Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“While I really like the products, order processing leaves a lot to desired. I placed a large order, $3500, which sat for 3 weeks, no explanation or status given on the website. I finally got in contact with a third rep that told me some tax info was missing. I email the info and the products arrived all within 3 days via freight and FedEx. Not once in those 3 weeks did anyone contact me for the missing info or give/show status updates. How hard can it be to send an email, txt, or call when there is a exception in order processing, it's not like the contact info was missing. 3 stars because the products are great, but the order processing was 0. Better luck next time, maybe!”

Helpful Report

Posted 1 year ago

Hello, we apologize for the delay in your order and regret that you weren't contacted regarding the order that was on hold. We'll ensure this feedback is utilized to enhance our services going forward. It's reassuring to hear that one of our support team members could help resolve the issue for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Was excited after reading prior reviews about the quality of the open box equipment, was disappointed when when I received it. Box was destroyed, parts were missing, and the attachment looked like it had been used on a farm daily for 7 months. It works as it should so I have no complaints regarding its construction, just its handling by the prior owner. I knew this was a possibility when ordering, just disappointed based on other reviews.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“60" standard duty Grapple I'm giving this 3 stars because not sure if I like it or not. I've been grinding and filing on it because it will not lock in place. It's getting close but still hard.Once I'm finished grinding I'll test out the hydraulics and after the locking issue I'm sure that they probbaly didn't chek system for leaks. It seems well built just wish I didn't have to waste my time fixing something that should have been checked at the factory.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The first order of the Ballast Box was shown shipped and I received no more notifiacations, nor did I receive the box. I contacted Titan and they researched and fojund the item lost in shipping. They offerred to refund the payment or reorder the box. I requested a reorder and this time received the ordered item. It was several weeks after the initial order, and was somewhat "banged up/scraped" on delivery, but is functioning well so far.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Looks functional. But general quality lacks. You would think they would line things up and square stuff up. I’m taking things like the access door mounted 1/4” higher than the frame it’s in and more than a 1/4” out of square in the opening. Cross bars not straight or square. Looks a bit like I built it in my garage. Painted not powered coated.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received the wrong mower to begin with. Titan fixed the problem which was great that is why experience is not a 1.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience caused by receiving the wrong mower initially, but we're glad to hear that we were able to resolve the issue promptly for you. Ensuring customer satisfaction is our top priority, and we appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Seems like a good product but haven't been able to use it yet due to the fact that the couplers were different from my tractor. This product needs to have a selection of couplers offered to the customer at the point of purchase. Only other issue so far is the tapped hole that secures the pin for the cylinder is cross threaded. Probably rereview it after use of the tool..”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“I misunderstood the product description and thought that 1 3 ment cat 1 to 3 thus ordered the wrong quick hitch for my 4240 JD. Fortunately I have a 3000 Ford that it will fit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment itself seems nice, except I can't get it out of the steel cage it arrived in until I can find someone to cut it apart. Also, tracking never updated. Shipping company didn't contact me prior to delivery or during delivery since I wasn't home and just dropped it where they wanted on my driveway in the metal cage that we can't move or access our attachment from. Hopefully you can work to make communication better between yourself, Shipper and the customer”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Item arrived with lots of damage from carrier. The driver was slamming his forklift into it because it wasn't high enough to get under. He said he had to move it multiple times during his trip. I suggest shipping on a strong pallet and not upside-down. That was a pain to get flipped over.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“On the whole, meh.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the review regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Missing nut and washer for one of the bolts. Waited on hold for 40+ minutes for replacement parts before I gave up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Good- quick delivery Bad- Green on quick hitch isn’t even close to john deere green. Ballast box came all scratched up. If you ship something with no packaging you should send a can of spray paint with it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has scratches and if you were not satisfied with the color. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“While trying to contact customer service prior to the purchase and after the purchase, the wait time is over 40 minutes. My delivery window was between 8 AM and 3 PM. The stump grinder and the 6 foot snowblower were being delivered to a residential area. While the tractor trailer did have a liftgate, The truck would not fit down my driveway. A straight truck would have been able to deliver it to my house as I have a fairly long driveway. I did call the company the day before inquiring if the truck was going to have a liftgate, I should have asked what type of truck it would be. the metal crate for the stump grinder was intact with no issues. However, the metal crate for the snowblower was mangled extensively. I had to cut the metal apart instead of unbolting it in order to get the snowblower out of the crate. Only the protective shield on the drive shaft was damaged. Neither one of these products came with any owners manuals.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment arrived fine but the box was shredded. Luckily the driver came back later with the top link he found loose in his truck. The condition of the box is a story around our shop.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I purchased from titan becasue of the free shipping offered. Unfortunately, Titan sent my order to a freight company that did not serve my area. My order sat in the freight company's warehouse for two weeks. No one from Titan or the freight company made any effort to complete the delivery. It wasn't until I cheked the tracking information that I realized no one was delivering my order and I complained. Titan then told me I would have to use my own truck to drive over an hour to the freight company and pick up the order myself. When I refused and wanted to cancel the order they scheduled delivery the following week. I still had to use my own forklift, meet the freight truck on the county road and unload the order myself. It worth mentioning that the order was shipped surrounded by a steel, angle-iron frame. The frame was bent and damged on every corner from shipping. In several places the bent angle-iron scratched the paint off the attachment. In one spot it rubbed on an exposed spindle and damaged the threads. If you use Titan's free shipping, you need to provide your own, truck, trailer, forklift and fuel. You'll have to track your order because they won't. And you'll need to allow at least 3-4 weeks for delivery. The attachment required assembly. With each piece weighing over 400 pounds, assembly can only be done if you have a way to lift the pieces, move them into position, and assemble them while suspended. The attachment itself is well made, of good quility and works well. I was able to make use of two price reductions that made the purchase seem like a good deal. However, I could have easily purchaed a fully-assembled one, of similar quality, from a local vendor that offers free shipping, and been using it weeks earlier. The price and quality of the attachment were good. Sadly, Titan's policies, choice of freight companies, and poor customer service made the purchase needlessly difficult and prolonged. I do not recommend this company.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience you experienced with our shipping and delivery process. We'll take your feedback into account to improve our services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“3 point hitch, 47" snowblower. First, it was painful to see the snowblower discounted by $800 within 1-1/2 weeks of when I purchased it. The lowest discounted price was about $1600. I paid considerably more. Second, this was a freight delivery and Titan specified that the freight line didn't have to contact me for delivery. Since I live about 3 hours from the delivery site, this was a problem. Thankfully, the freight company was helpful (they tried delivery once, with no notification, but rescheduled delivery so that I could be at the delivery site). Next, the snowblower looks good, and once I have gear oil in the gearbox, I will get it running. Last, I have tried to register the snowblower for warranty, but haven't been successful. I don't know if I would buy from Titan Attachments again.”

Helpful Report

Posted 1 year ago

Hi, please accept our sincere apologies about the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained at this link: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. As for the warranty, there is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://www.palletforks.com/warranty/. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The grapple showed up via truck transport and was left on the road edge with part of the pallet on the white line of the county road. Two of the zerk fittings were loose (not even finger tight) and the hydraulic splitter coupling wasn't tightened and leaked when pressurized. All concerns were easily fixed and the grapple works great. I have a lot clearing project and this will be extremely handy for handling brush and roots.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be dropped off in front of your house/at the side of the road and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall well, Construction was good, but the opening for the receiver is a sloppy fit could’ve been a lot better”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“The stump bucket seems to work well on my jd3025, however the majority of the welds are junk, I'm sure with extended use I will have to grind and reweld the bucket as ghi break.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews