Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Your booking fees are extortionate. Why change them twice when buying two tickets?”

(JUST JACK XIII) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 6 years ago

“It didn't say last entry time when I bought the ticket and neither was the late entry ticket available. Now I have just found out that last entry is 22:30, which is no good for me.”

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(Gin And Juice | NYE) - Posted 6 years ago

Thank you for taking the time to leave a review. As per our recent conversation this matter has been resolved for you and you are now able to buy a different ticket type enabling you to enter the event at the time you require. Please do email me on support@ticketarena.co.uk if I can be of any further assistance.

Posted 6 years ago

“Easy to use but I had second release selected and by the time the page loaded they’d sold out and I missed them”

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(Detonate Leeds: Chase & Status) - Posted 6 years ago

HI Chloe, Thank you for your review. We're sorry to hear you missed out on the tickets you wanted. Tickets for this event were in high demand meaning unfortunately not everyone can get the exact tickets they desire. We're glad to see you were able to get tickets to the event and we hope you have a great time! Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Second purchase as the 1st one took my money and didn't distribute a ticket.”

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(In:Motion / NYE) - Posted 6 years ago

Hello Jessica, I am sorry to hear you have had difficulties when purchasing a ticket. Please email support@ticketarena.co.uk and I will locate your first order and look into this matter for you. I look forward to hearing from you.

Posted 6 years ago

“50p to deliver a e ticket. What a joke”

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(HighRise Leeds Presents Jungle Skool Ft Congo Natty, Mungo's HiFi + Loads More) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We're sorry to hear you were unhappy with our delivery fee. Delivery fees, these cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“Absolutely shocking experience and appalling customer service to match as well.”

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(Cirque Du Soul : Bristol // Fisher) - Posted 6 years ago

Hi Raj, Thank you for taking the time to leave us a review. We're really sorry to hear you were unhappy with our service. Feedback is very important to us so we're keen to know how we could improve. One of our customer support team has reached out via the email address registered against your order. Thank you Ticket Arena

Posted 6 years ago

“Pointless fees”

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(CRUCAST LEAMINGTON) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. Booking fees are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Expensive booking fees”

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(THE STELLA SUPERTARS CLUB) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 6 years ago

“Link to print ticket directs to error page. Purchased tickets with outcome that I am unable to access. Perhaps site error. Will check back tomorrow.”

Helpful Report

(In:Motion / Crack Magazine) - Posted 6 years ago

Hello William, Many thanks for leaving a review. I am sorry to hear you have had any difficulties with regards to printing your tickets. If you would like to email us on support@ticketarena.co.uk I will be able to assist you with this.

Posted 6 years ago

“Can not see the expenditure and also prices varied. Plus the 10 pound free top up was not applied.”

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(Circus Presents Area 10 - Cashless Vouchers) - Posted 6 years ago

Hi Adam, Thank you for taking the time to leave us a review. We'd like to assist you with your voucher queries. One of our customer support team has reached out via the email address registered against your order. We hope this helps Ticket Arena

Posted 6 years ago

“Complete pain in the @rse!”

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(Circus Presents Area 10 - Cashless Vouchers) - Posted 6 years ago

Hi Thomas, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know how we could improve to make this a 5* review. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Thanks, Ticket Arena

Posted 6 years ago

“Rubbish, I’ve unknowingly been charged extra for a sms message ticket, when I didn’t choose that option”

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(CODE - Student Saturdays) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you paid more than you were expecting. Mobile ticket delivery is selected by default but you can opt to change this to email only by using the drop down menu. If you have any other questions or concerns please do not hesitate to get in touch with our Customer Support team by emailing support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“They made me pay for having the ticket on the phone, I know it was optional but this should be free for the high cost of the ticket. Also I paid the insurance of the ticket and I did not notice because it is in a small part down and in the beginning the affirmative answer was already put it.”

Helpful Report

(REMEMBER THE LAST DANCE 31.12.2018 BCM PLANET DANCE) - Posted 6 years ago

Thank you for taking the time to leave a review. With regards to delivery fees, these cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“Such a pain buyng this ticket. Not clear enough interface. Why do i need to mąkę account to buy damn ticket. Guest checkout should be available”

Helpful Report

(In:Motion / Kraftwerk Re:Werk + Max Cooper Live AV Set) - Posted 6 years ago

Hi Rob, Thank you for taking the time to leave us a review. We aim to make purchases quick and easy for customers and we have now introduced payment through Apple and Android Pay allowing a much quicker checkout. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 6 years ago

“Admin fee is a rip off”

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(THE STELLA SUPERTARS CLUB) - Posted 6 years ago

Hi Mark, Thank you for taking the time to leave us a review. We're sorry to hear you were unhappy with our booking fee. While we understand why it may be frustrating to you, they are necessary to cover the costs involved in providing our ticketing service.  We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“This is the first time a Football Club has charged me a premium for print yourself tickets. If you were posting them to me I could understand a £1 premium but totally unjustified for print yourself. I had to pay for paper & ink - can't see football club incurring extra costs beyond what manning a ticket office would cost. I was shocked by this ripoff!”

Helpful Report

(Boreham Wood FC Vs Barnet FC Away Tickets) - Posted 6 years ago

Hello Mark, Thank you for taking the time to leave us a review. I have looked into your order and can see there was no charge for your print at home e-ticket. However I can see there is a booking fee on your order. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Kept crashing when trying to buy the payment plan ticket.”

Helpful Report

(Lost & Found 2019) - Posted 6 years ago

Thank you for taking the time to leave a review. If you every have any issues while purchasing a ticket please do email us on support@ticketarena.co.uk and we would be happy to look into the issue for you. We hope you have a great time at the festival.

Posted 6 years ago

“Put up for the wrong price and got me excited for a good festival.”

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(Creamfields 2019) - Posted 6 years ago

“Bought a ticket, and they refunded me cause THEY put the wrong price”

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(Creamfields 2019) - Posted 6 years ago

“Absolute joke! Stated the price of tickets at one price and then changed them as they had made a mistake! not acceptable, I bought the tickets at a certain price and whether there had been a mistake I should have received them.”

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(Creamfields 2019) - Posted 6 years ago

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