Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“The product seems to be very well built and exactly what I was looking for but it came all beat to hell. If I wouldn’t have needed to use it right away I definitely would have refused delivery as a new item shouldn’t be pre-damaged. Pretty disappointing!”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“Your customer service department delayed the order for over 2 weeks because my tax exemption had expired.
I told them I would pay tax. Just ship it to me. They would. Not until I submitted a current tax exemption.
That along with numerous useless communications has given me a negative view of your company.”
Hi. We apologize for the inconvenience caused by the delay in processing your order. Unfortunately, we require a current tax exemption certificate to proceed with tax-exempt orders. We understand your frustration and are sorry for the communication issues. We appreciate your patience and will work to improve our processes. Please reach us at info@titanbrands.com if you require further assistance.
Hi. Thank you for your feedback. We hope you enjoy the product once you have the chance to use it! Please reach us at info@titanbrands.com if you require further assistance.
“Seemed to be easy to assemble. We followed instructions. Delivery was pretty efficient across country to Oregon. Will see how it performs once I get hay cut and fencing comes next.”
“Forks arrived in fair shape seem to take considerable abuse during shipping can be expected when it's a couple days late. Just cosmetic so not a big concern to me everthing works as should”
“I haven't had a chance to try my purchase out because it was shipped in 3 parts and I have only recieved 2 of them. They arrived in a timely manner but Fedex has the 3rd part sitting in Charlotte NC since 05 June. Kinda hard to use a fork assembly with only one fork.”
Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
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