“This box is technically my second box since the first one shipped but hasn’t arrived yet. I liked 10 out of 17 items. I would have liked to have had ingredients (or at least allergens) listed in the pamphlet. Google translate can only do so much on the packages.”
“guys this is a scam !!
If you live in the UK especially.
I've seen so many posts about how many people from the UK haven't got their box and i too am one.
And don't bother messaging tokyotreat because all they will do is repeat the same thing again and again pretty much blaming you for the loss of the box.
They won't give you a refund. Lost a lot of money.
Not only that but payed for priority shipping. Which clearly wasn't priority.
Been waiting months for my boxs.
And even if they show up the sweets will probably be out of date by then.
I have bought other items from Japan in the 4 months I've waited for my box and those items, came in 2 weeks. All items I buy from japan come within a couple weeks so pretty sure the boxes never left the company as the company wouldn't be so admitted it isnt lost and it isnt their fault !!!
They won't care.
Honestly its just a company that sells cheap sweets for expensive prices. If you're fortunate to live in a country with a Japanese or Asian market just spend your money there.”
“Living in Japan for almost ten years have our family a very intimate familiarity of Japan and the culture. Each box send is the best treats Japan offers, including the seasonal products. It’s warms our heart to have some real Japan deceivers to our door with the same heartfelt care and attention to detail we have come to expect.
The Lane Family.”
“Ordered my box and its been months and ive yet to receive it. I asked for a refund and they said they couldnt because it was at their warehouse? Im kind of disappointed overall. Plus its hard to get ahold of them.”
“This is my first box, so maybe I’m a little biased. I paid for the expedited shipping, and it arrived in 15 days. Honestly, I think it’s fantastic! There’s so many different options, and the booklet does a great job explaining what everything is. My only suggestion might be with options like the Doritos you give people the option. It would’ve been nice to be able to pick between the three different options shown.”
“Worst customer service EVER! Do NOT but your credit card information on this website. Order from another compagny! They charge stuff without giving a proper explaination and don't refund no matter what! Was charged ahead of time advertised on website? Not their problem. Was charged un-explained additional charges to your account without consentement? Not their problem. Didn't receive your box? not their problem! Customer service is useless I don't even know why they exist.
It's boderline a scam seriously DO NOT use this service!”
“Orderer in may, recieved no box. Through constant emails i was asked to wait, first 6 weeks, then 9 now 4 months. Well, four months have passed and i've recieved no package. They continue to state that covid is the reason. But after four months, i feel like i've been ripped off. They have refusrd to refund my money and continually just basically recycle the same emails. They don't care that i spent 70 bucks on a box of snacks that never came. They also don't care that even if it did show up that half of it may no longer be edible.
I have reported the situation to paypal and requested a refund.
I will NEVER order tokyotreat again.”
