Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Had to put on £40 as £20 probably not enough. Would have liked £30. Difficult to check on how much spent, and whether being overcharged. I could see nothing but the server could. Now I can’t see where to get my money refunded. And being charged for this inconvenience. Would have preferred to use contactless”

Helpful Report

(Ladies Day 2019 - Vouchers) - Posted 6 years ago

“Whilst booking is extremely easy, it then asks you to set up an account to view your tickets and so far have clicked this 6/7 times and continuously got the following error message:- “Sorry the server has encountered a problem. Please try again later.” We will shortly be attending the event so hopefully accessing these from the text message will suffice!”

Helpful Report

(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking the time to leave a review. I am sorry to hear you are having difficulties logging into your account and we will investigate this issue for you. I can confirm I have resent the vouchers to the email address registered on your account and also emailed them to you directly. I hope you have a great time and please do email me on support@ticketarena.co.uk if I can be of any further assistance.

Posted 6 years ago

“It was easy to purchase & excellent @ the venue, however the refund experience was painful & disappointing”

Helpful Report

(Clockstock - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in claiming your refund but please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It is ok for them to take the money even for events out of UK but when the plans are changing they are not providing any refund. I think all kind of tickets should come under consumer protection act so you can return them within a short period of time if you change your mind.”

Helpful Report

(Afro Nation Ghana 2019 Payment Plan) - Posted 6 years ago

“Barely works. On my first account I never received any confirmation email, so I had to make another account. Also, my name is Riccardo De Ponti, not "Riccardo De".”

Helpful Report

(Exit Festival 2019) - Posted 6 years ago

“customer support was not very helpful”

Helpful Report

(LIAM GALLAGHER - Live In Concert - 18.07.19) - Posted 6 years ago

“User friendly and efficient.”

Helpful Report

(Summer Daze Malta - Day 2 - David Guetta, James Arthur, Tyga, + More - 15.08.2019) - Posted 6 years ago

Many thanks for taking time to leave a review. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“It took me a while to even find the right page for purchasing the cashless drink voucher for the Chelmsford racecourse ladies day. Once on the right page, there is a red button that says tickets but I was told to buy a voucher and I already had a ticket for the event. So I scrolled down and read the instructions for purchasing the food and drink voucher. This stated that we needed to click on the link BELOW. There is a Facebook link but it goes to general event information. After minutes of faffing, I decided to click on the link ABOVE that stated "Tickets" and not "vouchers" as the item is named everywhere else. This actually did lead me to the food and drink voucher process...! I finally have my voucher but I nearly gave up the will to live let alone the will to purchase it after that ill-conceived process! 😂”

Helpful Report

(Ladies Day 2019 - Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“You happily resell tickets that have just gone on sale, morally bankrupt practice. Hate being forced to use your service”

Helpful Report

(Detonate Festival 2019 | Food & Drink Vouchers) - Posted 6 years ago

“over complicated, had to try again and again. a complete nightmare”

Helpful Report

(FIM GP Qualifier) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties using our system, please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“The ticket booking experience was complicated and unnecessarily annoying, please look to improve.”

Helpful Report

(Detonate Festival 2019 | Food & Drink Vouchers) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Didnt allow me to purchase by remaining on 'processing' for 10minutes several times.”

Helpful Report

(LIAM GALLAGHER - Live In Concert - 18.07.19) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“You double charged me”

Helpful Report

(LIAM GALLAGHER - Live In Concert - 18.07.19) - Posted 6 years ago

Thank you for taking the time to leave a review. We apologise for the inconvenience caused, but we are more than happy to discuss this further with you as this certainly does not meet the criteria of the high-quality service we aim to provide! Please contact support@ticketarena.co.uk and one of our customer service representatives would be more than happy to assist.

Posted 6 years ago

“Website repeatedly failed on payment page leaving me confused and concerned that I had been charged repeatedly.”

Helpful Report

(El Dorado Festival 2019) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“Website kept crashing”

Helpful Report

(IN:MOTION 2019: Drumcode Day & Night) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“I didn't want mobile payment and it charged me anyway...”

Helpful Report

(District • Summer Opening [Fri 28 June @ Treehaus, Uno]) - Posted 6 years ago

“could not untick the box when I did not want my card details to be saved. Very annoying. Eventually (2hrs later) it worked.”

Helpful Report

(FIM GP Qualifier) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties when doing this. Please rest assured that we are always trying to improve our overall service for our customers, and we will certainly look into this so it doesn't happen in the future. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

“i don't know where is my ticket!!!”

Helpful Report

(Free Rave - Day Party) - Posted 6 years ago

Thank you for taking the time to leave a review. We apologise for the inconvenience caused, but we are more than happy to help you with any current or future ticket purchases. Please contact support@ticketarena.co.uk and one of our customer service representatives would be more than happy to assist.

Posted 6 years ago

“would have liked to have my”

Helpful Report

(Terminal V Festival - Halloween 2019) - Posted 6 years ago

“It took me over 30 minutes to book my tickets. I ended up calling & asked for help & was lucky to find very helpful professional patient people to help. Basically I wasn't given the option "Get seats" & "Book tickets" tried Internet Explorer & Google Chrome, finally I succeeded but was very close in giving up.”

Helpful Report

(Cirque Du Soleil Presents Vitori) - Posted 6 years ago

Many thanks for taking time to leave a review. We’re sorry to hear you experienced difficulties in making a purchase with us and please rest assured that we are always trying to improve our overall service for our customers and I'm glad you are were happy with our phone service. If you are in need of any assistance with your current, or future orders, please do not hesitate to contact our customer service: support@ticketarena.co.uk. Thanks again for your feedback, Ticket Arena

Posted 6 years ago

Ticket Arena Reviews