Thank you very much for your review. We are sincerely sorry for the inconvenience this has caused with your order.
Our Customer Support team will take care of this case.
“Haven't tried the sake yet. Where to begin?
I wasn't informed before making my purchase that I would need to be home for signing/accepting the package. I also wasn't informed of the tracking of the shipment so I didn't know when to intercept it. The shipping courier tried FOUR times to deliver. TWO of which I wasn't even contacted since they were not provided with my phone number. Nor was I asked by Tippsy to provide a door code (major shipping couriers have access and I don't need to provide one)
*Doorbell rings in the middle of me calling the shipping courier to inquire about the eta of today's shipping, my third call mind you, as I simultaneously typing out this sad review.
Jump to receiving the sake NOT cold so I'm strongly considering returning it as I do not want to get sick... not knowing how long/many days it's been going from vehicle to a temperature-controlled room. Needless to say, I'm very dissapointed and will not be signing on for a subscription.
Some of this could so easily be avoided, by providing an ample amount of clear communication and instruction for the customer and the courier.”
Thank you so much for your review. We are sincerely sorry for the inconvenience this has caused with your order.
Our Customer Support team will take care of this case.
“I ordered
Nothing got shipped in a week
Then I contacted you
You stated you will get tracking number
Then no response
Then stated you are out and it was actually never shipped
So now I have no Christmas present in time for my husband
Extremely unprofessional
Last year, a similar situation”
We are sincerely sorry for the inconvenience this has caused with the holiday gift.
Due to the overwhelming holiday orders, there were miscommunication and complications with your order.
Since we are a start-up, we are working with limited resources—we sincerely take your feedback and improve our service.
It looks like our customer support team has assisted you with this case, but feel free to reach out to us if you have any further questions.
We hope you will continue to enjoy our sake.
“My friend received an OPENED mystery sake box a few days after the delivery date. This is not the birthday gift I planned. We contacted customer support. We were told that "sorry" "I hope we will serve you much better next time". I am sure there won't be any next time.”
We are sincerely sorry for the inconvenience this has caused with the birthday gift.
Our Customer Support team will reach out to you to take care of this case.
“Still haven’t received my order. It was out for delivery and now showing it’s back in California. In all of this, I never received any communication as to why or a new delivery date.”
Hi Alison,
I am so sorry for the inconvenience this has caused... While rare, there are times that our orders are damaged in transit.
Please rest assured we will be sending you a recovery package right away.
Thank you for your patience and understanding,
Hi Long,
I am so sorry for the inconvenience this has caused... While rare, there are times that our orders are lost in transit. We have sent you a recovery package for your lost order. The new tracking shows that It will arrive on 9/23.
We hope you'll enjoy our Sake Box selection.
Thank you for your patience and understanding.
Tiffany
Hi Chris,
Thank you for bringing this to our attention and we sincerely apologize for this issue.
We have started investigating on this matter.
As we couldn't find order record with the email address you used to submit this review, could you please contact our Customer Support team through the link below?
Our team will help you arrange the replacement bottle.
https://www.tippsysake.com/pages/contact-us
Thanks for your feedback!
Hi,
Thank you so much for your review.
I am so sorry about it, We always try to deliver without any issue and short time. Usually, the customer receive order 7 days.
If you still have not receive it, let contact us.
“I have unsubscribed from any emails concerning tippsy 3 times now. I don't know if it's being ignored, or I'm having to unsubscribe from additional sites that are being contracted out to collect data/info from or if my address has just been given/sold to something else to collect more info. I'll one star everything I see concerning tippsy now, so mission accomplished!”
Hi Wenyin.
Thank you so much for your review.
I am so sorry to hear that you are having an issue with your order. I think your order is delivered. I hope you got your order and enjoyed.
If you haven't received your order, let us know!
Thank you for your patience,
“I never received the package I ordered for the MIT Sake program - UPS posted a note on the tracking that the package was damaged, had been destroyed, and that they would contact the supplier (Tippsy). Still hoping that it will be delivered before the MIT program (there's still plenty of time!) Thanks -”
Thank you so much for your review.
I'm so sorry about it.
We are apologies for the inconvenience this has caused... While rare, there are times that our orders are damaged.
Thank you for your patience and understanding,
“The last tracking i saw from UPS, the package was damaged in Oakcreek, WI. & they were going to contact you. I have not herd from any one since last Friday. At this point I would like my money returned & no future shipments.”
Hello Larry, we are sorry to hear this inconvenience that the carrier caused. We will refund you and contact the carrier for further details as well. If you would like the recovery package, we can send it right away. Please reach out to our customer service if you need any further assistance. Again, we sincerely apologize for the inconvenience.
“The sake itself was very good , the delivery however was not. Package arrived 4 days later then it was supposed to ( paid shipping) and no there was not any weather event to prevent it. It was simply not processed in time for our event . Customer service offered me a return for which I was to pay and a $20 restocking fee ...”
Hello, thank you for ordering! We are sorry to hear that your package was not delivered on the day that the carrier showed. Due to the Covid, there are many delayed delivery at the moment and we apologize for the inconvenience. As we mentioned in FAQ, "If the package gets sent back after the final attempt, we will need to charge $20 for either restocking or another attempt for delivery." Nor your package was damaged. Again, we are sorry to hear the package was not on time for your personal event and we hope your next delivery would be no issue.
“The sake was good but it said on the description of the box that 10 small bottles would be selected and I only received 6. I see that the website now says 10-oz mini bottles but it has been changed since my purchase. I wrote customer service by and never heard back”
Hi Tahila, thank you for your comment. We are sorry to hear that our website might have confused you. "Six carefully curated 10-oz bottles" might have been a tricky expression—but just to clarify, we have never offered 10 bottles for the sake box and "10-oz" is a size of each bottle. Our team will take your feedback sincerely to improve our website. We hope you still enjoyed those sake bottle you got in your first box! Please let us know if you are looking for any specific taste of sake bottle, we are more than happy to help and give recommendations!
“I cannot write a review on whether I like the sake because I never receive the sake I ordered. Instead, I received a box of low quality sake that I did not order. I requested a refund and refund was made.
Ka”
“Would not purchase from this site again. My order was not delivered and my multiple attempts to contact them have only led to voicemail and no email correspondence”
We sincerely apologize for the inconvenience that the carrier caused - the package might lost/damaged during the transit. We have emailed you back for the update and issued you the refund for your order. Again, we sincerely apologize for the trouble.
Hello, we sincerely apologize for the late delivery due to the large-volume orders that we received and late shipping by the carrier due to the holiday season.
on the tracking record, both package were delivered before the Christmas. If you need further assistance, please contact our customer service.
We sincerely apologize for the inconvenience. Due to the holiday season, our office did not open and was late for your request. We assisted you from the customer service and hope you will received the recovery package without any delivery issue. Happy holiday!
We sincerely apologize for all the inconvenience due to the large-volume of orders that we are receiving. We usually send out the notification to customers for missing items due to out of stock and want to have the package ship out before the holiday. We shipped your package on 12/23 and it was delivered on 12/24 as showing on the UPS. Again, we are sorry for the trouble you experienced.
We apologize for the late shipment due to the large-volume orders that we are receiving and the carrier was taking longer time than usual due to the holiday season. We appreciate your patience and understanding.
Sincerely,
Tippsy Team
