Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Unclear of actual start time. As this is a club I did not expect it to start so early and for it to finish over an hour earlier than the stated time”

Helpful Report

(Motion Presents: By Order Of) - Posted 7 years ago

Thank you for taking the time to leave us a review, we're sorry to hear you were unclear of the event times. For future reference we print the event times on your order confirmation as well as your e-ticket. Unfortunately, changes to timings and early closures are out of our control. However, we always inform customers if there are planned changes to the start or end time prior to the event. Thank you, Ticket Arena

Posted 7 years ago

“I did not get an email when I ordered online the shuttle bus, which was really hard to get a wristband for Lost&Found festival in place. Therefore only one star..”

Helpful Report

(Annie Mac Presents...Lost & Found Festival Shuttle Passes) - Posted 7 years ago

Thank you for taking the time to leave us a review.  I'm sorry you didn't receive your ticket straight away. I can see from our records we sent your ticket immediately after purchase, to the email address registered against your account. For future reference, if you do not receive your ticket, we have a customer service team on hand, who can assist you in updating your email address and resending any missing tickets. Alternatively, you can also view and print your tickets online by signing in to your Ticket Arena account. Thank you, Ticket Arena

Posted 7 years ago

“Complete confusing with the booking process Yesterday night I purchased 6 Merky Festival (day 2) tickets with refund protection. The price for 6 tickets without refund protection was £450.48 The price for the 6 tickets with refund protection was £463.05 I then received my order confirmation, which stated the total price is £526.08”

Helpful Report

(#MERKY Festival 2018 | Day 2 With Stormzy / Krept & Konan / Not3s / Mabel / Young T & Bugsey / Ramz / Rachael Anson) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry for the confusion surrounding your order. We can see you contacted us as you were concerned you had been incorrectly charged for your Merky Festival tickets. After looking into your issue, we confirmed you were charged the correct price of £463.05 and that this was stated on your order confirmation. If you have any additional concerns or questions please do not hesitate to get in touch with our Support team.

Posted 7 years ago

“VERY disappointed with service, tickets were never emailed to me as specified! Payment was easy though.”

Helpful Report

(The Dancing Astronaut | Tom Zanetti + Flava D + Nathan Dawe - Warehouse) - Posted 7 years ago

Thank you for taking the time to leave us a review.  I'm sorry you didn't receive your ticket straight away. I can see from our records we sent your ticket immediately after purchase, to the email address registered against your account. For future reference, if you do not receive your ticket, we have a customer service team on hand, who can assist you in updating your email address and resending any missing tickets. Alternatively, you can also view and print your tickets online by signing in to your Ticket Arena account. Thank you, Ticket Arena

Posted 7 years ago

“Outrageous booking fees, unethical”

Helpful Report

(Just Jack’s Summer Super-Slam!) - Posted 7 years ago

Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“Paying £1.50 to have my tickets emailed to me, on top of a booking fee is an absolute joke. Skiddle is miles better”

Helpful Report

(Forbidden Forest | 08.09.18) - Posted 7 years ago

Thank you for taking the time to leave a review. We are sorry that you weren't satisfied with the service from your recent purchase. With regards to delivery fees, these cover more than just delivery costs and can vary from event to event depending on the hardware and operational costs we incur in order to help run the event. Delivery fees cover costs such as developing our e-ticket technology, providing ticket scanners at events, providing staff to manage entry, designing of tickets and more. This is why mobile, email, and e-tickets can sometimes have delivery fees attached to them. If you have any other questions or concerns please do not hesitate to get back in touch. Kind regards, Ticket Arena

Posted 7 years ago

“Long winded, expensive and isn’t an easy transition from purchasing to getting it on your apple wallet. Also ridiculous that you have to pay booking for each ticket.”

Helpful Report

(CODE - Student Saturdays) - Posted 7 years ago

Thank you for taking the time to leave a review. We are sorry that you weren't satisfied with the service from your recent purchase. We have tried to simplify the booking process by introducing a faster checkout and providing a link to add ticket(s) to your Apple Wallet in our Order Confirmation emails. If there was any aspect of the check out process you found particularly long winded, we'd really appreciate some further feedback to help improve our customer experience.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“I clicked on an event for the 02 in Oxford and somehow ended up on a Manchester event weeks later! No idea how that happened and am now completely out of pocket and have two tickets I don’t want or need! Not a fan of this ticket site at all!”

Helpful Report

(IllumiNaughty Presents: Beyond The Looking Glass: Part 2 – 28.04.2018 – O2 Ritz Manchester) - Posted 7 years ago

Hello Cordeli, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase, please be reassured we do not direct customers to any other event links after a specific event has been selected. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thank you, Ticket Arena

Posted 7 years ago

“Event was cancelled, still haven’t received notification on cancellation or had a refund!”

Helpful Report

(Edinburgh Monarchs V Glasgow Tigers (Second Leg)) - Posted 7 years ago

Thank you for taking the time to leave us a review. Unfortunately, this event was postponed due to the poor weather conditions. A new date is to be announced soon and your original ticket(s) remain valid for the rearranged date. If you have any other questions regarding this please do not hesitate to contact us on support@ticketarena.co.uk. Kind regards, Ticket Arena

Posted 7 years ago

“Can u please send me the tickets I haven't got them yet q”

Helpful Report

(Fridays At Egg: Garage Special With DJ Luck & MC Neat Vs Artful Dodger) - Posted 7 years ago

Hi Valon, Thank you for taking the time to leave us a review. Following our recent telephone conversation, I can confirm that your tickets have be resent to your email address as requested. Thank you for getting in touch and please do not hesitate to contact us on support@ticketarena.co.uk if you have any queries in future. Kind regards, Ticket Arena

Posted 7 years ago

“I can buy tickets for 36€ (until 22 march), and you sold it to me for 50€🤢”

Helpful Report

(Sea Star Festival 2018) - Posted 7 years ago

hank you for taking the time to leave us a review. For this event, you purchased promo tickets on 21st March 2018. The Super Earlybird and Earlybird ticket types were set at cheaper prices as these were released on earlier dates. These ticket types were both sold out by 21st March 2018 which is why you paid a higher price. In future, please keep up to date with ticket release dates on our website and social media platforms to avoid disappointment and sell out of the earlier ticket types. If you have any further questions on this, please do not hesitate to contact us on support@ticketarena.co.uk. Kind regards, Ticket Arena

Posted 7 years ago

“The tickets I purchased came with a charge for what appears to be sending an email. A cost per ticket! Admin fee/handling fee/email fee what next look at the website fee! Maybe I shouldn’t have suggested the last one!”

Helpful Report

(Jon Hopkins - Singularity Live Tour 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“There was an offer on the tickets I bought of buy 5 get the 6th free. I selected 6 tickets and it charged me for all 6, not getting one free. I contacted the company and they said that they were unable to refund me 1 of the tickets. I have since been ignored after my last email. Very poor customer service will not be using them again”

Helpful Report

(Elrow Town London Feat. Fatboy Slim + Very Special Guests) - Posted 7 years ago

Hello Christopher, Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with the quality of our service. For this event, we offer a 6 for 5 deal on the second release tickets which allows you to get the sixth ticket for free. In this situation, you selected the incorrect ticket type which is why you did not qualify for this. Our support team provided you with the option of a same day face value refund which would allow you to purchase the correct ticket type. Unfortunately, this option was declined by yourself which meant we could not offer another solution to you at this time. Thank you again for your feedback. Kind regards, Ticket Arena

Posted 7 years ago

“it's unfair to be charged a "booking fee" by accessing a system which is largely completely automated, this smacks of blatant profiteering”

Helpful Report

(Northern Angling Show 6) - Posted 7 years ago

Hi Peter, Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event.  Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  Kind regards, Ticket Arena

Posted 7 years ago

“I am 67 years old and I have been going to the show since it started but this time while booking online I did everything I normally do and paid for my ticket I was then transfered to another ticket company in Leeds and me being not very good on a PC filled in the forms thinking it was now part of the ticket I was buying, little did I realise that I had already paid you for my ticket I almost paid again, I have no idea if this company I registered with is part of your company and I am sorry if its not,”

Helpful Report

(Northern Angling Show 6) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We would like to take this opportunity to thank you for being a loyal customer to Ticket Arena. We are sorry that you weren't satisfied with the service from your recent purchase, please be reassured we do not direct customers to any other ticketing outlets. Ticket Arena is the partner ticketing company for the Northern Angling Show. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 7 years ago

“I misplaced my phone so I couldn't go to the gig.”

Helpful Report

(Martin Kemp Live DJ Set L Harveys Reunion L 1915 Bar - 10.02.18) - Posted 7 years ago

Hi Andy, Thank you for taking the time to leave a review. We are sorry to hear that you could not attend the event. When selecting the Mobile & FastScan E-Ticket option, your tickets are sent directly to your mobile and you will receive a confirmation email also containing a FastScan E-Ticket. Although you unfortunately misplaced your phone, you would have been able to access and print your E-Ticket from your confirmation email that would have been received a the time of booking. Please note that our Customer Support team are very responsive and endeavour to help with queries where possible and we'd always advise customers to get in touch with us if they ever fear they may have any issues gaining access to the event. Kind regards, Ticket Arena

Posted 7 years ago

“The booking charge is RIDICULOUSLY expensive and if I had any other way of booking these tickets I wouldn't have used ticket arena. I am truly disappointed as I've had a much better experience in previous times but from now onwards, if given the choice, I will avoid ticket arena.”

Helpful Report

(Hospitality On The Beach Pre-sale) - Posted 7 years ago

Hi Joana, Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“Three times i went through process, selecting tickets, in queue > empty basket! Start again. Missed out on early release of tickets 😠”

Helpful Report

(The Garden Party Pt 1) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We apologise you were unable to purchase your desired ticket type on this occasion. Thank you, Ticket Arena

Posted 7 years ago

“Your charges are ridiculous and your website is built to make tickets seem more valuable than they are through faux demand.”

Helpful Report

(DJ EZ / RUB A DUB DUB NEWCASTLE 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We work hard to keep our booking fees as reasonable as possible and we strive to be transparent about them at all times. In regards to creating faux demand, this is not something we carry out so it would be useful to know what you are perceiving in this way please. Kind regards, Ticket Arena

Posted 7 years ago

“Booking fee too expensive”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  Kind regards, Ticket Arena

Posted 7 years ago

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