TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.49

3.5 Rating 712 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 712 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Memphis love seat from the garden furniture range ,the first one I ordered had obviously been sent to another customer and sent back it was badly damaged ,had to wait in a full day for it to be picked up and another day for another one to be delivered ,to be disappointed again ,it was another damaged one ,at the moment I,m waiting another day in for this to be picked up ,so to avoid further disappointment I cancelled to be told I might have to wait a week for my money to go back in to my account ,I still have no seat for my garden and minus the money to go somewhere else ,I could not go through further disappointment and frustration !”

Helpful Report

Posted 8 years ago

Hi Anna, Thank you for taking the time to write a review, we are sorry to hear that you have experienced such a dissapointing level of service and we appreciate the feedback. We will look to improve the dispatch check and delivery. Kind regards, TJ Hughes

Posted 8 years ago

“Having made a special journey to the newly opened Maidstone store I was disappointed that the goods I had wanted to purchase at an 'opening offer' price were full price. The Floor Manager went to check and never returned. Despite the lady assistant being very helpful - and very apologetic about the situation - I decided I wouldn't shop there again. However, when I contacted TJ Hughes to express my annoyance my complaint was dealt with very efficiently and to my complete satisfaction. It restored my faith in this store so I will be shopping there again afterall.”

Helpful Report

Posted 8 years ago

Hi Val, Thank you for taking the time to write a review, we are pleased you are happy with our overall service despite the initial setback. Kind regards, TJ Hughes

Posted 8 years ago

“Great service,goods came when they said they would,good quality,decsent price,satisfied with the overall experiance”

Helpful Report

Posted 8 years ago

Hi John, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Very easy process. The update emails were great and even though I didn't pay for next day delivery it come the next day.”

Helpful Report

Posted 8 years ago

Hi Emma, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“VERY FAST DELIVERY, ITEM AS DESCRIBED”

Helpful Report

Posted 8 years ago

Hi Fawn, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Excellent service, cheapest prices, next day delivery. Highly recommend this company!”

Helpful Report

Posted 8 years ago

Hi Annette, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“OMG I have never had such a bad online shopping experience . I placed two orders, the first for underwear which arrived with the security tags still attached. The package included a returns slip with a number to contact the Customer Service Team on 0845 605 1912 ( a discontinued number) After time spent trying other numbers and contacting my nearest store ( a 40 minute drive from my home) I was told to use a strong magnet!! My daughter eventually prised off the tags with a hammer and pliers. My second order placed on the same day was for an aluminium blind. It was delivered but it was bent. I was handed the package and pointed this out to the driver of the delivery van, who walked away and drove off!! On opening the package the blind was indeed bent and the same slip was enclosed to report any problems. I googled a contact number 0844 576 0272 and found a very pleasant and sympathetic woman who undertook to speak to the dispatch team re the removal of tags and to follow up the problems concerning the discontinued telephone number on enclosed slips. She confirmed my home address and arranged with me for the item to be collected the following day between 09.00 and 1900hrs. The package was not collected. Upon checking my emails I found one informing me that the collection van was on its way and another stating the collection request was cancelled because they were unable to collect the item. I live in Essex. They went to an address in Middlesbrough ??? I called the friendly voice again and explained what happened, she apologised and arranged for the collection to be made today. It is now after 1900hrs and no sign of a van. However, I received an email last night telling me that the Lewis Home Retail Group has given me a PARTIAL REFUND for my purchase of a useless blind. HOW KIND OF THEM TO REDUCE THE AMOUNT OF THE REFUND TO TAKE ACCOUNT OF THE INCONVENIENCE TO ME FOR PLACING AN ORDER. WELL DONE T J HUGHES !!!!!”

Helpful Report

Posted 8 years ago

Hi Linda, Thank you for taking the time to write the review and we do appreciate the feedback as it helps to improve our service. Firstly, allow me to apologise on behalf of our courier for not returning the original item that was damaged in transit so we could resolve the problem before the item reached you - and for also not fulfilling our collections as we requested. I have also checked our system and I can confirm that a full refund has been authorised for the blind. As you have mentioned in your review we have also investigated the matter with our dispatch team to prevent further items being sent out with tags on. Kind regards, TJ Hughes

Posted 8 years ago

“i ordered a 2 seater garden bench paid for it and i was given a delivery date, that date came and no delivery took place. I spoke to Tj Hughes a new date was given for delivery, once again the bench never arrived. spoke to Tj Hughes again and another delivery date was given, once again the bench never arrived. the amount of time wasted waiting for it to arrive and on the telephone chasing the delivery was so annoying in the end i cancelled the order and requested a refund, needless to say i wont be using Tj Hughes again.”

