Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I received it pretty quickly. But when it arrived the holes for the receiver were off. So I had to drill them out. I made it work. But I should’ve had so do anything. Other than that awesome.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Quality of my pallet forks seem good. Biggest issue is the quality of the shipping/delivery process. I only received the pallet frame and one single fork. My second fork is somehow delayed and I am still waiting its arrival.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and it was delivered on 9/19/2024, and if you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“I suppose Titan did ok but FedEx dropped the ball terribly....item was shipped back to seller as damaged and undeliverable. I know FedEx attempted delivery to my address at least 3 times but I suspect the female drivers i saw couldn't lift it. .....male driver finally unloaded a second shipment. Titan may have a problem with FedEx...”

Helpful Report

Posted 10 months ago

Hi. We’re sorry to hear about the delivery issues with FedEx. We appreciate your feedback and are continually working with shipping providers to improve delivery services. We recommend contacting FedEx customer service to file a complaint. Rest assured, we’ll take your feedback into account to enhance our services. If you need further assistance, please reach out to us at info@titanbrands.com.

Posted 10 months ago

“The person who delivered my tractor forks chipped the concrete step leading to my house. This damaged the product as well. Also, the product had paint chipping around the edges indicating that it was previously used before I bought it. I was under the impression that I was buying a brand new product and not a used item.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The item definitely did not fit the box. And because of that, it got pretty banged up and scratched during shipping by the time I received it.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Left and right latching handles were not adjusted and left side nut was missing.. Had to completely adjust both sides..”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Would have been 5 star but the manual stated it was fully assembled but I had to bolt on the top link plates the jack stand the depth adjusters and the PTO shaft in that order But I could not attach the PTO shaft until I disassemble top link plates back off and removed the shield so I could start and torque the bolt that hold the PTO shaft in place Needs to be a big change in your full assembly/not assembled instructions I would think that would be a big safety concern considering the dangers and harm that a PTO shaft can do if not properly attached and torqued”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback and for bringing this to our attention. I’m glad to hear you’re pleased with the product overall. I apologize for the confusion regarding the assembly instructions and understand your concerns about the PTO shaft. We take safety very seriously, and I appreciate your insight into the assembly process. I will share your feedback with our team to review and improve our instructions to ensure clarity and safety in the future. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Great product Horrible shipping”

Helpful Report

Posted 10 months ago

Hi. Thank you for your feedback. We’re glad to hear you’re satisfied with the product, but we apologize for the issues you experienced with shipping. We’re working to improve our shipping process and appreciate your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Love your products”

Helpful Report

Posted 10 months ago

Hi. Thank you so much for your kind words! We’re thrilled to hear that you love our products. If you have any questions or need further assistance, feel free to reach out at info@titanbrands.com.

Posted 10 months ago

“Still waiting on one fork”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the forks were delivered on 09/09/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I like the attachment, but the item was shipped to the wrong location initially, then I was told a replacement was in route, I called several weeks later to be told the item is on back order. When the item finally arrived it was damaged but usable.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Had to modify it to get it to fit”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 10 months ago

“Flail mower delivered over a week ago in a wood create and left in my driveway. To date, the flail has not left the wood box it came in due to the fact that the 3rd point of contact that needs to be installed arrived underneath the 600 lb mower. Customer Support has not been helpful in determining how to lift the mower so the upper 3rd point can be installed. Very frustrated with the lack of response and solutions to Titans packing and shipping process.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Lot of chips on the paint on this recent order. I know it will get some with use but shouldn’t be that way from the start.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“The implement is great, the packaging was substandard with parts missing.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Does not fit my tym properly quality seems good though”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“The rolling work table below the top is pretty sturdy! The top is very thin sheet metal that can be bent by leaning on it! The top was bent when i removed it from the shipping box and i had to straighten at several places!”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 11 months ago

“The 3 point attachment I ordered was delivered with no packaging and it was all scraped up but you folks helped out and gave me some money back for the inconvenience”

Helpful Report

Posted 11 months ago

Hi. We’re sorry to hear about the condition of your 3-point attachment upon delivery. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We’re glad we could assist with a partial refund and appreciate your understanding. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Works good”

Helpful Report

Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 11 months ago

“The tray was dented in a couple of places so that was unfortunate but I like using the unit it’s stable and adjustable and holds a lot of weight. Maybe you guys can pack them with more insulation when you ship them so they do don’t get dented”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews