Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

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Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was cancelled. Didn't receive the tickets at the advertised price.”

Helpful Report

(Creamfields 2019) - Posted 6 years ago

“The website reselected the £0.35 extra sms e-ticket option. Not a lot of money! But still annoying”

Helpful Report

(In:Motion / Flying Lotus [3D Show]) - Posted 6 years ago

Thank you for taking the time to leave us a review. Sorry to hear you paid more than you were expecting. Mobile ticket delivery is selected by default but you can opt to change this to email only by using the drop down menu. If you have any other questions or concerns please do not hesitate to get in touch with our Customer Support team by emailing support@ticketarena.co.uk

Posted 6 years ago

“Terrible. Cancelled my tickets due to problems made by themselves. Currently seeking advice on the situation.”

Helpful Report

(Creamfields 2019) - Posted 6 years ago

“refunded and cancelled my ticket for no reason”

Helpful Report

(Creamfields 2019) - Posted 6 years ago

“Would never use this site again or recommend any one cancelled my tickets because of am error on there behalf shocking”

Helpful Report

(Creamfields 2019) - Posted 6 years ago

“Bought tickets at a price that they were selling at for creamfields and they decided to cancel and refund them to sell them at a higher price.”

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(Creamfields 2019) - Posted 6 years ago

“Was ridiculously hard to purchase the tickets, the login options were horrendous”

Helpful Report

(In:Motion / Claptone And The Masquerade) - Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry to hear you had difficulties when logging in and making a purchase. We are always happy to assist you with any questions you may have. Please email us on support@ticketarena.co.uk if we can ever be of any assistance.

Posted 6 years ago

“Very difficult and slow process and I don’t have any tickets ??? And don’t know how to access them”

Helpful Report

(Boreham Wood FC Vs Dagenham Home Tickets) - Posted 6 years ago

Thank you for taking the time to leave us a review. Sorry to hear you had difficulty making your purchase. We've tried to make our check out as simple as possible and we only ask for information necessary for your ticket purchase. You also have the option to check out quickly with Apple or Android Pay. We can see from our records your ticket has been sent to the email address registered against your order. You can update this by signing in to your Ticket Arena account. Alternatively please do not hesitate to contact our Customer Support team who will be happy to assist you. Thank you Ticket Arena

Posted 6 years ago

“Nowhere should have £1.80 booking fee”

Helpful Report

(Motion's 90s House Party / Halloween Special) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with our booking fee. We charge a single booking fee per ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 6 years ago

“Took 3 attempts to register long drawn out process ..if 1 mistake made had to start from the beginning ...on a time out which kept running out”

Helpful Report

(Oktoberfest Skipton 2018) - Posted 6 years ago

Hi Jacky, Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. If there was anything, in particular, you were unhappy to disclose please let us know and we will look into your specific concerns. Thank you again for your feedback. Ticket Arena

Posted 6 years ago

“very unuser firendly. passwords wont reset, process is slow and gets stuck from time to time.”

Helpful Report

(SOUND SALON Presents Halloween Spectacular) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you had trouble signing in. Once you have registered using an email address unfortunately for security reasons, it is not possible to re-register using the same email. In this situation, you just need to use our Forgot Password tool and we will send you a link to create a new password. If you require any assistance with this, please do not hesitate to contact our Support Team by emailing support@ticketarena.co.uk Thank you, Ticket Arena

Posted 6 years ago

“Buy tickets and never receive them. Then poor customer service, still not received a refund. Very bad.”

Helpful Report

(CODE - Wonderland (Futuristic Theme)) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear our service did not meet your expectations. Tickets are sent automatically to the email address registered against your account. Sometimes this may be an old email address or the email address contains a typo meaning your tickets are not received. In this situation, you just need to get in touch with our Support team, which we can see you did. However, after we requested some more information we did not hear back from you meaning we could not locate your order. I'm afraid we're unable to process a refund, however, if you need help updating your email or if you have any other queries please do not hesitate to get in touch. Thank you Ticket Arena

Posted 6 years ago

“When I was buying tickets it didn’t seem to work twice and saying it didn’t go through. Therefore I left it and thought I hadn’t go any tickets. However when I went to check my account later that day for another reason the payment had come out for two tickets and the I had email sent. Which I couldn’t understand when it said it hadn’t gone through. Now I’m stuck with two tickets which I don’t need as my friend bought two and cannot resell! So £40.00 down the drain.”

