“The product arrived on time and as expected. Assembly took a few minutes and it has no defects in materials or craftsmanship. It functions as expected with limited use to this point.”
“The delivery was HORRIBLE and I feel like I should not pay anything for shipping since I had to hire local young men to come and move the attachment away from the main road to prevent theft.”
Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Was delivered very quickly. My only complaint would have to be there were no instructions how to put together. I googled the manual and holes I got it right”
“I am very pleased with the way my tiller was delivered. I plan to do business with Titan in the future as I was very pleased with my current purchase.”
“Item was delivered with a missing part. I have contacted customer support and they are requiring me to take pictures to prove that it is actually missing a part, as if taking a photo would actually prove that. If I wanted to scam you I would just remove the part before I took the picture. Why would I want to claim that it was missing a $10 lower 3 point hitch pin if I really wasn't?
Otherwise, it was GREAT! Fast delivery, quality product.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Shipment of a set of 60" fork-lift forks was split into 3 seperate shgipments????? -forfk, 2-fork, and 3 frame. The 2 forks came in long before the frame did. little communication about how and why this was done????”
Hi, we apologize for any inconvenience caused. For kit orders, components are often shipped separately to ensure safe and timely delivery. This is why the two forks arrived before the frame. We appreciate your understanding and will work on improving communication about shipment details in the future. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.
“The 36” tow behind spike aerator was fabricated wrong. The spikes contact the tow bar and bolts that protrude through the tow bar. I have contacted customer support multiple times with no resolution to this problem. At this point I do not recommend using Titan For any attachments.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I ordered a 9" auger. It was packed in a cardboard box but there wasn't much box left by the time I got it. Two of the cutting teeth were missing and the remaining teeth are very loose. there doesn't seem to be a good retention system for these teeth. I have ordered from Titan in the past and generally have received product in good condition but that wasn't the case this time.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
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