents Roni Size X LTJ Bukem) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Event cancelled, and booking fee was not refunded. Shocking customer service.”

Helpful Report

(UK Garage At The Arena) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Website lags and downloading to Apple wallet doesn’t work well”

Helpful Report

(BEATZ - XMAS EVE AT SKY) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Refund with no explanation ?”

Helpful Report

(DNB Brunch - Birmingham) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“text message received but when you try and open link -message shows no ticket linked to browser”

Helpful Report

(SHAME) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Your website was very laggy when I tried to buy a ticket. It kept showing tickets that weren't actually available to buy. Also, when I tried to make an account soon afterwards, it didn't work. Although I emailed your customer service, I didn't get a proper response (it didn't even feel like it was coming from a person). The link I was given didn't work.”

Helpful Report

(Mitski) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“I accidentally bought 2 sets of tickets as the site was lagging and then I couldn't log in to refund my tickets. Bad experience all round.”

Helpful Report

(Lee Scott & Friends: Part Deux) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“I paid extra for a text ticket that you never sent to me.”

Helpful Report

(Wolverhampton Rory Schlein Farewell) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

“Abysmal, non-existent customer service”

Helpful Report

(15 Years Of Hospitality Bristol) - Posted 3 years ago

Hi, I'm really sorry to hear that you've had a bad experience with us. If your issue still persists, we'd be happy to look into this for you if you email us your Order ID at support@ticketarena.co.uk. Please do not hesitate to get in touch.

Posted 3 years ago

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Ticket Arena is rated 4.6 based on 20,906 reviews