Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Good service quick delivery. Little disappointed about the shape it was in when delivered. Scuffed up and bent on top bar of the frame. Powder coating coming off forks already. Looke like someone used it before it came to me.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The implementation is fine. Packaging for shipping sucked! Obviously the implement will get beat up and scratched up but it showed up looking like it was used for a couple years! Painted was missing on a quarter of the implement. Mostly, I think because of crappy packing for shipping. 800.00 bucks for american made. Maybe it's american made but doubtful the guy that made it would claim it.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Auger was fine. Shipping was awful”

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Posted 8 months ago

Hi. We're glad the Auger met your expectations, and we apologize for the shipping issues. While we have no control over shipping delays, our carriers do their best to keep tracking information up to date. Rest assured, your comments will be used to improve our shipping process and help our courier partners deliver on time. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Built well but paint quality is garbage chipped already from shipping and falling off.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Framework came in quite chipped up, paint not adhered well”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“My forks were delivered damaged.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Well. Appears to be a good plastic tote and tow behind buggy. The really terrible thing was the instructions. Wow. Just wow. Insteuxtikns horrible these are going reading be. You how lock build pin with unmatch thread and AA. Seriously guys, the instruction manual is ridiculous. Put some damn effort into your product. I love a manual I have to read from a phone, and I absolutely love the amazing pictures and references. Well done, Titan. You had one job.”

Helpful Report

Posted 9 months ago

Hello, we appreciate your feedback and apologize if the manual hasn't fully met your needs. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 9 months ago

“I ordered the U.S.-made version of these forks. They were delivered in pieces, not on a pallet as I expected, which was no big deal. However, there was a lot of obvious damage during transit, most notably in the paint, which made everything look as though it had been used for a very long time. The 42" forks are not easily adjustable, as the orange paint has been chipped badly and collects under the forks, making it extremely difficult to slide them into place on the frame. In addition, if you're not wearing gloves, there's a strong likelihood that you'll slice your fingers open on the chipped paint fragments that present themselves like razor-like daggers on the frame. The bottom line is this: I paid the additional money to support USA-made, but I feel like I may have been duped, as the quality is less than China-worthy. If this is USA-made quality, then we're in dire straits because the fit and finish are severely lacking.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Have yet to use the mini skid steer stump bucket and the mini to full size quick-tac adapter plate, but have a few issues. All hose fittings on stump bucket loose, and appears 1 hydraulic line is 8" too long. The hydraulic quick disconnects, your tech said they'd work with the flat face land pride qd's on my machine....not so much...$150 and 2 shops later and I think I have what I need for first op check. Hope the packings in your product are compatible with kubota brand hydraulic fluid. Also, adapter plate will need modification as it blocks the ability to attach qd's unless the bucket is raised and tipped leading edge full down...pinch point. More to follow. Unsure if I'll be back”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Normally my rating for Titan is very high but currently an order which I cancelled has been misplaced between T-force shipping and Titan for almost two weeks but currently I am still paying almost $2000.00 on my credit card for it.”

Helpful Report

Posted 9 months ago

Hi. We apologize for the inconvenience. We understand how frustrating it can be when an order goes missing, especially after cancellation. I’ve checked your account and can confirm that you have been assisted with this issue, and you should have received information about the refund timeframe. We appreciate your patience during this process. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“So far unable to fully lock the skid steer lock arms as the loader pins will not go completely through the fork frame. Appears it will take some grinding to make it work I have not had time b”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Be aware BEFORE YOU Oder! Unit was lost during shipping. I first chatted with a rep to inform them that the UPS tracking # showed the item was lost in shipping. This first rep made me wait nearly 14 calendar days to make a claim. That only makes sense if the tracking # shows it is still in transit. But the UPS web site stated: “Exception/Damage Reported/All merchandise is missing, and the empty carton was discarded. UPS will notify the sender/UPS will notify the shipper about the damage.” The 2nd rep was very difficult to understand, not due to language but he was using a headset or speakerphone that was very muffled. This was even after he called me back. This customer service rep told me that for future orders if I didn't pay for shipping insurance, I would have to pay for a replacement, and I would have to eat the cost of the lost attachment!! In the meantime, the item I ordered went on sale, but they would not apply the sale price to the replacement order. Be aware, if you are going to buy from Titan pay for the shipping insurance or you might get screwed if the order is lost in shipping! I've never worked with a vendor that had this policy. However, forcing everyone to pay for shipping insurance when other vendors do not might be a deal killer. By the time the replacement arrived it was too late for the job I had scheduled. I had to purchase the attachment from another vendor to keep my timeline. I like Titan for their low prices and the attachments that I have ordered in the past were all good items for the price. However, if you are going to order from them, do not be a hurry and budget for the shipping insurance because their policy is once you order it, you are going to pay if the item arrives or not. I guess kudos are deserved to the customer service rep that made an exception for me on this policy.”

Helpful Report

Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Left side of rake always gets loose no matter how tight the bolts. This causes tines to twist and come out of there holes. It just slides over the debris and hasn't picked up much of anything. I will keep trying.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“need to return”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The forks took a considerable amount of grinding to get the brace on. All the grinding was on the welds. Looks like the guy welding was on his first day on the job... Love the product...... but should have been ready to use and not waste an hour of my time.... Jim Rider”

Helpful Report

Posted 9 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 9 months ago

“The forks are definitely quality. I had to cut out the bottom pin lockers holes with cutting torch and grind and repaint so that they would fit on my Mahindra tractor.”

Helpful Report

Posted 9 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 9 months ago

“I would have been happy with the pallet forks if they had been the correct attachment type. I made the mistake of not calling in an order, thinking the website had the information I needed. The link to determine which attachment fits my tractor kept coming up as does not exist. The description for this attachment listed the tractor and loader we are getting. John Deere hook and pin was a reasonable description for the type of hookup I knew it had. If there was a picture of the back of the frame I would have known it was the wrong attachment. Titan said I could send it back in the original packaging for a refund. Two problems. For me to set up shipping was about $300. Secondly, the original packaging was destroyed in shipment to me. This was our first JD tractor and first loader without pin on connections, so a little more detail and pictures of the back would have made all the difference. If I had been an expert on John Deere loaders I would have not been confused by the Titan website.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I have only used the pallet forks I purchased a few times. I only gave 3 stars because I have not really put them to the test yet. They appear to be quite rugged and well built. I am impressed with the thought that went into the design to make it multi-functional. I have no complaints and I received them within a week of purchase. Thank you for your prompt service.”

Helpful Report

Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 10 months ago

“We ordered a set of flip over forks and was sent in 4 separate tracking numbers. The pole and welded ears arrived to our office and then days went by with no forks? We get a call from Fedex days later stating that the forks are too heavy for their drivers to make the delivery.... Was told if I didn't come and pick them up at their facility that the forks would be sent back ! Not happy at all this time around! I had to drive down to Homestead Florida to pick them up in my pick up truck and lost half a day!”

Helpful Report

Posted 10 months ago

Hello! We apologize sincerely for your recent experience with us. While FedEx is our designated shipper for this order, we do not have direct control over their delivery service. Typically, ground orders are intended for curbside delivery or to your doorsteps. If FedEx did not adhere to this instruction, we recommend contacting FedEx's customer service directly to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I love the harrow although there were parts missing to put it together. My husband had to build a few parts to make it work. I wasnt willing to wait.”

Helpful Report

Posted 10 months ago

Hello, we sincerely apologize for the missing parts in your order. Your feedback is invaluable and will help us improve our shipping procedures to ensure our warehouse team thoroughly inspects items before delivery. If possible, please send us a photo of the item you received along with the packaging, and we will do our best to resolve the issue. For further assistance, feel free to reach out to us at info@titanbrands.com.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews