Hi, sorry to hear it was not the size that you want. The subscription box contains 6 mini bottles is because we want our customer trying/tasting different sake and able to find their personal favorites, then confidently order the large bottles. We are sorry that if the bottle size was not clear for you.
I am so sorry for the inconvenience this has caused... While rare, there are times that our orders are lost in transit.
Please rest assured we will be sending you a recovery package right away.
Thank you for your patience and understanding.
“I need you to respond back about Sake delivery status since no response last week. Please provide response before sending tons of marketing promotions..... Delivery status disposed and no action from Tippsy...”
I am sorry for the late response. I couldn't find an email in our support... I am sorry for this issue, Your package has been returning to us. However, we haven't received it yet. I will ship a recovery package as soon as possible. Thank you for your patience.
“I placed an order (Order #21955) and subsequently received an email with a tracking number. I was so happy that I scheduled a party with my relatives for my birthday on the day when it is supposed to arrive. Unfortunately, my order did not arrive. It was a frustrating weekend. Unreliable- I will not recommend this store.”
“I was told my order was shipped when it was not. Ruined my husband’s birthday. I was told it would be delivered in 2-5 days....couldn’t get a tracking number and in the end they promised delivery 18 days after it was ordered. Made multiple contacts with customer service and they just kept telling me about refrigerated trucks but not where my order was. Never again will I order from this group”
As our customer support team explained to you, we use temperature-controlled truck to deliver your package in order to ensure the quality of the product during summer (July - Sept).
The shipping confirmation email you have received seemingly contained incorrect information as it did not reflect our updated shipping time with the temperature-controlled delivery. Our team immediately fixed this issue. We truly apologize for the inconvenience you experienced with your order.
We sincerely apologize for the inconvenience you might have experienced. As some states are a bit tricky to deliver alcohol products, it takes extra time for us to ship your package. Also, we used the temperature-controlled truck to ensure the quality of our products during the summer (July - Sept). This added up additional time to your delivery.
It seems to be that you are currently in communication with our Customer Support team to arrange your local delivery schedule. We hope they can provide you the necessary assistance and so that you can enjoy your sake.
Sorry you have had to wait so long, but some regions with strict regulations in regards to alcohol such as Georgia require extra steps to ship to you this paired with our use of temperature controlled shipping to protect the quality of your sake can create delays as you describe.
Please rest assured we ship an order within two days of it being placed.
Sorry you have had to wait so long but your order was shipped promptly after being placed.
Some regions require extra steps to ship alcohol along with our use of temperature controlled shipping can create some delays, but we do our utmost to ensure our customers sake is delivered as soon as possible and has not suffered a loss of quality from the trip.
We are so sorry about the issue you have had, but when you redeem your points for a 50$ gift card voucher it is necessary to add a 50$ gift card to your cart and use the promo provided at checkout.
We are truly sorry that our support has not met your expectations but we will take your feedback to heart and try or best to offer a higher level of support.
We are truly sad to lose you.
“My delivery never arrived - it was sent back to the shipper and I was promised it would be shipped out again with Fed Ex. That has not happened yet, and I should have been sent a replacement box at the very moment the shipper realized that it was being returned for an arbitrary UPS reason. We spent $250 weeks ago and haven't been able to drink a drop of it yet- we will not spend it again with you.”
Hi David, thank you for your comment. We sincerely apologize for the inconvenience this has caused you. As you know from our email, UPS has recently changed its delivery policy in your state and we are doing our best to carefully handle the situation. You will be receiving new tracking information from FedEx. If you need any further assistance, please feel free to contact our Customer Support team. Again, we are very sorry for the delay.
Hi there, thank you for bringing this up to our attention! UPS changed their policy and all our packages sent to your state have been returned to our warehouse. You will be receiving a new tracking number with FedEx anytime soon. We sincerely apologize for any inconvenience this might have caused. We have sent you an email regarding this matter earlier. If you haven't received this email yet for any reason, please contact our customer support team.
“It's been a month since I made a purchase and I have unfortunately received no product or information on my shipment. I hope I can change this soon but not even a valid track after so long is upsetting especially for the cost.”
We are very sorry that you are experiencing the inconvenience with our service. Due to the current circumstances, some regions are experiencing some unexpected delays with the delivery. Our team is currently checking with your local carrier to see the progress of your order. We will be sure to personally contact you via email as soon as we receive the updates. Thank you so much for bringing this up to our attention, Haley.
Thank you for letting us know about this issue. Due to the current circumstances, some regions are experiencing some unexpected delays in delivery. Our team will contact you personally via email with updates from your local carrier. We truly apologize for the inconvenience this might have caused you.
“Almost impossible to order sake from this company on line. The web site is very confusing. Tried for an hour to order 10 bottles of sake, but kept getting "kicked out." They kept claiming I had the wrong password, but I don't recall ever setting up a password with them. Unable to talk to a human being to resolve this. Very frustrating.”
“I never received my sake, some delivery company tried to deliver to my house when I was at work but didn’t leave anything saying they tried or have a way for me to pick up. I think they ship from Japnan.”