Hi Ellen, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“The website says that my nearest store is Preston and it was open when I wanted to go. Got directions and off I went........store closed years ago. What a waste of time and effort.
TJ Hughes. Please sort this out”
“The website says that my nearest store is Preston and it was open when I wanted to go. Got directions and off I went........store closed years ago. What a waste of time and effort.
TJ Hughes. Please sort this out”
Thank you for your feedback - Can you please confirm that you got this information off our official TJ Hughes website - under the "click here to find your nearest store" tab? Our Preston Store has the following address on our website:
Fishergate Centre
Fishergate
Preston
PR1 8HJ - If you could please advise we would happily look into this for you.
Kindest regards, TJ Hughes
“Every time a new brochure comes out with daily news paper go on line to order items from brochure only to find they are never in stock, so please either only put items in brochure that you have to sell or stop causing trees to be chopped down.”
Unfortunately some of our brochure lines are in store promotions only, we have not long launched our new website and products are being added daily to give our customers more variety to purchase. Please keep an eye for our new additions. Apologies for any inconvenience caused.
Hi Thomas, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Order 8 items. 3-5 days delivery promised. 2 items arrived promptly. Phoned 10 days later to enquire about the rest. Been told they are locating stock. Finally " shepheard light" arrived- only 1- not 2 as ordered. It was broken and incomplete. Shocking packaging to. Phoned up again. Was told to repack and take it to post office- the only option. I shop on-line to spare myself going to shops or post office. However - done that. Waited some more fore the rest to no avail. E-mail TJ Hughes to cancel the order. No reply. 4 more items arrived later. The "shepheard light" , as before, incomplete, 1 crook missing. 2 more items still not here. E-mail again about cancelling order for full refund. Heard noting as yet. Off to the post office once more to returned the rest. Help. Everyone- never ever shop at TJ Hughes.”
We are sorry to hear that you have not had the best shopping experience with us.
We have a variety of returns method dependent on the size/ weight of your product and allocate the returns method to match these dimensions. Once you goods have been received and processed onto our network your refund will be issued. May we take this opportunity for any frustration caused and would like to thank you for your feedback. This will be fed back to the relevant team tp improve customer service.
Hi Joan, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Susannah, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Susannah, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Darren, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Lynette, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Really pleased with the speed of delivery, ordered Sunday arrived Tuesday. Such a shame only half the order has arrived as waiting for stock on the rest although the full payment has been made”
Hi Sue, Thank you for taking the time to write a review, we are pleased you are happy with our overall service and have left such positive feedback - I can see you have now received all your order - the reason for the "split" is due to the fact we deliver from two separate warehouses. Kind regards, TJ Hughes
“Very pleased with the small garden set purchased from you, very good quality and value. Delivery was very fast, so I'm a very happy customer. Would not hesitate to deal with you in the future”
Hi Ann, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Very pleased with the small garden set purchased from you, very good quality and value. Delivery was very fast, so I'm a very happy customer. Would not hesitate to deal with you in the future”
Hi Ann, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Hi Michelle, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“I made the purchase for my daughter in law, the parcel was delivered quickly and was well wrapped. Goods in perfect condition and recipient pleased with it.”
Hi Dorothy, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Items missing had to Google contact number as number shown on receipt wrong! Told stock problem will get eventually but I have been charged so paid for goods they cannot send me!”
Hi Dorrie, Thank you for taking the time to write a review, we are sorry that there was an initial problem with your order and upon reviewing your order I can see you have now received all your items. We hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes
