Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The wire puller implement has surface rust all over it and bare paint spots. It is from India and shipped in cardboard enclosed in plastic. Box was moldy and humid wet dripping water inside the box. Staple holding box were also rusty. Terrible shipping”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Struggled with fulfilling the back order, internal communication was lacking on direction and subsequent communication to customer.”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am pretty disappointed with customer service from my last purchase. Within a day of buying a stump bucket ( still hadn’t received it)I received an email for exact same item but $150 dollars off what I paid. I called customer service (Esther) and requested I receive same price as email I just received . I was eventually credited $75.00 . I believe I should have received the sale price that was emailed to me. This experience will definitely make me seriously think about looking elsewhere for my future implement purchases.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, prices on our listing may change without prior notice. We checked and you were refunded for the price difference. Please be advised that the item's original price is $1,509.99 and you were able to purchase the item for $1,434.97 which is $75 off the original price. Plus the $75 refund we processed, means you were able to get the $150 discount. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Price was good, seems heavy duty enough. Main spear was still loose when I ran the nut all the way down. Had to add washers to get it tight, and the stabilizer spikes wouldn’t go in far enough for the keeper bolts to go in their notch with the unit on the tractor. I was able to modify it to work, just frustrating to have to modify a new piece of equipment.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am a repeat customer, I placed an order 2 weeks ago, they stated item was in stock and would be getting email with tracking number. Week went by no tracking email. I called and they said it was on hold because there was an issue with my address because it listed P.O. Box then physical address. I mentioned u mailed before and I should be in the system plus u have my phone number. So I waited why. Not so happy with delivery, product seems ok time will tell with more usage”

Helpful Report

Posted 1 year ago

Hi, we apologize for the delay. Our system automatically holds orders that have a PO Box address. Unfortunately, due to the high volume of orders with the PO Box address, our support wasn't able to send you an email immediately about it. We checked and the order was delivered on 02/19/2024. We are glad that you are happy with the item you ordered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received my otder of the standard pallet forks quick attachment; and it's perfect for my needs. I have been saving pallets and now I can stage material on them and move them m when I want. Extra fast shipping for a large item. 3 stars because I ordered a replacement part for another item I bought from Titan, the 72" debris forks. Customer service took my order but I have not received a confirmation email nor the part. This has been over two weeks. It is the clamp assembly. I did not claim warranty because I am pretty sure it was something I did, so I paid for it through customer service.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the delay. Upon checking, the replacement order is on hold because we have not received the payment yet. We sent you the PayPal invoice on 01/25/2024. Kindly check your inbox, spam, and junk folder. If you did not receive it, you may contact us at info@titanbrands.com so we can resend it to you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor packaging leading to product damage in shipping. I just ordered a ballast box and a quick hitch and both arrived damaged and Titan won't answer my email regarding same. Disappointed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Although the hydraulic hose hanger I ordered for my grapple has a “spring” base, it’s definitely NOT made of spring steel. The first time (and anytime now) the hoses put pressure on the hanger, it bent over and stayed that way. I now have to physically straighten it. That’s not what I was expecting from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a pipelayer attachment. Shipping was fast and easy but the new attachment cam in with a bunch of rust on it (happy to provide pictures). It's made to go in the ground behind a subsoiler so I wasn't too worried about the rust but I certainly don't expect a new item to be rusty when it arrives.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I ordered a 650 poly card which was delivered in good condition. Upon initial inspection it appears that it is well designed and will built. However, there were no instructions for assembly in the box. I had to contact titan directly and then try to locate it on site where I could print it off. Another option was to read the instructions on my phone. Neither of which were very convenient. Unfortunately, the instructions were poorly written, difficult to follow and lacked proper illustrations or identification of parts. Titan should review their own instruction manuals and attempt to assemble their own products to better understand what a customer has to go through. I think they can do better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. I have forwarded your feedback to our product team about the manual. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“BEWARE .... I storngly recommend you purchase the shipping insurance Titan offers through Route. Please read on. I read several reviews about damaged shipment problems with Titan so I purchased the shipping insurance. Glad I did. Their packaging is not adequate for these parts. These parts are heavy and have sharp edges so the single wall corrugated box they use doesn't stay intact during shipment. Parts will be missing when you receive the shipment. It happened to me twice on this order; therefore, after receiving two (5) assembly shipments, I still don't have enough parts to install (5) teeth onto my tractor bucket. The first insured replacement order process was handled quickly through Route and Titan also shipped the replacements quickly. Unfortunately, the second order suffered the same shipping fate as the first shipment. Its now its been close to 2 weeks and I'm still waiting for more replacement parts. I have not heard anything from Titan about the fulfillment status either. I'm not sure if they are even working on the second, insured, replacement order. If the second replacement shipment went as easy and quickly as the first, I would have scored the rating higher. The parts appear to be heavy duty.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the replacement item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“bolts were 1/2, the holes on my bucket are 5/8” so i needed additional bolts.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My concrete bucket came and it was not completely welded on one side of the chute. Customer service is taking care of it but, I needed the bucket for a job I was doing and I missed out using it.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing the replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The attachment doesn’t fit over the lip of my bucket so it bent in two places not to long after using it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“haven't tried yet”

Helpful Report

Posted 1 year ago

Hello! Thank you for the 3-star review! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this review. We hope to be able to serve you again!

Posted 1 year ago

“No directions on unpackaging and no directions on putting the thing together. Not everybody is mechanically inclined.. you should have videos on your website for every attachment you sell. I sent hours on U Tube looking before I found one that helped. Most just showed how to use the attachment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, bit.ly/3wbDVHu. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Service was fast and easy, right down to the shipper…. BUT, it doesn’t FIT or Work for my TRACTOR aJOHN DEERE 670🙃🙃🙃”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Unfortunately, the delivery date changed 5 times on workdays. Each day requiring me to make arrangements at work. I realize shipping schedules are not perfect, the original delivery date should have been more realistic.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 02/02/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Second time product was delivered scratched, dented and late.....packaging could be much better to protect product”

Helpful Report

Posted 1 year ago

“Product does not fit my tractor. However, not worth the cost to ship back and pay restocking fee.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews