Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Why on earth are we paying £1.30 for you to email us our ticket with additional booking fees?”

(Detonate Festival 2019 Pre Sale) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. Our delivery fee covers more than just delivery, costs can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“Charging £1.30 just to send a ticket r u mad”

Helpful Report

(Detonate Festival 2019 Pre Sale) - Posted 6 years ago

Hello, Thank you for taking the time to leave a review. Our delivery fee covers more than just delivery, costs can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 6 years ago

“I was on the site at 8.55 and still only managed to get tier 5 tickets. My friend who logged on at 9.30 managed to get tier 1 tickets, saving her £20 per ticket.”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hi Olivia, Thank you for taking the time to leave us a review. Due to a high demand for tickets, the first few releases sold out extremely quickly. If customers choose not to complete their purchase it is possible for tickets that were previously unavailable to go back on sale. This is why your friend was able to purchase Tier 1 tickets when they were marked as sold out before. We're sorry to hear you missed out on the tickets you wanted on this occasion. Thank you Ticket Arena

Posted 6 years ago

“Ridiculous booking fee costs as tickets sell out”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hello, Thank you for taking the time to provide some feedback. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks Ticket Arena

Posted 6 years ago

“Had tickets in the basket, the site freezes when I select ticket protection. Refreshes itself and then tickets are sold out. Joke.”

Helpful Report

(Elrow Bristol Rowmudas) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on the ticket price you wanted. However, we're glad you were able to secure tickets. Please be assured we have tried to make our queue system as fair as possible to give everyone an equal chance of securing the tickets they desire. If you have nay more questions on the process please feel free to get in touch with us by emailing support@ticketarena.co.uk Thanks Ticket Arena

Posted 6 years ago

“Could not purchase ticket in first release after trying multiple times. Ended up paying way more than I wanted for my ticket. Overall not brilliant service.”

Helpful Report

(Elrow Bristol Rowmudas) - Posted 6 years ago

Hi Josh, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on the ticket price you wanted. However, we're glad you were able to secure tickets to what was an extremely popular event. Please be assured we have tried to make our queue system as fair as possible to give everyone an equal chance of securing the tickets they desire. Thanks Ticket Arena

Posted 6 years ago

“Did not receive a confirmation email or the e-tickets. Had to log in to find but couldn’t see an option to resend and despite buying two tickets my ticket only says “admits 1” on it. Not ideal.”

Helpful Report

(Midnight - Dungeons & Drag Queens) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We can see from our records your confirmation email has been sent to the email address registered against your order. Occasionally, your email provider may filter it into your junk or spam folder, so we've resent it for you - please double check these. If you are unsure about the email address you used, please get in contact with our customer support team by emailing support@ticketarena.co.uk and we can assist you. Thank you Ticket Arena

Posted 6 years ago

“Cant return or rebook other day.”

Helpful Report

(Egg LDN Presents: Roberto Capuano, Eric Sneo, Paride Saraceni, Luther Vine) - Posted 6 years ago

Hello, Thanks for taking the time to leave us a review. Refunds can only be offered if the event is cancelled or postponed. We're sorry, but these are the rules set by the event organiser. If you are unable to attend the event and have purchased Ticket Refund Protection you can contact Ticket Plan using the link in your order confirmation. If you have any questions or concerns please do get in touch with our customer support team directly by emailing support@ticketarena.co.uk Thanks Ticket Arena

Posted 6 years ago

“I was put into a queue at 8.57am for an event which was released at 9am. I was in this queue until 9.10am when I got through to the website to find that tickets were on 6th release. I then tried to purchase the tickets three times as the website kept crashing and taking me back to the original page before finally managing to purchase the tickets. Absolutely awful service.”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on the ticket price you wanted. However, we're glad you were able to secure tickets to what was an extremely popular event. Please be assured we have tried to make our queue system as fair as possible to give everyone an equal chance of securing the tickets they desire. However, we'll be sure to pass your feedback on to our tech team for future events. Thanks Ticket Arena

Posted 6 years ago

“Absolutely devasted that I had tickets on first release and ticket arena’s site crashed therefore I had to re queue and had no choice but to pay three times the price if I wanted to still attend the event. Very reluctantly paid a tier 6 price, I really hope the event is worth it.”

Helpful Report

(The Garden Party 2019: Part 1) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on the ticket price you wanted. However, we're glad you were able to secure tickets to what was an extremely popular event. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We hope this helps explain your experience and we thank you again for your feedback. If you have any other questions or concerns please do not hesitate to contact us directly by emailing support@ticketarena.co.uk. Thanks Ticket Arena

Posted 6 years ago

“The website kept crashing making it difficult to order”

Helpful Report

(Stormzy Presents #MERKY Festival 2019 - DAY 2 + FESTIVAL TICKETS) - Posted 6 years ago

Hi Sharon, Thank you for taking the time to leave us a review. We're sorry to hear you had a bit of difficulty completing your order. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 6 years ago

“Made me buy two tickets even though it said the first one did not go through. Now i only get a partial refund when it was no fault of my own”

Helpful Report

(Stormzy Presents #MERKY Festival 2019 - Festival Tickets) - Posted 6 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you're unhappy with your refund. Due to a rule set by our event organisers, tickets are non-refundable unless an event is cancelled or resheduled. In this sitiuation as you contacted us straight away, as a gesture of goodwill we wanted to offer you a Face Value refund. If you have any questions or concerns please do not hesitate to contact our support team directly by emailing support@ticketarena.co.uk. Thank you Ticket Arena

Posted 6 years ago

“Hassle”

Helpful Report

(Strictly RnB - Carnival 2019) - Posted 6 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything specific we could improve on for future purchases. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 6 years ago

“The booking fees are to high”

Helpful Report

(Northern Angling Show 7) - Posted 6 years ago

HI Michael, Thank you for taking the time to provide some feedback. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. Thanks Ticket Arena

Posted 6 years ago

“I had completed all of the fields and yet it wouldn't process the booking until I had completed all of the fields. I cleared them all and entered in the information again, and again. It worked on the 4th attempt with 1m 26s remaining. Stressful”

Helpful Report

(Hospitality Summer BBQ Pre Sale) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry you had an issue inputting your information. We do require you to complete all the required information in the correct format before we can process your order. If you are ever stuck you can always use our live chat facility and our support team will be happy to give you a hand. We're glad you were able to complete your purchase and we hope you have a great time at the event. Thank you Ticket Arena

Posted 6 years ago

“we was suppose to recieve a golden circle ticket which was advised.. on putting the ticket in our basket, and purchasing the ticket x2 ... it was not how it was described .. now we just have normal tickets”

Helpful Report

(OH MY! Music Festival 2019) - Posted 6 years ago

Hi Beverley, Thank you for taking the time to leave us a review. We are sorry to hear you experienced an issue while making a purchase. Our technical department have looked into your order process and they have sent us all the logs which do confirm that only Final Release tickets were added to your basket throughout the purchase. If you have any questions or concerns about this please feel free to contact us by emailing support@ticketarena.co.uk or calling 0113 350 4114 between 10am and 5pm Monday - Friday. Thanks Ticket Arena

Posted 6 years ago

“Went to reset my password, you lot changed my password to ‘password’ and it still didn’t work lol my account got blocked from attempting to log in to my many times. Absolute hassle to buy two tickets which should be stress free. If I could avoid using this service I would”

Helpful Report

(Kings Of The Rollers Present: Royal Rumble) - Posted 6 years ago

Hi Ben, Thank you for taking the time to leave us a review. We're sorry to hear you've had trouble accessing your account. We've just sent you an email with new instructions on how to reset your password. If you have any questions please feel free to get in touch by emailing support@ticketarena.co.uk or calling 0113 350 4114. Thank you Ticket Arena

Posted 6 years ago

“Don’t know where my tickets are”

Helpful Report

(Harrogate Town Vs Stockport County - HOME SUPPORTERS ONLY) - Posted 6 years ago

Hi Peter Thanks for getting in touch and for taking the time to leave your feedback. Your order confirmation email and ticket are automatically sent to you using the email address provided when making your purchase. You can change this email or download your ticket by signing in to your Ticket Arena account here: https://www.ticketarena.co.uk/iframe/index:account.html If you need any help with this please drop us an email to support@ticketarena.co.uk Thank you Ticket Arena

Posted 6 years ago

“Was on the website 5 mins before ticket release so should've been front of queue but then you get put into queue in a random order... So I ended up still getting 3rd release for Elrow even after being early”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We're sorry to hear you missed out on an earlier ticket release. This event was extremely popular meaning lots of customers were trying to purchase tickets at the same time. We're glad to see you were able to purchase tickets to the event. Please be assured we have tried to make our queue system as fair as possible to give everyone an equal chance of securing the tickets they desire. However, we'll be sure to pass your feedback on to our tech team for future events. Thank you Ticket Arena

Posted 6 years ago

“Was a night mare trying to get this event kept chucking me out of queue n then when I did have them in my basket wouldn’t let me pay 🙈”

Helpful Report

(Elrow Leeds - El Triángulo De Las Rowmundas) - Posted 6 years ago

Hi Michelle, Thank you for taking the time to leave us a review. We're sorry to hear you initially had a problem completing your purchase. Our technical team carefully monitored the ticket sale this morning and no problems were identified with the site. So we can look into what went wrong for you first time round please could you provide us with some more information by emailing support@ticketarena.co.uk We're glad to see you were able to complete your purchase on another attempt. Thank you Ticket Arena

Posted 6 years ago

Hi Michelle, Thank you for your review. We're sorry to hear you initially had a problem with your purchase. Please be assured our technical team carefully monitored the ticket sale and no problems were identified with the site. So we can look into what went wrong on your first attempt, please drop us an email on to support@ticketarena.co.uk with some more information. We're happy to see you were able to complete your purchase on another attempt. Thank you, Ticket Arena

Posted 6 years ago

Hi Michelle, Thank you for your review. We're sorry to hear you initially had a problem with your purchase. Please be assured our technical team carefully monitored the ticket sale and no problems were identified with the site. So we can look into what went wrong on your first attempt, please drop us an email on to support@ticketarena.co.uk with some more information. We're happy to see you were able to complete your purchase on another attempt. Thank you, Ticket Arena

Posted 6 years ago

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