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Tiertime Reviews

4.8 Rating 1,716 Reviews
95 %
of reviewers recommend Tiertime
Company Reviews Product Reviews
479
 Questions Metrics Info
4.8
Based on 1,716 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read Tiertime Reviews

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L
Verified Buyer
“I did not expect service to be this good, at least for my damaged part request !”
Helpful Report
Posted 3 years ago
M
Verified Buyer
“Excellent support.”
Helpful Report
Posted 3 years ago
R
Verified Buyer
“Can be hard to communicate with due to language barrier.”
Helpful Report
Posted 3 years ago
R
Verified Buyer
“Great customer service. Completely solved my problem.”
Helpful Report
Posted 3 years ago
K
Verified Buyer
“she was able to solve the problem correctly.”
Helpful Report
Posted 3 years ago
J Krizan
Verified Buyer
“A little frustrating that the printer was not in stock, and took 20 some days to arrive. However I did greatly appreciate the customer service’s response time and honesty. In the end it was a smooth process, and I’m extremely happy with the performance of the Upbox +. Would highly recommend.”
Helpful Report
Posted 3 years ago
C
Verified Buyer
“The response is good”
Helpful Report
Posted 3 years ago
H
Verified Buyer
“Efficient and helpful.”
Helpful Report
Posted 3 years ago
I
Verified Buyer
“Your service and components are excellent. On the other hand, your marketing strategy is not acceptable imho: I have to order parts from China when there exists TierTime distributors in the USA. Canada is attached to the USA - which is obviously much closer than China. The other significant issue is the price of replacement parts - compared to other manufacturers - Tiertime's parts are often 100 times more expensive - assuming of course you can locate the part from Amazon, Ebay etc... In summary, the Tiertime's products total cost of ownership is somewhat prohibitive.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great help in resolving my problems”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“although i help myself in the end, the customer service are more than willing to help”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good and friendly support, solved the issue.”
Helpful Report
Posted 4 years ago
S
Verified Buyer
“This is the 1st problem I have that Tiertime addressed (which is a nice surprise as I wasn't expecting it) and I am happy so far. My experience with the UP300 has been good (based on the machine I have on hand). Except for the Flat Cable, but Tiert8ime addressed my problem satisfactorily.”
Helpful Report
Posted 4 years ago
R
Verified Buyer
“Always helpful people”
Helpful Report
Posted 4 years ago
K
Verified Buyer
“fast response, relevant to my needs. Much appreciated”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Prompt answer. Thanks!”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“quick response”
Helpful Report
Posted 4 years ago
C Iju
Verified Buyer
“the online website is hard to use.”
Helpful Report
Posted 4 years ago
C
Verified Buyer
“Thank you …”
Helpful Report
Posted 4 years ago
M
Verified Buyer
“The answering time was a bit long , but nice”
Helpful Report
Posted 4 years ago
Tiertime is rated 4.8 based on 1,716 reviews
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