Helpful Report

Posted 8 years ago

Hi Philip, Thank you for taking the time to write a review as we look to our customers for their feedback for ways to improve our service. We sincerely apologise on this occasion that we were not able to fulfill your order accordingly. We are also sorry to hear we have lost your custom from this situation. Kind regards, TJ Hughes.

Posted 8 years ago

“Very pleased with the service and purchases”

Helpful Report

Posted 8 years ago

Hi Isabella, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“E mailed customers services with a query reference an over payment as my bank was charged twice. Nine days have passed and i had an email eventually telling me i was not overcharged. Contacted customer services put on hold then was informed that the person i need to speak to is out of the office and was promised he will email me back with information. Again no answer and still £48.90 out of pocket. Very reluctant to use TJ Hughes again. Still want my refund help!!!!!!”

Helpful Report

Posted 8 years ago

Hi Julia, We are really sorry to hear that you had a bad experience. Do please contact us on the web enquiries page on our website if this wasn't rectified. Kind Regards, TJ Hughes.

Posted 8 years ago

“I order three orders but only received two reference numbers 1607 and reference 1802 but have not received reference 1304 lady's Fcuk ordered on October 1but you have charge me for it I have had my account in thanking you Mrs j Wilcox JuneiWilcox @yahoo.com. Waiting to hear from you”

Helpful Report

Posted 8 years ago

Hi June, Thank you for taking the time to review the our online service - I have check our system and I can confirm that all orders placed on: 29th October 2016 8th October 2016 5th October 2016 have now been delivered. I can also confirm you have since been refunded for the outstanding item as the item went missing in transit for which we apologise for this. Kind regards, TJ Hughes

Posted 8 years ago

“My order was delivered extremely quickly & was exactly what I wanted.”

Helpful Report

Posted 8 years ago

Hi Jean, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“My order was delivered extremely quickly & was exactly what I wanted.”

Helpful Report

Posted 8 years ago

Hi Jean, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“My order was delivered extremely quickly & was exactly what I wanted.”

Helpful Report

Posted 8 years ago

Hi Jean, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“I am over the moon with my purchases of Agent Provocature purse spray Very good price and excellent service. Thank you I will be back for more if there are any left at that excellent price.”

Helpful Report

Posted 8 years ago

Hi Rosalind, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Went into Glasgow store and saw great offer on morphy richards 12 in1 steam cleaner. Too heavy to carry home, decided to check online. T J Hughes Was best price along with one or two others . Decided to order online with TJ and found website easy to use. Gave approximate delivery date 2/3 days, arrived next day. Excellent service.”

Helpful Report

Posted 8 years ago

Hi Joan, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Very quick delivery,well packed, good product”

Helpful Report

Posted 8 years ago

Hi Olivia, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“Really fast delivery and top quality product. My only quibble is that the packaging was far too big for the actual item itself; most of the box was filled with bags of air.”

Helpful Report

Posted 8 years ago

Hi Georgina, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

“We purchased a 12 piece patio set which looks really good and is a good price. However getting it delivered has been a nighmare. My first two orders online were cancelled by the system. The third order was manually put through by customer services but the courier smashed the table in transit. They then returned the items tp TJ Hughes but I was not informed. After waiting for this item to arrive I contacted Customer Services who explained what had happened and ordered a replacement table. When the replacement item arrived there was no sign of the rest of the set and no one seemed to know where it was. Customer Services ordered the rest of the set on express delivery for me. A week later I chased them again and it hadn't even been dispatched. When it finally did arrive some of the cushions were missing so anther call was needed to customer services! Finally after about 6 weeks I have the full set and it looks really nice. Just in time to pack it all away for the winter!”

Helpful Report

Posted 8 years ago

Hi Stephen, thank you for taking the time to write a review, and please accept our apologies for the online shopping difficulties you have experienced when placing your order with ourselves. We are pleased you are happy with the end product, and we do hope this does not deter you from shopping with us in the future. Kind regards, TJ Hughes

Posted 8 years ago

“easy to browse and always a great deal never any problem's and quick delivery.”

Helpful Report

Posted 8 years ago

Hi Joe, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 8 years ago

TJ Hughes is rated 3.5 based on 712 reviews