Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The stump bucket seems to work well on my jd3025, however the majority of the welds are junk, I'm sure with extended use I will have to grind and reweld the bucket as ghi break.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipments days apart for parts of the fork. I did NOT receive the promised additional discount because YOU determined YOUR code was not valid even though YOU emailed it to me.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, we cannot apply a discount/coupon on this order because the item you purchased is already on sale. Please note that coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. You may however use the coupon on your next order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Palletffork base was just in back of truck not on a pallet scattered up , needed to be on a pallet.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was not in a pallet. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Took 5 weeks and 3 orders to get it correct but they did eventually come through”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I gave Titan Attachments three stars because I like them as a company. I’ve purchased several different attachments for my Caterpillar Skid Steer from this company over the past year. Products are very good and the prices are reasonable. My only complaint is that when UPS FREIGHT subbed out the shipping to T FORCE FREIGHT it became a NIGHTMARE for me. Shipping was HORRIBLE! Let me explain: When the shipping company and I cordinated the delivery date, I took the day off so that I can be here for my delivery. The delivery never came. No call, no show. I called them early next morning. The service rep gave me an excuse. Set up for later that day. Again I waited. Delivery never came. Again, no call no show. I did this horrible routine for over a week. Each time the shipping company gave me a different excuse. Finally after calling Titan Attachments and speaking to their service representative my equipment got delivered the following day.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Purchased their tree puller. It is a capable attachment at a good price. I've found that the jaw is relatively small, and could use guides to help guide shrubs into the jaws when you can't really see the implement. Protection of the hoses where attached to the ram would be an improvement. Main issue as with other reviews is that none of the hydraulic fittings were tightened, so I had to do that and when I did, I found out that one of the hoses provided would not thread the included Pioneer adaptors even though they appeared identical. After a bunch of fiddling I removed the hose, drove 30 minutes each way to a hose/hydraulic shop, and they found that the hose was British thread, as opposed to the other which was NPT. Only a $7 fix plus a couple hours of my time, but annoying. So, you get what you pay for, and for my purposes this attachment should be fine but I wouln't suggest it for commercial or critical use.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“The product is phenomenal. The price dropped by 25% between when I ordered and when it arrived, but I still paid full price. That's a common theme from other reviews. The customer service was very hit or miss, with one guy knowing everything and others not knowing much at all.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pallet forks were great, your delivery driver was lazy. He dropped the product at the end of my driveway instead of delivering up at my house. I had no idea they were even delivered until I left my house.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Somehow, my order got lost. I had trouble canceling it and then I ordered another one. I finally did get it.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Very poor assembly instructions and no pins for 3 point attachment 😩”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual is not very helpful. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://bit.ly/3JofES1. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I had a lot of trouble with ordering on the website. Then I could not get the product I wanted and had to order a different one that was higher priced.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the technical difficulties. In the future, you can also give us a call at 1-888-410-1503. If the options mentioned above don't work for you currently, kindly untick the box that says to use your shipping address as your billing address, click on Add new, and enter your billing address manually. If it does not resolve the issue, we highly suggest that you try using another browser instead or lastly do a basic troubleshooting step in your current browser by refreshing the page or clearing cache & cookies. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Delivery time was good, I expected the color green to match the John Deere color but it doesn't. And the top hole bracket where the top hooks pins at was bent. I repainted to match my tractor before I noticed it was bent. Not sure if it was a flaw or got damaged in shipping because the box didn't look damaged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“So far so good on install. Still waiting for planting season.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“backho teeth look good but no flex pins that was in add”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“This particular attachments mounting player is 1/2" too big. Have to weld spacers so the pins lock in. Ditch witch mini skid steer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Great product but returned 1st time for opened box and took about 3 weeks to get a new one but customer service was great communication was updated by titan many times until product was sent again”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Ordering was easy and simple. Shipment and delivery was great. BUT the wrong part was sent to us.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If it's the wrong part, you can send us a photo for us to check. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Previous purchase of the same item included mounting bolts. This purchase did not have bolts so now I have to make a trip to purchase”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can send us the receipt via email. Please reach us at info@titanbrands.com if you require further assistance

Posted 1 year ago

“Have not installed it yet but FedEx was a joke. My neighbor watched a single man carry it by himself and then just drop it in my driveway way. So right off the bat I was spray painting the box to cover up bare metal. Product looks good but packaging and delivery leaves room for improvement. I’m guessing that weighs 125-150 lbs. Hand truck required.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived with cosmetic damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The perches of an implement was fast and easy but when there’s a problem you’re customer service is terrible! Endless emails and no resolution to the problem. Once you get your money, I’m no longer important. Which gives me great paws to purchase another item from you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews