Hi Lee, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Janet,Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
Hi Christine, Thank you for taking the time to write your review and for the feedback you have provided. We have been looking into this matter for you and can see the item that was lost in transit has since been fully refunded. We do apologise that we were not able to fulfil your full order. Kindest regards, TJ Hughes.
Hi Sonia ,Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes
“Great product . only problem tried to buy another one after reading your web site which said 2 available then out of stock came up.Tried again same thing 2 available went to order again out of stock.”
Hi Brian, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback, we apologise for the limited stock that was available on your particular items - we look to replenish stock promptly to ensure customers are satisfied. Kind regards, TJ Hughes
Hi Debra, Thank you for taking the time to write a review, we are pleased you are happy with our product and have left such overall positive feedback, we apologise on behalf for the courier for the manner in which the item was delivered and we will be looking to review this matter. Kind regards, TJ Hughes
Hi Bernadette, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“I ordered wrangler denims and wrong ones arrived. as promised the girl took a new order for them and sent me returns label to return wrong item. on receiving new item it wasn't ones I wanted either but couldn't be bothered with all the hassle of returning them so just kept them. when you order an item you should get the one you want first time not the third had I returned the second wrong lot. if id wanted stretch denims I would have purchased them in the store but due to the store not having ones I wanted I decided to order online which I wont be doing again. customer service agent I spoke to was really good but unfortunately warehouse staff sent out wrong item twice which is very poor service from my point of view”
Hi Sheena, Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Firstly allow us to apologise that you received the incorrect item twice - this will be a matter that we will look into to ensure labelling is correct in our dispatch warehouse and the correct description is offered on our website, this will be completed especially as this has occurred twice with the same item. We hope this matter has not deterred you from shopping with us in the future as we look to resolve this promptly. Kindest regards, TJ Hughes
Hi Gary, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Margaret, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Have used TJHughes shops both in Liverpool and Eastbourne for a total of sixty years. I have never had anything that I could complain about. I recently purchased a duvet and was delighted with the item so purchased another for a member of my family. Will always use TJs when I can.
Good value.”
Thank you for taking the time to write a review, we are pleased you are happy with our service and are such a loyal customer. We really appreciate that you have left such positive feedback. Kind regards, TJ Hughes
“I PURCHASED WHISPER UNDERWEAR.SO MUCH BETTER IN MY OPINION THAN THE MORE EXPENSIVE SLOGGI. THEY ARE
VERY GOOD QUALITY. AND VERY INEXPENSIVE. THEY WEAR REALLY WELL, SO MUCH SO THIS IS MY 3RD OR FOURTH
PURCHASE I WOULD CERTAINLY RECOMMEND THEM.”
Hi Marion, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Eder, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Robert, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“My order was placed on the 28th October. Rec'd email from YODEL that delivery would be on the 3rd. Rec'd another email from YODEL changing delivery to 8th. Hopefully delivery will be tomorrow Tuesday 8th.Delivery has now arrived10th november
Problem not with T.j. HUGHES. I thought delivery would have been sooner.
Mrs B . Sturrock.”
Hi Barbara Sturrock, Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the item was dispatched from our warehouse within 24 hours of the order being placed so we would like to take this opportunity to apologise on behalf of our couriers for failing to deliver in a more time efficient manner. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes
“I bought a Touche éclat on line and asked that it be left in my porch. This item has never been received. I appreciate this was at my own risk, but I did email the company to let them know I had not received this item and received no reply from them. I regard this lack of response as poor customer service.
Jean Graham”
Hi Jean, I'm sorry to hear that you didn't receive a response to this. Any further problems do please contact us on our web enquiries page on our website and we will get back to you immediately. Kind Regards, TJ Hughes.
Hi Patricia, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi R I Adkins, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Janet, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“The product I received was as described. I used the service to change the delivery date so that I would be in. However this did not work as it was delivered on the date first offered even though the system said it had excepTed the alternative ine. I therefore had to go to collect my goods.”
Thank you for taking the time to write a review, we are pleased you are happy with our overall service given and still left such positive feedback despite the failure in the altered delivery, we hope to see you as a returning customer very soon. Kind regards, TJ Hughes
