“Not all that I expected. I was charged a lump sum twice and I was told that they can't cancel the second charge. Then they charged 10.95 extra monthly. I wrote to them why I'm being charged and never heard back. Better off going to an Japanese market to find some of these things.”
“Received the box quickly.
BUT Very disappointed with their customer service. I thought I paid for 1 box only. But apparently had a 3 month subscription. I got charged for a second box without my consent. The email got send in my trash box so I never saw it and got the chance to cancel my 3 months subscription. I wrote to them the day after the money got taken on my credit card and they replied that they couldn’t refund any money because the box got charged for this month.
Won’t buy from them again. Very poor service and not even worth the money.”
“The snack boxes arrive very quickly, even though overseas and in COVID. Have had months so far, each box is packed to the brim with tasty snacks and great variety. Getting the snack box is the highlight of the month and we are always eager to receive the next box.”
“Very unflexible and stubborn, they want to charge >10 USD extra shipping and refuse to refund. Scammy, first charge a clear price, then ask for more money otherwise no shipping of boxes. In addition of automatic subscription renewal. Very annoying, would not buy from them any more. Sorry cannot recommend.”
“The box didn't take much time to arrive and it was lovely! Super trustworthy company and everything inside was awesome and colourful, tasty and I'll definitely be getting more boxes!”
“Ordered it dec 19th and got it dec 27th with no issues. The snacks are super good, price is a bit spendy but when you break it down, it about how much itd be if you bought snacks at an asian market.”
“We had to ask tokyotreat about our box since it didn't get shipped to us for a week. It would've been nice to know about the delay beforehand. Overall it was a good experience.”
