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TJ Hughes Reviews

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

Company Reviews

Product Reviews

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 17th August 2022

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 8th August 2017

TJ Hughes 1 star review on 8th August 2017

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order online for 4 items that were in stock. I was given a despatch date of 17th Dec. from Liverpool to the Birkenhead store. I never heard again, so I went to the store, they said they didn't have the order. So this then meant I would have to return again, at a later date hopefully before Christmas as they were presents. Any on line discounts would now be lost in the cost of two journeys and the inconvenience. Next email I received I was offered a cancellation of my order and a £10.00 voucher for future online purchases. I refused as I did not have much faith to order online again. After Christmas I was told that 2 items (pjs) were now out of stock, so they refunded the money and the other 2 items had been taken off the shelves in Birkenhead and put to one side for me to collect. I returned to the store a week later - no items were ready, it was clear the managers were scrambling around trying to fulfil the order. They then found the original order package in their storeroom, surprise !! then came up with some story "the Postman had been trying to deliver this parcel to my home and it had been all over Birkenhead". I live in Great Sutton, Ellesmere Port. There was only an order number on the front and my name, no address, so I cannot believe this was ever sent for home delivery at all. They then hastily ripped open the parcel to retrieve the 2 items I had been refunded for, stating "you have been refunded for these, so we need them back, unless you want to pay for them now" I thought this rude and then the pj's were the wrong size anyway!! Incompetence from start to finish. I have shopped at TJs all my life over 40 years, I love the bargains and I was delighted to see you online, but this experience has been very disappointing.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties in using our Click and Collect service – this is a new service that we offer and we are constantly looking to improve it and we would like to apologise for the inconvenience this may have caused you. We hope this matter has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“Worst experience buying online ever!!! Item did not turn up 3 weeks after purchase and didn't even receive refund until nearly a further two weeks after due to an "error". Will never order anything from TJ Hughes again!!!!!!”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties when using our online service. Upon review we can see the order was sent from our warehouse the day after the purchase. We appreciate that it is frustrating that the order appears to have gone missing in transit but I can confirm that the order was fully refunded on: 30th December 2016. Should you require further assistance please contact our Customer Service Team. Kind regards, TJ Hughes

Posted 7 years ago

“Purchased a giant inflatable T-Rex jut before holidays. Still arrived very quickly and the deal was unbeatable. Very pleased with service and product.”

TJ Hughes 5 star review on 8th January 2017

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Got sent a 10 rather than a 7 although in their defence return labels were included, luckily however I knew someone who room a10 couldn't b bothered with the hassle”

Posted 7 years ago

Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Please allow us to apologise that you received the incorrect size - this will be a matter that we will look into to ensure more care is taken in our dispatch warehouse when preparing for delivery. We hope this matter has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“First time online order NEVER AGAIN know delivery date took to long pants service :(”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties in using our Click and Collect service. The items that are bought under this service are sent from our warehouse directly to the stores to ensure that the stores are not overstocked. We appreciate that it is frustrating and we can see the order was in store 4 working days (due to the New Year Bank holidays) after the order was placed. Kind regards, TJ Hughes

Posted 7 years ago

“although the presents ordered were split into two deliveries; both deliveries were quick.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. The reason that the order was delivered separately is due to the fact that we dispatch from two separate warehouses. Kind regards, TJ Hughes

Posted 7 years ago

“Very quick good service”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“easy to use web site , fast delivery , well packed. nothing negative to say.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Great service,well packed and good value.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Good customer service, speedy delivery. I was kept informed of progress of order by email.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Was happy with the delivery, it was very quick, had to return one item, not hapy that i had to pay for the return post.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are sorry to learn that you paid for return postage - as we have couriers that will collect for free as well as pre-paid postage labels for smaller items - please contact the Customer Service Team who can look to resolve this for you. Kind regards, TJ Hughes

Posted 7 years ago

“On the 9th of December I ordered and payed online for an electric heater via click and collect , I received an email few days later informing me my purchase had been dispatched to store, looking good so far, a few days later I thought I go look for an update and tracking details , no emails, few days later still no email , decided get in touch with customer service , was informed that it would be chased up , emails back and forward with still no joy , was offered a refund and I said I've waited this long so it can't be much longer , received a final email on the 3rd of Jan saying sorry they have to refund me and I would just have to go into store and buy one as they can't reorder for me !! Firstly on previous emails I told them I wasn't long after an op and on two crutches hence reason for not going in to store and secondly when I went into home page to check stock , hey ho !! Out of stock , so what do we do ? Reorder online !! I don't think so , NEVER AGAIN ,ps,it's 6th Jan still no refund yet ,, Myra”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties in using our Click and Collect service. The items that are bought under this service are sent from our warehouse directly to the stores to ensure that the stores are not overstocked. We appreciate that it is frustrating that the order appears to have gone missing in transit but I can confirm that the order was fully refunded on: 30th December 2016 at 8:53 am. Should you require further assistance please contact our Customer Service Team. Kind regards, TJ Hughes

Posted 7 years ago

“First order made and I was sent the wrong item leaving me with the inconvenience of returning it and getting the item I did order from another retailer. Wont be ordering again!”

Posted 7 years ago

Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Please allow us to apologise that you received the incorrect item - this will be a matter that we will look into to ensure labelling is correct in our dispatch warehouse. We hope this matter has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“Excellent service, even at an extremely busy time of year T J Hughes pull it out the bag and delivered a fantastic Disney princess bike within 2 days of ordering on the week running up to Christmas... You saved us...Thank you!”

TJ Hughes 5 star review on 6th January 2017

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Hi there I am very pleased with my order from tj highs, I have been to a shop once and was very impressed with all that you sell, thanks Mrs hilda gregory”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Bought perfume for my daughter for Christmas. Really pleased with price and happy TJ Hughes could oblige because couldn't find the particular one she wanted in Stores. FSt delivery aswell ????. Thankyou.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Benross single size electric blanket bought before Christmas has been an excellent buy. It was the best priced single blanket on-line; where TJ Hughes' blanket won over the others was its size, which covered the single bed from shoulder to feet. All others I found were shorter and sometimes narrower as well. I recommend using the blanket at full heat for maximum effectiveness. A great value buy.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Wonderful service as always from TJ Hughes. This was my first time doing an online shop with yourselves and everything went perfectly! I love visiting your Birkenhead store as do all of my family. Thankyou for being a great shopping experience and you have me as a lifelong customer. Best wishes for 2017.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“Took 20 days to deliver. Item had security tag attached which I am unable to remove. HELP.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, can you please contact our Customer Service Team on our "Contact Us" website page and they can look to resolve this for you straight away. Kind regards, TJ Hughes

Posted 7 years ago

“The item that I ordered took 6 days to arrive. It was sourced from a from a relatively near store for 'click and collect' but I was not updated of the reason for the delay. Only when I sent e-mails asking about my order's progress did receive an update, so I overall I was not very impressed. Your system needs looking at to keep customers informed and ultimately, satisfied.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us, Click and Collect is a new service that we offer and we look to improve this constantly. Our system updates customers when the item is dispatched to store and when the item is ready for collection - we find that on occasions the email has gone to the customers junk folder. Kind regards, TJ Hughes

Posted 7 years ago

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TJ Hughes is rated 3.5 based on 711 reviews