Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Product appears good quality, and while somewhat out of your control, FedEx Freight took entirely too long to deliver. 1.5 weeks in Portland, ME, about an hour away. Was opting to pick it up, when they miraculously managed to arrange delivery the next day. Perhaps consider a different delivery service...”
“Attachment arrived early, and works as advertised. Not much more you can ask for up front, and it looks like it should hold up well to use over time.”
“Our first order for finishing mower was great. No extra shipping charge and wasn't on sale a little over week after we got. But wife Kathy got me a Stump attachment but went on sale $70 less and charged for shipping. Contacted customer service and basically was told nothing can be done. So you lost a loyal customer.”
Hi, please accept our sincere apologies for not being able to grant a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Additionally, we have extended this policy for 7 business days after the delivery date. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“I am certain I ordered a 72 in bale spear with 39 inch forks. I received a 60 in with 39 in spears. I called customer service and was told I could exchange it as long as I don’t use it. I told them I need it in now and have to use it to pick up bales. So now I can’t return it. Not happy with this experience.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“I was initially very pleased,the shipment arrived early and I was surprised that it had a 2” receiver as well as bale fork option. Then upon first use the rail the forks slide on had bent !”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The product arrived on time and as expected. Assembly took a few minutes and it has no defects in materials or craftsmanship. It functions as expected with limited use to this point.”
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