“Think twice before order from them; up till covid hit the cuesmter service ok. But not since covid i have think boxes get lose mail and with no tracking cant even till if made it to canada. I repeated ask for refund for all three and they keep refusing saying give more time and more for reason not to give me my money back
Ive work in retail for 13 years and i work on medical for just over ten. To use covid has reasoning not not to refund when almost three months later no box be found is sickening.
Again please think twice before ordering”
“ILLIGEMITE SCAM COMPANY THAT OPERATES ON THE PREIPHERY OF INTERNATIONAL TRADE LAW AND ETHICS (READ THEIR TOS ON THEIR WEBSITE)
They are a scam company who will not let you remove your credit card details from their server and will use that information to extort money from your bank account as they see fit.
Please don't believe these bot reviews and research/google real customers experience with this shady unethical company. Also they will not ship your stuff and not refund you. Contact your bank to get your money back by this fraud company and be sure to report them to Federal Trade Commission when you've been burned by them.
They legitimize their scam company by sending PR boxes to YouTubeers to get customers that they can then scam.
AVOID AT ALL COSTS”
“Worst customer service team, I ran Into a terrible box that had open food and was damaged. During these critical time of consumer health safety they refused a refund or reshipment. I stated I’d continue my business else where and the company didn’t cancel my subscription, charging me $45 additional $’s. I contacted their support again to request a stop shipment and refund and they denied me again for a refund. I was Forced to take it up with my bank for a refund.
The snacks in the box are also so small in comparison to the price you pay, at a traditional Japanese grocery store these items might total $12 but they’re turning around and selling the same products for $35 without free shipping which runs at $10 per box.”
“Absolutely awful, ordered my first subscription box in MARCH was ‘dispatched’ in April and still not received it. Send countless emails complaining and they don’t care. Complete scam, paid for 3 boxes now (nearly £100 in total) and received nothing. They won’t give me any refunds and expect me to wait 90 days for my first package to arrive. I can guarantee it won’t arrive. Refuse to open a complaint for me or refund anything. Furious with them. Do not trust them. Tons of fake reviews”
“1. Poor customer service. Due to Covid, I got my April box in June. I can understand that. Then they changed my shipping to express automatically and charged me $10+ on shipping my May box. I have opened a ticket as soon as I got the charge and they asked me to change my shipping method. Then I changed my shipping method right away. However, weeks later I still got charged for my June box. I opened a ticket again and see what they say, but my experience with Tokyo treat is beyond disappointing.
2. The chocolate completely melted in The May box that cost me $10+ extra to ship. See the picture.
3. If you have subscribed for a whole year, you will not get your money back if you change your mind mid year. On top of close to $400 a year you paid for, now you want your shipment tracked? Please pay extra.
3. The treats are not worth the money. You will get what you actually like by going to a local Japanese store. But if you don't have one near by, then by all means order these. Just expect to be disappointed.”
“Legitimate company turned SCAM
I've been a faithful subscriber to Tokyo Treat for nearly two years without issue. However, they've used the COVID-19 pandemic to turn their company into a scam.
For context, my May box shipped on April 13th with an expected ETA of 3-5 weeks. At the end of that time, I contacted Tokyo Treat to let them know it never showed. This was after they charged me an extra $5.00 without consent to track the package, and then never provided tracking. They asked me to wait 2 more weeks.
2 more weeks go by, and the box still hasn't arrived. So I contact them again, now asking for a refund. They again ask me to wait. This box has been missing for 2.5 months now and they can't tell me where it is.
Their customer service team also refuses to do anything, instead answering with lies and copied/pasted responses. Be especially wary of any replies you receive from Selly or Kartini.
After repeatedly asking to escalate the issue to a manager, I still haven't gotten my money back. They also refuse to cancel the remaining unshipped boxes on my account.
I have been forced to file a complaint with the BBB and dispute the charges on my credit card.
You can also see how quickly they turned to scamming customers by the staggering amount of fake reviews on this website. All you need is an email address to sign up.”
“This company sucks. Me and my wife thought it would be a good idea to do something different for my son on his birthday. Boy what a big mistake that was it’s been 6 weeks already and we have not received our box for June. So the company goes and charges my card for a July box which i did not put for a subscription to ever start for every month. This company is a rip off they’ll take your money$$$ and won’t get back to you. Don’t bother with this company please”
“A box never arrived, and I had to open PayPal disputes for misleading me, giving bad instructions which only served to give them more opportunities to just take money without permission. No refunds even if things were their fault.”
“The cost of the box is not worth what you get. They also charge an extra 10 dollars for shipping for each box, despite paying so much up front. I attempted to cancel the subscription after two boxes (it was not made clear that I would be charged shipping each time) and customer service gives conflicting information and refuses to refund or cancel the remaining subscriptions. So for a cost of 40 dollars, you're getting maybe 10-15 dollars worth of snacks, most of them readily available in the US, and it's mostly single piece gummy candy and a bag of puffed corn chips.”
“Very disapointed. I understand in light of the pandemic deliveries are taking longer but I have been waiting nearly 2 months for a box.
I was told to contact them after 23rd June for them ask for details of my address etc. Hoping this would get me somewhere they have now just asked me to wait again. And they expect me to just let them take a 3rd payment from my account when I havnet received the 2 boxes prior yet! Have had the box for the while now but if they do not resolve in the next few days I will cancel and use another service that cares about its customers.”
“the WORSE service ever, stay away. it is end of June and i still have not received my box from March. apparently the package got sent back due to covid, and they forced me to pay an extra 5$ to get it resent for the second time. it is now taking 3 months for me to get this box. horrible service. STAY AWAY.”
“The company feels like a major scam. We're in mid-june and I never received my May box. I cancel my subscription, but not before they charged me for the July box. And if that's not bad enough; they just charged me $10.95 for shipping, even though I never requested it. Ridiculous; I already told them I didn't even want the box and now they are charging me extra for shipping. Beware; the novelty is not worth dealing with this company.”
“This is a scam. I am still waiting on my box that is almost 2 months late at this point. They refuse to give me the tracking number to even look for my box telling me there is no tracking number. We all know that is total BS being everything that gets shipped has a tracking number. they just want you to spend more money on the "upgraded" shipping for a tracking number. They have also lied to me twice as to when my box was actually shipped from there facility. I am currently fighting for a refund being this box is never going to show up at this point but they keep telling me i will not get a refund until the box is sent back to there shipment center so until then i need to wait. Dont even bother with this company and i hope you do not need to contact customer service they don't help at all. they just pass the blame to the postal service.”
“Started subscription in March. Have not received anything. This is despite them randomly charging shipping whenever they feel like it. Have paid £160 so far (now cancelled obviously). THIS IS A SCAM DO NOT ORDER”
“Buyers beware!! My 3 month subscription renewed automatically and I did not want to renew it. I opened a dispute with PayPal to try to get my money back. The dispute was closed and I didn’t get a refund... which is fine because I figured I’m still getting my boxes! ....fast forward to June, I still have not received my January/feb/March boxes. I thought it might be because of covid. I reached out to customer service and they said that their system put a stop to my boxes since there was a dispute open and will remain on hold in case there was a refund. I replied and said that the dispute had been closed since December and their would be no refund. Their customer service is the worst!!! They keep replying with the same exact message for the past 2 weeks, even after sending them the proof that the dispute is closed and there will be no refund. I asked them to send the boxes I paid for but they refused. They are scamming me. Unacceptable to have such bad customer service like this.”
“Buyer beware once you give this company your credit card information they have no problems charging you more for shipping randomly for whatever they feel like without your authorization. Even though when you sign up you are told shipping is free and even if you “think” you are authorizing a one time transaction. Then when you tell their customer service you want your money back they “apologize” and say that they can’t because you received an email saying you have to “opt out” even though you opted out already in the timeframe in question through their website. Then they want you to provide screen shots showing that you opted out, like you should have known they were shady. This company is using a pandemic to steal money from people and it’s very very sad.
Having to dispute the shipping charge with my credit card and still haven’t received a single premium box I ordered 2 months ago so if I don’t receive that in the next few weeks I’ll have to dispute the 3 month subscription too.”
“It's a scam company.
After 8 weeks of waiting I receive a mal that they where returned to their office due to covid19. (their post offices didn't work properly...)
So they stalk you to pay more for DHL. another 11 dollars with each box.
2 boxes still have to arrive .... 4 to go....
I asked them to cancel my subscription and refund me the 4 boxes, which they haven't even send me. Not possible for them.
I started a dispute with my card company. Everyone should do this.
They are thiefs, they take your money easily from your bank account and do not give anything in return”
“I ordered mid March and currently it is almost June. My box has not arrived and even though I have been diligent and checked up behind them calling my post office and waiting additional time, this company still refuses to give me a refund. Please don't spend you money here. I tried reporting the company to the BBB but because they operate outside the US territory there is nothing I can do. But I will post my opinion every place I can!”
“I ordered a box months ago, way before any sort of country quarantines due to the pandemic began. The box never came and I reached out to customer service MULTIPLE TIMES and was told to wait two more weeks TWICE. So I did. Then I emailed them again after two weeks and was told that shipping is locked due to covid and they don’t know when I will receive my box. ARE YOU KIDDING ME? Please do not participate in this scam and save your money.”
