“Awesome customer service. FedEx lost/misplaced part of my order and after contacting Titan’s customer service, they fixed it. Titans forks are excellent quality.”
“The pallet forks are solidly constructed and the tractor attachment is more than adequately built with nice paint and good welds. Alignment is perfect and works better than anticipated at a very reasonable price.”
“Love the pallet rack with the forks and bale spear. It is very easy to use and put on and off with the quick attach. Would rather you ship with someone other than fedex though they are terrible here in my area ended up waiting an extra week for the back rack part.”
“Order is still incomplete and nobody knows why I don’t have it. You have my money so I should have my product. Poor poor customer service. Terrible !”
Hi! We're sorry to hear about your experience and understand your frustration. Upon checking, the order shows it was delivered in May. If anything is missing, please contact us at info@titanbrands.com—we’re here to help and want to make this right.
Hi! Thank you for your feedback! We're glad to hear the attachments were good. We apologize for the confusion with the shipping. Sometimes orders are split into multiple boxes and shipments, but we’ll work on making that process clearer in the future. Please reach us at info@titanbrands.com if you require further assistance.
“Everything went together good but the pin to lock the position did not line up and was to big to fit in the hole on the rake. I will have to get a smaller pin to get it to work. Not good.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I purchased the pallet fork frame and forks, this piece of equipment is very durable and efficient to use. The hook up is on point and the forks are easy to move.”
“We try to never leave a negative review, however we have never had an experience like this. We ordered forks for our skid steer which arrived damaged. We provided photos of the item immediately. We were provided with an RMA but expected to ship the items back on our dime! We called numerous times to get shipping labels, were forced to wait on hold a ridiculous amount of time only to be hung up on four times, so far. Still no response. We finally had to dispute this with our credit card company. Still waiting for "customer service".”
Hi! Thank you for your feedback, and please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit.. After reviewing your account, I see that one of our Product and Warranty Specialists has already been in touch and processed the free return for you. If you need any further assistance, please don’t hesitate to reach out to us at info@titanbrands.com—we’re here to help.
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