Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Hitch pin hole was not drilled all the way through. Pin would go in only one side. Had to purchase a 5/8 drill bit to finished the other hole.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Quick delivery, frame is very well built. Main spear is questionable to be rated at 3,000 lbs. I should have upgraded to 4,500 lbs on the main spear. Frame was delivered completely open, unboxed and missing one of the lower lift stepped pins.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Please send us a photo of the packaging to assist you further. You may reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“im really upset the fact that i paid for 3 packages of blades and only resived 2 till now i hvent got my other order”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The website and Attachements are great. The customer service is not quite there. When my attachement showed up it was missing the 2 very inexpensive pins that were clearly shown in the pictures. When I called about the issue the agent did not speak english very well and did not know the product very well. when I asked about the missing pins, that were lost in transit. I know this because the bag that contains the pins was still attached to the attachemt frame. The agent tried to tell me I had not ordered the fork pins. I wanted the frame retention pins. Talk about lost in translation.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and confirmed that the pin is not included. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Attachment is great. The freight delivery service was great. But they were not able to deliver because of the size of the trucks they have and I had to go to them to pick up. I would recommend more info of delivery be gotten on the front end.”

Helpful Report

Posted 1 year ago

Hello! We apologize sincerely for any inconvenience you've experienced with us. SAIA handles shipping for this order, and unfortunately, we cannot directly influence their delivery service. Freight orders are designated for curbside delivery, while ground orders should be delivered to your door. If SAIA deviates from these instructions, we recommend contacting SAIA's customer service to file a complaint. For further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“The product itself I haven't tested but just looking at the packaging I'm concerned with the condition it's in. It looks careless the way they packaged it. Rips and tears cover the whole box.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“PRODUCTS CAME IN ONE PIECE AT A TIME OVER 10 DAYS”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“My order has not been completed. I am waiting for the second pallet fork to be delivered. The first ONE arrived a couple of days after ordering, with a notation on the label "1 of 2". The stabilizer bar arrived a couple of days later. I called Titan Customer Service, was told something about "the shipping label barcode* was missing(?). Still waiting for SECOND fork. The pieces that I got appear to be great equipment.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Missing part on the holding screw the large washer that clamps it to the bucket is missing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It seems like it's built well but. The attachment arm bends before the spring flexes. If I don't tie the hose up to rod it snags on the quick attach release levers and then bends the rod.?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The grapple bucket I bought is made well but it isn’t made to be used for a skid loader! The hydraulic lines are 6’ long and should be shorter or a place on the bucket to secure them. I also broke 3 couplings in a week when the grapple opens all the way up it hits the couplings on the machine. Now I have to modify the bucket so it opens all the way. Terrible engineering! I have less than an hour with this attachment on.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Too much modification was needed. Welded right on but hung way down below my bucket, any down pressure and bucket would pop off, had to spend a few days modding. Delivery was crisp and on time”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Delivery needs To be improved my attachment was left 1/8 mile from my home, deliveries should be at the house not curbside!”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience you experienced with your recent delivery. Our standard delivery service is curbside, meaning items are delivered to the nearest accessible point by the delivery truck. Unfortunately, this sometimes means the item is left a short distance from your home. We appreciate your understanding and thank you for your feedback. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Quick hitch arrive in no box, shipping label attached to cardboard and taped to hitch. Left laying in middle of driveway. Undamaged but ridiculous.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the packaging and delivery experience you encountered. We appreciate your feedback and will work on improving our shipping methods. Thank you for bringing this to our attention. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipping delayed. Had to call for Titannto assist with UPS.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Good price, seems to have to build integrity. Shipped quickly, only disappointment is the paint is chipped and scrapped off on a lot of the frame work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received paint is chipped and scrapped off. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“After much thought i went ahead and purchased the economy pallet fork & frame for my john deere i ordeded this item on a saturday and by wenesday afternoon i recieved just the frame i assumed that it would arrive all on one pallet that was not the case the fork frame was sent out in a half wrapped cardboard box and it was just litterly dropped out of the fedex truck the forks them selfs were on a seperate shipment and had to wait until friday to recieve them and they werent even wrapped in anything just shipment stickers i guess thats what they ment by free shipping . love the quick shipments but would have liked to have everything together in one pallet instead of waiting 3 days until you can use it .”

Helpful Report

Posted 1 year ago

Hi. Thank you for your purchase and for sharing your experience. We apologize for any inconvenience caused by the separate shipments and packaging. While we aim to provide quick deliveries, we understand that receiving items in multiple shipments can be frustrating. We appreciate your feedback and will work to improve our shipping process to ensure a better experience for our customers in the future. Thank you for your understanding and patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The Titan Rotary Tines were well made BUT the description should include the fact that they will not fit a tiller with PTO. Those tines are different. We had to do a return & the ones we need are Out Of Stock without an ETA for more coming.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered two sets of chipping blades. Two boxes of the same size showed up, in one had one set of chipping blade, I open the other box and it has a set of USB charging cables for a bluetooth speaker. Both boxes have the right shipping lable and what Titan sent me in email. Called support, sent in some pictures and shipping info and in the end was able to get a refund for the missing set of chipping blades. The problem is I needed the two sets and now they are back ordered and I have to wait again to get back in stock. Product is fine, it will work great, just didn't get what I ordered.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to keep the item and issue a refund. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 year ago

“Your return policy sucks”

Helpful Report

Posted 1 year ago

Hi. I'm sorry to hear you're not satisfied with our return policy. Upon checking, I see that our customer service team has already assisted and processed the return for you. If there are any further issues or concerns you'd like us to address, please let us know how we can assist you further. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews