“Only thing I would have liked more communication from the freight company. Mainly a time. Not Titans fault so I still gave them 5 stars. Other than that process was smooth and easy. Would buy from again.”
“Titan simply does provide customers support for their products. Bought a grapple rake and a pin backed out and was lost 2 weeks after the warranty period expired. 4 months later, Parts/Product support cannnot source a pin but somehow has them in their in stock new units readily available. Ester, in parts is a nightmare to deal with and will not allow access to a manager, in hopes of pulling the needed part from manufacturing, which is a common practice for REAL manufacturers. I have 5 pieces of Titan attachments and will never buy another.”
Hi. We sincerely apologize for the difficulties you've encountered with your grapple rake and the service you received. We understand your frustration and are committed to addressing your concerns. Upon checking, one of our escalation support team members has already reached out to you to assist further. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and service. Please reach us at info@titanbrands.com if you require further assistance.
“I bought the titan 3 point hitch 2 inch reciever so I could easily pull trailers using the highest I already have. It arrived timely, it was well made and it worked perfectly. I am happy with the purchase.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
“From ordering to delivery was pretty much flawless.
Although my confirmation email had a wrong billing address and delivery address had an incorrect zip code. I had some phone calls to correct this issue.”
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