Thank you for taking the time to review your recent purchase with us, can you please contact our Customer Service Team on our "Contact Us" website page and they can look to resolve this for you straight away. Kind regards, TJ Hughes
“The item that I ordered took 6 days to arrive. It was sourced from a from a relatively near store for 'click and collect' but I was not updated of the reason for the delay. Only when I sent e-mails asking about my order's progress did receive an update, so I overall I was not very impressed. Your system needs looking at to keep customers informed and ultimately, satisfied.”
Thank you for taking the time to review your recent purchase with us, Click and Collect is a new service that we offer and we look to improve this constantly. Our system updates customers when the item is dispatched to store and when the item is ready for collection - we find that on occasions the email has gone to the customers junk folder. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Product very good in fit quality n comfort, but whispers are so not surprised I expected there quality.. But post was a long time. Ad stuff from China faster!! So if ur in no hurry great, missed my friends birthday bcos they hadn't arrived!!????”
Thank you for taking the time to review your recent purchase with us, we apologise that we were not able to deliver you items faster than we would have liked to - during the Christmas period we extended the delivery times. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“Ordered a soup maker and was happy with it at first but the second time I used it, it wouldn't work and the bottom was burnt. Had to clean the burn off before using again. Still didn't work the third time had to blend it by hand!!!”
Thank you for taking the time to review your recent purchase with us, if you are still continuing the experience issues with your item please contact our Customer Service Team on our "Contact Us" website page and they can look to resolve this for you. Kind regards, TJ Hughes
“Very impressed as I ordered perfume at a very good discounted price but instead of the goods being sent to me at my home address as requested they were sent to TJ Hughes Birkenhead branch which I was unable to collect from as I am not easily mobile also the contact number given me for the call centre to readdress this was not accessible and not in use and by the time I did manage to email the online shopping centre the parcel had been despatched to Birkenhead from where a very nice staff member phoned me to say it was there ready for collection this being Friday Xmas week.I explained the error in addressing parcel there and she put it in the post that day and sent it to my home address.All staff I did speak to were helpful and friendly.I will shop with TJs again.”
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, Click and Collect is a new service that we offer and we look to imrpove this constantly. Kind regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes
“Easy ordering. Excellent delivery. Definitely value for money. Wouldn't hesitate to use them again for any future orders. As this item was a gift, I have no pics, but can assure that it was as portrayed.”
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes
“We made the order on line 17/12 for delivery to Sheffield depot, however the email I gave went to my work email and wouldn't receive it until Tuesday, I called TJ Hughes 19/12 explaining the situation, and what Identification I'd need. I was told to just bring a driving license, passport etc. I drove from Chesterfield to Sheffield paid parking to discover my parcel hadn't arrived and that I needed the web number. I wasn't told this on the phone or I would have got the email from my place of work. When I did get the email it informed me my purchase was coming from Liverpool and that I would receive another email once my order was ready in store. I called everyday which cost me extra on my network mobile charges (£20.00 in total) to finally get a call back from depot in Sheffield to say it arrived on 23rd Dec which only gave me xmas eve to fetch it as Friday night opening late wasn't a definite. I was told on the phone that the night before wasn't necessary so they may not stay open late. I was very relieved to have got my purchase before xmas day as it was my little boys main present. I was happy with my purchase, price paid but communication could have been better. I believe you have only recently started doing to click and collect in Sheffield so teething problems were likely. Could have been a better experience but my little boy was happy.”
Hi Ashley, Thank you for taking the time to review your recent purchase with us, we are pleased your little boy was happy with his present! We do appreciate the feedback given - as you have stated Click and Collect is new to the site and we look to constantly improve this service. Kindest regards, TJ Hughes
“I am extremely happy with the service I was provided. Very good value for money and through the xmas/new year season the delivery service proved to be excellent.
Would recommend to all”
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes
“AWFUL - NEVER ORDER AGAIN - ITEMS OUT OF STOCK EVEN THOUGH PAYMENT TAKEN FROM MY ACCOUNT ! SOME OF THE GOODS ARRIVED AFTER NUMEROUS EMAILS ! ORDERED T SHIRT TURNED UP ON A HANGER BUT CRUMPLED UP IN THE BOTTOM OF THE PARCEL, DIRTY MARKS ALL OVER IT !”
Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your complete order due to a stock replenishment issue. We will also investigate this is an issue with the dispatch team to ensure more vigilance in the preparation of goods for delivery. We hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes
Hi Keith, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kindest regards, TJ Hughes
“Emailed you about the state of a product I bought my daughter for Christmas. Have still not heard anything back!!! Very disappointed customer to say the least!”
Hi Lucie - thank you for taking the time to write your review and for the feedback you have given. We have checked into your correspondence and can see that our Customer Service Team have replied to your email - Unfortunately upon looking at the e-mail address given on here and comparing - the incorrect email address was input on our "contact us" form resulting in you not receiving the reply. We will look to send you another response with the email address provided on here and hope this clears this matter up. Kind regards, TJ Hughes
Thank you for taking the time to write your review and for the feedback you have given. We have checked your correspondence and can see that our Customer Service Team have promptly advised the return of the product with our free Returns service for your replacement. We sincerely apologise that the item was delivered faulty and for any inconvenience this may have caused. Kind regards, TJ Hughes