Helpful Report

(ENRG Presents Denis Sulta & More At Bramley Moore Dock Warehouse - PRE-SALE) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear about the confusion surrounding your order. We can see from our records your tickets were sent to the email address registered against your order immediately after purchase. Your booking is also confirmed on our order confirmation screen after check out. In the future, if you are unsure about anything please do not hesitate to contact our customer service team by emailing support@ticketarena.co.uk. Thanks Ticket Arena

Posted 6 years ago

“Odrered friday. Paid for first class. Now Monday pm. Still not received. Post office message on tracking sais tracking number not yet on system. I need these by Wednesday. Starting to panic. Up to now not impressd.”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

Hi Gareth, Thank you for taking the time to leave us a review. We're sorry to hear you weren't happy with the delivery time of your tickets. Your tickets were dispatched the same day as your order via Royal Mail's recorded delivery service. This normally means the tickets are delivered the next working day, however, unfortunately, this is not always the case as it is not guaranteed by the Royal Mail. We can see from your tracking number your tickets were successfully delivered on 2nd October in time for the event, however, we hope you were not caused any stress in the meantime.

Posted 6 years ago

“How do I get my entrance/tickets ? Paid a month ago and it’s now 3 days till event and still no tickets. Not happy”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

Hi Paul, Thank you for taking the time to leave us a review. I can see from your order details the four tickets you purchased were sent as e-tickets to the email address registered against your order. In the future please do not hesitate to contact our customer service team, who can assist you in updating your email, or resend them if they have been filtered into your junk by your email provider. Thank you Ticket Arena

Posted 6 years ago

“Wouldn't accept my password had to reset it 6 times. Couldn't register as a new user because it kept remembering my email from last year's booking. Really frustrating and not impressed”

Helpful Report

(2018 Dayinsure Wales Rally GB) - Posted 6 years ago

Posted 6 years ago

“Tried to checkout with “earlybird” tickets several times but it would’nt let me, surprise surprise a couple of minutes later they were sold out and I had to pay full price!”

Helpful Report

(Northern Angling Show 7) - Posted 6 years ago

Hi Matthew Thank you for your feedback. We are sorry to hear you were unable to purchase early bird ticket today. There was an extremely limited number of tickets for early bird and as such, were snapped up in a matter of minutes. We hope you were still able to purchase tickets, but if you need any further support or assistance, please do not hesitate to contact a member of our team. Many thanks Ticket Arena

Posted 6 years ago

“We got to pay again at the event”

Helpful Report

(Free Rave - Freshers Special) - Posted 6 years ago

Thank you for your feedback. We are sorry to hear you experienced issues at the event. Please contact .a member of our team on the below and we can look into this for you. Email: support@ticketarena.co.uk Tel: 0113 350 4114 Opening Hours Monday - Friday: 10:00 - 17:00 Saturday: Email support Sunday: Closed Bank Holiday Opening Hours: 10:00 - 15:00 Many thanks Ticket Arena

Posted 6 years ago

“told me I already had an account. Tried the 'forgotten password' and got a mail telling me my password was password. Which I tried in case it was genuinely that bad. It didn't work. Thus totally couldn't use the e-mail address I wanted to use. Paid the extra to have delivered to my phone. Can only add to Apply Wallet - can't see that I can add to a wallet on an Android phone.”

Helpful Report

(Boreham Wood FC Vs Leyton Orient Away Tickets) - Posted 6 years ago

Hi John, Thank you for taking the time to leave us a review. We're sorry to hear you had trouble signing in. Having spoken to our tech team, it seems you couldn't reset your password as you had already signed in through a Facebook account associated with that email address. We will try to make that clearer going forward, we're sorry for any confusion caused. In regards to your mobile ticket, unfortunately, Apple Wallet is only supported on Apple products and not Android. However, we are still able to text a link to a mobile ticket which can be presented on entry. Thanks again for your helpful review. Ticket Arena

Posted 6 years ago

“Why do you have to create an account for a one off never to be repeated purchase? Why do you not have a check out as a guest facility?”

Helpful Report

(Harrogate Town Vs Leyton Orient) - Posted 6 years ago

Thank you for taking the time to leave us a review. All the information we request during registration is necessary to complete your ticket purchase. If there was anything in particular you were unhappy to disclose please let us know and we will look into any specific concerns. Thank you again for your feedback. Ticket Arena

Posted 6 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews