“I was disappointed because I bought the scratch & dent blades & belts for my finish mower. The nuts & washers were not included & only one set of belts, which generally has two. I figured that may be why it was in a scratch & dent sale.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Purchased this for a job, it was not working when it showed up sent video to titan. They said it need a new part but it was going to be 1 1/2 months before they could send the part to me , I said the job I bought it for would be over by then and if they could not fix it before then that I would like to return it and they refused to take it back. Now I bought a brand new item that is broken and unusable”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email with the quotation photo to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.
“Great product. The shipping notification on freight items is confusing. Made the item appear delivered, but was only delivered to a courier. Besides that the product performs as described.”
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