Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“it doesn't fit. The post, on the rightside is too high. I can't get it to go through the hole so that I can insert the retaining pin. It's close so I'm going to try to bend it a little. Other than that, it's great.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The unit was described as a category 1/2 unit. It is strictly category 1 until I added bushings, which I had to supply”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Device works well.”

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Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I paid the extra money for the US made version of this item. Unfortunately, I had to spend about an hour grinding to make it fit the quick release system on my tractor. I do have four other Titan attachments that all fit fine, but for whatever reason this one did not fit, and I didn’t want go through the hassle of returning it, so I put the time in to grind reliefs in the slots where the two pins drop into the attachment. Once I got it to fit up properly, the bucket worked very well.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order was shipped quick and the quick attach hitch appears to be well made, The reason for the low rating was the quality of the packaging, The hitch was almost falling out of the box and was not packaged very well. I would be hesitant to order in the future due to the chance of damage”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Fabrication quality is awful. I know the items I purchased are made in off shore but fabrication and welding is still bad !!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Attachment arrived in good condition and was higher quality than expected, however I never had any correspondence from Titan about delivery, I received a call from a trucker while I was at work telling me he was 30 minutes from my house, thankfully he made that call and my place of employment allowed me to leave work to unload the attached from the semi”

Helpful Report

Posted 1 year ago

Hi. Thank you for your feedback. We're glad to hear the attachment met your expectations. We apologize for the lack of communication regarding delivery. We're working to improve our notification process to prevent this from happening in the future. If you need any further assistance, please reach out to us at info@titanbrands.com.

Posted 1 year ago

“I signed up for a 10% discount but at checkout code was not valid.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience you experienced. Please note that the discount code is only valid on regular-priced items. If the item you were purchasing was on sale, the code would not apply. We understand how frustrating this can be and appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It was OK”

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Posted 1 year ago

Hello! We are so happy you are pleased with your item. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“The bolts you sent to attach the blade on the middle buster plow where long enough but I ran out of thread 1 1/2" before they could get tight, wrong bolts.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product was bent due to in-adequate packaging strenght that did not prevent shipment handling”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Havent had a chance to get it out of the crate.”

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Posted 1 year ago

Hi. Thank you for your feedback. We hope you enjoy the product once you have the chance to use it! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I haven't had a chance to try my purchase out because it was shipped in 3 parts and I have only recieved 2 of them. They arrived in a timely manner but Fedex has the 3rd part sitting in Charlotte NC since 05 June. Kinda hard to use a fork assembly with only one fork.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“One item was missing from shipment. Was never sent. Still waiting for resolution. Message said they are overloaded with support requests, so incomplete orders may be a common problem. Would have given 5 Stars, but I need what I ordered and paid for. Still waiting 2 weeks later…”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Package was delivered out of any packaging. Then I discovered a part was missing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I was initially very pleased,the shipment arrived early and I was surprised that it had a 2” receiver as well as bale fork option. Then upon first use the rail the forks slide on had bent !”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box that wheels came in all mangled up broken grease fittings. Had to purchase new ones was not a happy camper”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a 9" auger. It was packed in a cardboard box but there wasn't much box left by the time I got it. Two of the cutting teeth were missing and the remaining teeth are very loose. there doesn't seem to be a good retention system for these teeth. I have ordered from Titan in the past and generally have received product in good condition but that wasn't the case this time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The product was poorly packaged (rips and tears in the fragile cardboard) and instructions were inadequate to assist with assembly. The product looks solid and once assembled worked great.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Attachment is great. Communication terrible. No tracking. Emails went unanswered. Had to call and wait on hold to get status.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We apologize for the communication issues and lack of tracking information. We're working to improve our processes. We are so happy you are pleased with the attachment. Titan strives to create great experiences and we are glad that this interaction was no exception. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews