“Very pleased with my pallet forks. Ordering was easy and it shipped in a timely manner. I do have a problem with the shipping and delivery from Fed Ex. The driver was rude, he just tossed the forks out of the back of the van and damaged my driveway. When I confronted him he blamed me for ordering something so heavy. You need to use a different company for delivery because I won't buy again unless there is a difference option.”
“I reached out to customer service 5 minutes after I ordered with a question.
It’s now been 10 days and no response from customer BUT literally 22 emails from them with “deals”.
Worse customer service experience ever. Will never purchase from them ever again.”
Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.
“The pallet forks I purchased have been an invaluable tool for my skidsteer. The equipments is very well built and has held up to every task I’ve used them for. I highly recommend the pallet forks!”
“Still waiting for the correct item to be delivered. Wrong item was delivered twice. Salesman gave me the wrong dimensions of the forklift frame. Disappointed.”
Hi! We’re truly sorry for the ongoing frustration with your order. If the replacement item doesn’t arrive within 10 business days, please don’t hesitate to reach out so we can recheck the shipment and ensure it gets resolved promptly. We appreciate your patience and the opportunity to make this right. Please reach us at info@titanbrands.com if you require further assistance.
“I wanted to support local and bought a set of forks for $950. When the were delivered, they were not what I was hoping for. In comparing the Titan set, it appeared they were a better quality and less of a cost. I went ahead and returned the local set and bought the Titan set. When the new pallet forks arrived I was pleasantly surprised at the increased quality and thrilled with the money I saved.”
“Just received my Titan three-point attachment ripper for my John Deere 5075 looked very well built was happy with everything until I used it after 30 minutes of use all three of the ripper teeth completely bent 90° very soft. Steel obviously did not use harden steel the dirt that I was digging in was not that hard very dissatisfied”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Very Impressed with the quality of the product and used it instantly. Highly recommended. Also the most affordable I found on the market. Extreme quality for a great price.”
“Good quality USA made construction. Simplistic utility that’s tough and serves its purpose. Used on tractor and skid steer, moves our rounds flawlessly.”
“New fork attachment is made very strong. It attached to the quick connect system well. I did need to make the bottom slots wider so that the pins had enough space to connect. I’m overall happy with the design and the strength of it. I used it to move logs. And wood processing machine. I also love that I can fit up a snow plow with it in the future.”
“I purchased Titan's subsoiler with the optional pipe layer attachment. It works really well for ripping subsoil even on an L series Kubota!
The problem we had with it is that although it says it's a category 1 rated attachment the pins they use for the side attachment on the 3-point hitch are not category 1 in size. Thankfully the pins are "bolt in" style, but we actually had to drill out the hole to 7/8" to fit a true category 1 pin after BOTH of the OE pins bent to the point of breaking. After we replaced them, we had no further issues with it and it allowed me to install a 1-1/2" water line for the house I'm building.
So my only suggestion to Titan would be to just put a true full diameter 7/8" pin with a non-threaded shoulder on it from factory.”
“Great piece of equipment. Does exactly what I need and saved me thousands of dollars from hiring someone to come in and regrade my driveway! Nice and heavy, I don't see an issue with this lasting a very long time.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.
“Should have paid more and bought locally. If you like dealing with call centers in Asia, Titan delivery staff who can never be reached by phone/email and local delivery agents who loose phone service for a week, add on fees after purchase to deliver then this is the company for you. Took a week of phone calls, multiple calls per day to get this delivered. Titan doesn’t reply to the call center so you are left in limbo. Don’t waste your time.”
Hi! Thank you for your feedback, and we’re truly sorry to hear about your delivery experience. We understand how frustrating it must have been to deal with communication delays and added delivery challenges. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We are always working to improve both our delivery process and communication across all teams and partners. If there are any unresolved issues or if there's anything further we can assist with, please don’t hesitate to reach out—we’d like the chance to make it right. Please reach us at info@titanbrands.com if you require further assistance.
“I purchased a Titan Pro PTO Driven Stump Grinder. I've not been able to even use it because I'm now on the 3rd hydraulic controller and it does not work either. I called Titan and, of course I was connected with someone who barely spoke English, and he was absolutely no help whatsoever. Titan sent me an email asking me to leave a review and I did, and I still have not been contacted by anyone else at Titan to help resolve the issues. I will never buy from Titan again!”
Hi. Thank you for your review. We're sorry to hear about the trouble you've had with your stump grinder and the support experience. We checked into your case, and our Product Support team has been in touch with some steps to help fix the issue. If you're still having problems, please reach out again—we want to make sure everything gets resolved for you. Please reach us at info@titanbrands.com if you require further assistance.
“Appears to be well built with good coat of paint. I've used it for moving bales and other misc things around the farm without any issue. The Deere quick attach points line up well - overall, pretty happy with it.”
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