“Be VERY CAREFUL when reading their tricky policies. I intended to ordered just one box and therefore chose the "1-month" plan which seemed like the obvious choice as opposed to the 3-month or 6-month options. It never once occurred to me that this meant I would be getting a box every month (at a higher price than if agreed to 3 months). Why would I think there would be an actual subscription attached to a 1-month order. When I got the notice that my second box was being shipped I tried to contact them immediately which is impossible because they have set up their contact system in a way that is anything but simple. More than 24 hours after I sent a message telling them that I had no intention of ever subscribing and to cancel immediately, they shipped out the box anyway. Again, this was more than a full day after I cancelled. I have been going back and forth with them for two weeks now and they refuse to refund my money. I refuse to pay. I can't believe a company with any scruples would let a dispute like this get this far.”
“I get a box every month for me and my kids to share. They always look forward to sharing all the goodies and trying new things! Amazing box of treats!”
“Tokyo Treat is great for making a surprise with something special to someone close. The shipping is currently very fast and you have enough time to get it till Christmas! A lot of nice, sweet, salty and interesting sweets in the package. Its worth it!”
“Tokyo Treat is great for making a surprise with something special to someone close. The shipping is currently very fast and you have enough time to get it till Christmas! A lot of nice, sweet, salty and interesting sweets in the package. Its worth it!”
“Our first box just arrived and it was so much fun discovering what was inside! I love that the snacks are full size and a good variety. Can’t wait for next month!”
“Could have gotten 5 stars but now my experience is ruined by the surprise 6 months renewal that I cannot afford. Don't fall into this trap and cancel your subscription one month before it runs out.”
“We just love the amount of treats you get in the box. Absolutely everything is tasty, and it’s such a diverse selection of snacks! My and kids and I are always excited to receive our orange box at the door!!”
“First time ordering. After the charge on the invoice came through another one appeared a few days later for $10.50. Just beware there is a separate shipping fee per box that is not disclosed at checkout. Mine is 10.50 per box which adds a significant amount that was not disclosed on the invoice.”
“I am more than disappointed 😞. I ordered my box on the 16.11. They say on there website the box will be shipped within 2-5 days. After 7 days nothing happened. The CS just said sorry and they take care of it. 5 days after that still nothing happens. So I wrote then again. The answer after 10 days after I ordered was : your box will be packed now.
Than 4 days after that I get the email that is was shipped. But I could not find any shipping number. So I wrote them again.
And now the surprise "they send it without any tracking with normal surface mail" are you kidding me?
So this box won't arrive on time and without tracking it probably will never arrive.
The worst thing I ever experienced. Lets see how they will handle a refund.”
“The Premium box I got is amazing! It came with 17 different snacks and a Japan exclusive Pepsi! Also a exclusive flavored KitKat! I am always wanting to try different snacks from other cultures especially Japan and this crate is perfect for that! The shipping on my crate was very quick. I got the notice on Wednesday that my crate would be there on Tuesday which was amazing since we just had Thanksgiving and it arrived a day early”
“We just received our first box from Tokyo Treats. We ordered the subscription for our as a Christmas gift. Everything was packaged beautifully and neatly. Nothing was damaged. There is a huge a variety of items. We are very impressed. Our children are going to love this.”
