“Unfortunately during shipping all hardware disappeared, furthermore the ends that bolt to the tractor bucket were so bent I had to cut them off and weld new attachment plates on to the tooth bar.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.
“it was the best packaging I've ever seen on my drum spiker . it was inside a angle iron cage . I did have to make some spacers it keep drum from shifting the drain plug for drum would hit frame”
“I love it. It’s made so well although I do believe it’s much heavier than what it was listed, but that’s not a problem for my wheel loader overall five stars love it and I would definitely recommend it to anyone. Thank you, Titan”
“Mis-aligned bolts holes. The PIN that goes in the rake won’t go in because the welds were off. The only way to get the PIN through is drill out all the holes in the rotating rake. I always thought Titans was a top brand but clearly they’re not…”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“When I received my fork attachment the top was bent in shipping I guess. Still works but it was bent never the less. That’s why I rated a three. I’m not the kind of person that would send back as long as it worked.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“titan people did good ,easy to get a hold of, told me everything in wanted to know but delivery was 5 days late and a part was missing , but it is a great product thank you”
“Shipping was fast and easy. However, the economy stump bucket i purchased does not fit my tractor correctly. It appears as if the lower plate (SSQA) is longer than all my other attachments and will not allow me to lock the pins in. (It doesn't fit flat against the mounting plate.) Overall quality seems good except for this issue. I will probably remove some material to make it fit better.”
English
