Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Trying to resolve an issue with the frame hooking up to my loader. Pin location is off on 1 pin by 3/16”. Other side alignment is correct 🤷‍♂️”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“the atttacnment works fine but looks like it has been used for a couple years, half the paint is missing on it fast shipping and was easy to order online”

Helpful Report

Posted 6 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 6 months ago

“The attachment works great but had to grind down the pins about an 1/8 of an inch to get it to fit on my tractor that it was supposed to fit on”

Helpful Report

Posted 6 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 6 months ago

“Well built, sturdy, but the stabilizer spears need to be at least a foot longer than they are. Bales roll after pickup just the same as cheaper built attachments available locally. Unfortunate, because QUALITY of this spear far exceeds competitors. If stabilizer spears were longer, would be an easy 4 or 5 stars.”

Helpful Report

Posted 7 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 7 months ago

“This was a birthday Christmas present for my husband and our third purchase of high-priced equipment. I should have waited to purchase during the Black Friday sale. I would have saved $600.00-live and learn. The trucking company would not schedule an appointment only giving a time frame of 08:00 to 17:00. I could track the truck's location with continuously changing dropoff times. Delivery was at 17:00, and the driver stated that he had moved the container several times during his deliveries. That said, I would have thought that container would have been dropped off first—snow is currently on the ground. Trimmer lawn mower not used yet. This experience, the husband states, never again.”

Helpful Report

Posted 7 months ago

Hi, thank you for sharing your feedback. We sincerely apologize for the delivery experience you had. Once an order is handed over to the carrier, we unfortunately have no control over their scheduling or delivery process. We understand how frustrating it can be, especially when you're eager to receive your purchase. We're also sorry to hear about the timing and the delay in your delivery. We truly appreciate your support, and we hope that once you’re able to use the trimmer lawn mower, it meets your expectations. Please don't hesitate to reach out if you need any assistance.

Posted 7 months ago

“Forks seem decent and arrived in MN within 8 days. Prices may vary. I did not receive the discount for signing up for Text Messages, and their advertised price was reduced days after I ordered.”

Helpful Report

Posted 7 months ago

Hi. Thank you for your feedback! We're glad to hear the forks arrived in a timely manner. Regarding the discount, since your purchase was already made at a sale price, additional coupons or discounts cannot be applied. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Everything was good except they put shipping label over the titan name and it all ripped off when pulled shipping label off”

Helpful Report

Posted 7 months ago

Hi. We apologize for the inconvenience caused. We understand how important it is for the Titan name to remain intact, and we sincerely regret that the shipping label caused damage. We'll certainly take this into consideration and work on improving our packaging process to ensure this doesn’t happen in the future. We truly appreciate your support and hope to serve you better next time! Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Pro: The USA made pallet fork seems very well built and functional. I really do like them. Con: I was surprised when Pallet forks got delivered they were not wrapped or protected in anyway lots of scratches and fully removed paint with bare metal. That was disappointing.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Easy to set up and folds back into itself for storage. I'm very happy with this product.”

Helpful Report

Posted 7 months ago

“The Titan grapple attachment is well made. However, I would not likely order from this company again because of the shipping problems we experienced. The company who was supposed to deliver it to our home refused to go down our county maintained rock road (this road has log trucks that regularly travel up and down it). They also made absolutely no effort to make it convenient for us to get the equipment we had ordered. We had to drive 120 miles total to pick up the grapple at the shipping facility in Ocala, fl. They also refused to allow us to pick it up on any day other than a weekday, so this forced me to have to take a day off from work in order to travel and pick up the equipment. This was the worst experience we have ever had with a shipping company. And the employee I spoke with at the shipping facility was rude.”

Helpful Report

Posted 8 months ago

Hi. Thank you for your feedback, and we apologize for the difficulties you experienced with your delivery. We strive to provide a seamless service, but it’s clear that this situation did not meet our standards. While we work with reliable carriers, sometimes issues arise that are outside of our control. We will use your experience to help improve our processes and better serve our customers in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“It’s heavy, it’s stout and hopefully I can install on my Case 580D backhoe. After receiving the thumb and researching instillation a little more I read my boom maybe ductile iron and not suitable for welding. I need to do more research before proceeding. Lesson learned.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Everything was as described from the product to the delivery details.”

Helpful Report

Posted 8 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 8 months ago

“Rust in paint of product”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Product is heavy duty and performs as expected. The reason for the markdown is because of shipping. Forks were shipped appropriately and well packaged. The frame was not. Packed in a single layer cardboard box that was significantly damaged on arrival. The pins obviously fell out because they were not there upon unboxing. I contacted customer service and they said 3-5 business days to process and you might get them in a few weeks. I had to go buy pins to use the forks. Very disappointed in the customer service when the problem wasn’t my fault.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Haven't used it yet but definitely could use a little better engineering on stand. Had to come back to order other necessary parts but on back order until December. When shipped, delivery was made at highway entrance and not driveway.”

Helpful Report

Posted 8 months ago

Hi. Regarding the delivery, we’d like to clarify that our standard shipping policy is curbside delivery, which means items are typically dropped off at the nearest accessible location, such as the entrance to the driveway. We apologize if this caused any inconvenience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I tried to send you pictures of what happened on the first use of your forkes, but you have to many ways that block my reply.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I understand that with all shipping/freight there can be issues. With that said I know for a fact that your packaging is very marginal. It was designed for shipping some very light weight items. Poor packaging at best.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The pallet fork attachment fit and functioned as it should. However, it was shipped without any type of packaging and paint was damaged along the edges in several places.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The product looks well-made. I have not been able to use it because unlike what I was told by the Titan staff, it does not fit a more quick attach it required purchasing a $200 plus adapter.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Have not used it yet but customer service is very poor”

Helpful Report

Posted 8 months ago

Hi. We're sorry to hear that you've had a negative experience with our customer service. We're always looking for ways to improve and would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us directly. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews