“Titan attachments does offer some pretty affordable attachments but buyers beware. I’ve bought multiple attachments from them and after just a couple of uses needed to rebuild a hydraulic piston on my grapple bucket. Simple procedure, just needed some product support to find a seal kit. These are typically $30-$50 depending on the cylinder. Well, Titan refused to provide a manufacturer, or part number for the piston used on my unit. Instead, the only help they would offer is to send me a link to a new $400 replacement piston. That said, if you buy from Titan understand that there is no fixing this stuff, and zero support. You will have to buy it a second time. Spend the money and buy a quality attachment somewhere else, you’ll save in the long run.”
Hi! Thank you for your feedback. We're sorry to hear about your experience. I checked your account and saw that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. If you need any further help, please feel free to reach out to us at info@titanbrands.com. We're here to help as best we can.
“Product was shipped with a cross threaded bolt. Customer service was very prompt in rectifying the situation. I will order from them again. Good company.”
“This is I think the 5th attachment I have gotten for my JD. Everything I have both has been of the greatest quality and these forks were no different. Received them quicker than I thought I would too. I will continue to shop at titan for all of my JD hook and pin attachments.”
“This was not my first purchase from Titan. Everything else that I bought from them, including this item, are well made quality items and easy to use. However, the assembly instructions for this item were terrible. I purchased the 5' model for my John Deere 1025R. It came with two sets of plates to hold the tines. Instruction diagram only shows one set. Instructions were useless. Tried chatting with customer service, got me nowhere. Was I supposed to put one set of plates above the tines and the other below?? Was I supposed to put both below?? Also, the fasteners are just zinc; stainless fasteners would have been nice.”
“I watched many videos of your Drum mowers and they looked great but yall must've made changes because I used it 2 times 1st time gearbox started leaking 2nd time I guess it bent now unusable and since iyall say this was not a material defect nothing will be done. Thanks for the high dollar scrap metal”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
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