Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Charging a booking fee per ticket than per booking is poor form. Wouldn’t use you by choice in future.”

(Boreham Wood FC Vs Barrow AFC Away Tickets) - Posted 6 years ago

Hi David, Thank you for taking the time to leave us a review. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Incredibly poor service, barely functional website and the person I spoke too at customer support did’t pay attention and asked for details i’d already provided. Leeds oktoberfest would be well served using a different ticket company going forward!”

Helpful Report

(Oktoberfest Leeds 2018 Saturday Day Session) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're really sorry to hear about your experience. Unfortunately we can't find any emails relating to your order, so our customer service team have contacted you to see if there is anything we can do to help. In regards to our website we'd really appreciate some specific feedback on the issues you experienced so we can improve our service for yourself and other customers in the future. Thank you again for your review. Ticket Arena

Posted 6 years ago

“They been using my credit card since I put it in this website”

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(FLOAT YOUR BOAT - Friday - The Sunset Boat That Gets You Hï) - Posted 7 years ago

Hi Raquel Are you able to contact us directly so we can discuss this with you - you can reach us on support@ticketarena.co.uk. We do not use customer's cards that are stored on our system so it would be great to know a little more about your concerns and why you think this is the case. Many thanks Ticket Arena

Posted 7 years ago

“For an away fan far two many details and accounts have to be established when I shall probably never return .”

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(Harrogate Town Vs Leyton Orient) - Posted 7 years ago

“Too long to simply buy a ticket”

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(GRINGOS Presents SASHA - 09.09.18) - Posted 7 years ago

“I topped up my wristband with 300 and didn't get any free credit. There was no way to keep track of the balance to be sure I was being charged correctly. I won't do this again it's put me off concerts with this!”

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(Jika Jika! Festival 2018 - Cashless Vouchers) - Posted 7 years ago

“The webpage was almost impossible to navigate, the page was loading with just blank fields with no explanation of what was supposed to go in the box! My girlfriend gave up on the iPhone and I had the same problems on Android even in desktop view. Terrible web page.”

Helpful Report

(Fridays At Egg: Boris Brejcha B2b Ann Clue (Extended Set)) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We're really sorry to hear you had trouble navigating our site on your mobile device. Our website is very mobile friendly and customers usually have no issues booking tickets using their phones. Our tech team are currently looking into the issues you have raised to ensure everything is running smoothly. We also have a fantastic mobile app for both Apple and Android devices and you can now complete your purchase using Apple and Google Pay. We'd like to thank you again for your review. Ticket Arena

Posted 7 years ago

“I cannot buy ticket without registration. Even that ticket is for free.”

Helpful Report

(Summer Daze Malta - Day 1 - (Martin Garrix & Rita Ora + Support)) - Posted 7 years ago

Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. If there was anything in particular you were unhappy to disclose please let us know and we will look into any specific concerns. Thank you again for your feedback. Ticket Arena

Posted 7 years ago

“I bought my ticket for forbidden forest, the next day I had an email saying that I’d bought the “wrong ones”. Why give two ticket options if only one of them is the right one??? It was then completely refunded to me but would take 3-5 working days to come into my account, which meant I couldn’t just re-purchase the tickets again straight away.”

Helpful Report

(Forbidden Forest | 08.09.18) - Posted 7 years ago

Hi Sophie, Thank you for taking the time to leave us a review. We understand your confusion regarding the delivery options and we will certainly take your feedback on board for future events. It is our aim to make your ticket buying experience as simple as possible and we're sorry this wasn't the case this time. If you have any further queries or need any help repurchasing your tickets please do not hesitate to contact our Customer Support team. Thanks Ticket Arena

Posted 7 years ago

“Booked Saturday now Tuesday only just received ID email confirmation but still no tickets”

Helpful Report

(Forbidden Forest | 08.09.18) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you have not been able to locate your tickets. We automatically send your tickets straight after purchase, using the email address registered against your account. I can see from our correspondence that you asked us to resend your confirmation email for you, please note that your tickets will be attached to this email as a PDF document. If you are still having problems, please do not hesitate to contact our Support team on email or phone. Thank you Ticket Arena

Posted 7 years ago

“Badly designed software forced me to buy the next release ticket price when the early bird release was still available. I feel like I’ve been cheated out of my money. Complained and my issue was not resolved, just ignored. Awful service.”

Helpful Report

(Oktoberfest Leeds 2018 Saturday Day Session) - Posted 7 years ago

Hi Stephanie, Thank you for taking the time to leave us a review. We're sorry you were not satisfied with our response to your complaint. I can see from our correspondence you were disappointed you could not purchase an Early Bird ticket. Unfortunately due to the popularity of the event, Early Birds sold out very quickly. Due to customers not completing their purchase, some of these tickets became available again for a short period. Rather than taking these tickets off sale, we believe it is fairer to give other customers the opportunity to purchase them, once they become available again. We're sorry you missed out on Early Bird tickets on this occasion. We will certainly take your feedback into consideration as we are always looking for ways to make out ticket buying process as fair as possible. Thank you Ticket Arena

Posted 7 years ago

“ask for far to much personal information definitely won,t use again”

Helpful Report

(INTERNATIONAL TEST MATCH: Great Britain Vs Australia) - Posted 7 years ago

Hi David, Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. If there was anything in particular you were unhappy to disclose please let us know and we will look into any specific concerns. Thank you again for your feedback. Ticket Arena

Posted 7 years ago

“Sign up process took way to long, can’t pay with PayPal. Also, money making at each corner of the payment process. Not necessary and not worthy of hidden expenses. Be more DICE.”

Helpful Report

(Supercharged Presents DJ Zinc / Jamie Duggan) - Posted 7 years ago

Thank you for taking the time to leave a review. We're sorry you were not able to pay using your preferred method. While Ticket Arena accept both debit and credit card payments we do not currently accept Paypal. We will however take your feedback on board when reviewing our payment methods in the future. In regards to fees, we only charge a booking fee. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Thank you again for your feedback. Ticket Arena

Posted 7 years ago

“Good morning, i did not get the tickets!! Please connect me. With kind regards, Harald Schnapka. email: pillendreher@t-online.de”

Helpful Report

(Sea Dance Festival 2018) - Posted 7 years ago

Good afternoon Harald, Thank you for reaching out to us! We have informed our customer support team and a member will be in touch with you directly. Should you need anything further, you can always email us directly. Our contact information can be found on our website: www.ticketarena.co.uk Many thanks Ticket Arena

Posted 7 years ago

“Hew are waiting for a refund as the sound and the general evening has been miss- sold. Please call me back immediately. Thanks, Lucy”

Helpful Report

(Orchestra Orange - A Live Rendition Of Frank Ocean) - Posted 7 years ago

Hi Lucy Thank you for your feedback. We are sorry to hear you have been experiencing issues relating to a refund request. Are you able to please provide us with contact information and we can look into this for you today?

Posted 7 years ago

“The ticket stated 'skip the queue'. Face value ticket at the door was €8. Ticket on the website was €10 and included skip the queue. The people at the venue said that this was not the case.”

Helpful Report

(Ziggy Classics) - Posted 7 years ago

Hi Chris. Thank you for your review. It would be great if you could supply us with a bit more information about any issue you experienced at the venue so we can speak with the venue and event organiser on your behalf. As a ticketing company, we are provided with this kind of information by the event organiser and if the ticket you purchased was not the reality you experienced at the venue, we would love to know more about it. We look forward to hearing from you!

Posted 7 years ago

“Advertised price was £5 per ticket. No tickets available at that price. The price of a ticket was £6 plus booking fee. How do you purchase a ticket without a booking fee? Just include that in the price and increase your honesty.”

Helpful Report

(Lincoln Fan Zone - World Cup Semi Final) - Posted 7 years ago

Hi Danny, Thank you for your feedback. Before tickets can be added to your basket, we display both the price of a ticket including the booking fee, as well as the face value price. However, we appreciate this might not be clear for everyone. If you have any feedback on how we can make our booking fees more visible, we'd be very grateful. Thank you again for taking the time to leave us a review. Ticket Arena

Posted 7 years ago

“RIP OFF BOOKING FEES!!”

Helpful Report

(Hospitality In The Park 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“Where are my tickets?!?!?”

Helpful Report

(Detonate Festival 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review.  I'm sorry you didn't receive your ticket straight away. I can see from our records we sent your ticket immediately after purchase, to the email address registered against your account. For future reference, if you do not receive your ticket, we have a customer service team on hand, who can assist you in updating your email address and resending any missing tickets. Alternatively, you can also view and print your tickets online by signing in to your Ticket Arena account. Thank you, Ticket Arena

Posted 7 years ago

“Your booking fees are a complete joke. A small fee is okay but £6? Are you serious? How greedy are you?”

Helpful Report

(Hospitality In The Park 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

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