Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I was dissapointed to receive the forks that had an excessive amount of rust on them, and stickes that were not easy to get off. I am sure they will function just fine, but asthetically not so much. I usually post pics online of things like this, but thought people would assune they were used and give your company a bad name.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has rust on it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order and delivery were quite smooth. I have a part missing and am being asked to source it myself and ask you to approve the price paid so I can be reimbursed. Richard has been very helpful, but seems like an odd process.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we offered you to purchase it locally and send us the receipt for reimbursement. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered a frame with a set of forks. The forks were delivered and the frame was backordered which I knew before I ordered. When the frame backorder date was pushed out another 3 weeks I requested to change my order to a different frame. Here's my issue, I had to return the forks because the software would not allow them to split the order so I had to sent the forks back only to have another set sent out to me. To the companys credit they did pay for the return shipping. But then the order was split for 2 different refunds. It all worked out in the end just seems like a lot more hassle for everyone involed.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the previous experience. Unfortunately, since the order was a kit, and since the frame was canceled, the first fork that was sent has to be sent back for inventory purposes. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am sure I would have provide a higher score but you must pay better attanention to you shipping department. I encourage you to send me an email to so I can reply with a photo. glenngardon@msn.com”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“shipping was delayed and product showed up damaged. otherwise product seems to work ok.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I have STILL NOT RECIEVED my Pro Series Fork Lift FRAME yet only the Two Forks were Delivered and NO EMAILS from your Company about this I have some other Items in me Cart but I am NOT buying anything untill find out about this.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the frame is still in transit. I sent you an email about the shipping details. Kindly check your inbox, spam, and junk folder. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“A bit frustrating. And I'm a Titan Attachments fan, this was my second purchase in two weeks - the bucket was a 5/5. Unfortunately, the 5 foot tree boom is servicable, but a bit of a disappointment. The item pictured on the website has reinforcement plates on each side of the boom at the crux of the boom - the one I received is simply welded. The boom pictured on the website fits perfectly and squarely into the quick-tach plate (note: the 5 foot tree boom is a two-component piece). My boom does not fit squarely and had to be pounded into place with a 5-pound dead blow hammer. I had hoped to fabricate other items to insert in the boom receiver, but the fit is so poor, it is probably a one-shot deal. Again, the one in the website picture fits nice and square. The quick-tach plate packaging was basically destroyed by UPS and the item has the associated dings and scratches. This was probably a quiet protest by UPS because each of the two items was listed as 60 pounds each, and yet the Titan website describes the weight as 168 pounds - basically 48 pounds of steel (i.e. 168 - 120 = 48) got "lost" somewhere along the way and I received the brunt of any fallout via a damaged product. PS: I already wrote a review online, but it NEVER showed up - my guess is that you're screening your reviews.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a Hay spear attachment and it came bent, Not sure if it’s from FedEx or Titan but it looks like it can be fixed it’s just unfortunate.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I’ve already bent this thing. Very disappointed in this.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was tore up bad. Nuts and washers lost. Bubble wrap around sixty pounds of metal. Titan stickers mounted up side down on product. Bolts wrong size for me .I was surprised at the wheels, solid hard plastic. Product works as it should.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Everything with the tiller was great except the manual didn't have any lubrication specs.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I purchased a scratch and dent frame for pallet forks for my John Deere 1025R. It arrived with a few scratches from shipping which I am guessing would have happed even it if wasn’t a scratch and dent item. The issue is the pin placement for the 1025R is to high by approximately and 1/8”. I will have to make modifications to the pins to make it fit my loader mount.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Pallet forks arrived earlier than expected which was great. But when they wouldn't fit because they were made improperly so that it wouldn't attach to the skid steer attachment, not great. A buyer should never have to pound metal on a new product to get it to fit. Bad titan bad. No no no.....”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong product was sent out at first. Delivery of correct item was not prepared for the drop off situation. Had to do a work around, taking my forklift out to the road to meet the truck and unload. (Driver was friendly). First (wrong item) was delivered perfectly, but had to be returned. Communication to resolve issues was good, but a little confusing with the different carriers...(Saia delivering and Fed Ex picking up). The land plane/leveler is well built and does the expected job. I love the speedy delivery (when it's the product I ordered).”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked and a replacement was processed. We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Lost the plate to my bale spear. You then tried to blame me for not buying shipping insurance. Free shipping don’t even remember it being offered. However with all that I finally received my back plate. Works like it should so far. The test will be the summer when we are putting up big square bales”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The hay spears were rusted and had to work on the threads for about an hour to get the nuts off and then back on”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Salesman was reluctant to give me information. Very vague on delivery. Attachment showed up hydraulic hoses were not attached or very loose Grease Certs were loose and one would not work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Would have been much better if the rude lady I dealt with back in December would have just given me this deal then !!! She was rude and almost wasn’t going to order but I ended up getting exactly what I told her would have been the fair thing for me then !! Check my order and you will see she could have just kept me happy because I ended up with the VERY thing I told her but she only wanted the easy way out so she refunded my money !! Probably no one will ever read this or look into any of this but I was right !! lol”

Helpful Report

Posted 1 year ago

Hi, we apologize for the previous experience you had with our customer representative. Our customer satisfaction is always our top priority. I have forwarded this to our support team for review. We're delighted you received your order and that you are happy with the product. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Outstanding customer service. The USA made stump bucket would not fit my Kioti loader and needed to be returned. The Titan team were very responsive and helpful to make that happen. My rating is low because of the misfit and the poor service provided by the shippers: SAIA (to me) and FEDEX (in the return). Both companies could not provide a truck that could reach my house. I had to load and meet them.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with our service. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“My order is still not delivered. Still missing 48" fork????????”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, you have been assisted by one of our customer support specialists who provided you with the status of the fork which was shipped separately. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews