“*TL;DR: Decent product but not as good as competitors, and more importantly, dishonest business practices and severely lacking customer care.*
Fairly large array of items (at least with the premium box), but mostly just sweets; Lacks the variety of competing services like Bokksu. If you're really into candy that might be fine, though it does get a bit repetitive.
The monthly theme and little bits of Japanese culture are kinda cute.
The biggest con is that it feels a bit like... well, a con. They really go out of their way to obscure the auto-renewal of the subscription and keep it in fine print, give no option to opt out of it, and provide no reminders until the next payment has been processed. Also, of course, no refunds once the payment has been made, even if the payment is for multiple months and none of them have actually shipped yet.
When opening a ticket with their support system, one of the main answers that automatically pops up is exactly about this, stating only that they don't give refunds. So, you can tell this is an issue that happens to a lot of customers, who end up paying hundreds of dollars unintentionally. Not surprising, since the company clearly made design choices to encourage these kinds of accidents.
On top of that, they offer rewards for giving them reviews, hoping to drown out the complaints they get for their poor customer service with even _more_ shady manipulation.
In my book, honest business practices are more important than any specific product (especially considering the quality of the product isn't exceptional either, and arguably worse than their competitors), which is the main cause for the low score.”
“Pretty awful customer service. Only got 4 of my 6 boxes, they told me to ask the post office of my country and that was it, they closed my ticket saying it was solved.
Would not recommend.”
“TokyoTreat isn't a bad product in itself, but its *absolutely* overpriced. Simply go to Amazon and search for Japanese Candy/Snack box, and you will find hundreds of alternatives which offer double the amount of snacks for half the price. So if you're looking for value for money, steer away!”
“Support service is non existent. Bought gifts of Tokyo treat and nomakenolife boxes. Then realised I’d added the wrong email address to the Tokyo treat one. Only way to fix is to contact them. Raised a ticket and got a nonsense response that shows they didn’t even read my request - just closed it without resolving. Have contacted them twice more and still no response. So now I’ve paid for a 3 month subscription and neither my nephew (who now never received his Christmas present) can access what I paid for.”
“Don’t order from this company. I ordered a monthly subscription October and only got one box. They charged me for november and never received the box. Emailed them several times and still no reply or refund. Finally had to make a fraud claim with my bank.”
“I've always been a fan of anime, kawaii merch and their food! Tokyo Treat embodies all of that on its best of days.
Other times, it just frustrates me because of how much you actually pay for it. Customer service is helpful but at the end- you're on your own as there's usually nothing that can be done about status of delivery UNLESS ya paid for the option!”
“J’ai payer un abonnement pour 3 mois, soit disant une box sakura offerte ... que je n’ai jamais reçu ! Et maintenant on m’a relancé 2 fois l’abonnement, malgré mon refus, le mois dernier on m’a prit 100$ pour 3 mois ... et on refuse de me les envoyer. = VOLEUR
Never get my box but they take my money and they ask me to purchasr again with an other email adress= ROBBER AND THIEF
IN TOTAL 4 box never get, but they have eaten my money !!!”
“Delivery seems to take an age, but once you have a subscription up and running they come once a month, and you don't really notice the delay.
Box contents are quite varied. The drinks are usually really good, but the rest can be a bit hit and miss. The sweet things are generally good, but some of the savoury stuff often has a fishy theme and can be a bit odd.
But it's nice to try some different things.
On the whole though, I think the boxes are okay and I'm satisfied with the price, especially as it gets cheaper once you've purchased a few.”
“What needs to be understood is that the shipping takes a long time but thats to de expected. The products are cool but most seem like the rejects and for what you get its a bit pricey. I do enjoy at least 3 of the items I get in the box each time but if you live in a hot climate, then your stuffs gonna melt abit. The rewards could be beefed up abit too.”
“Still waiting over a month for my 1st box, 2nd box withdrawn from bank account and shipped a week ago with tracking number showing nothing in the system...AM I BEING SCAMMED?????”
“As a prepaid customer for a 3 month plan it was nice to know that my orders were being prioritized and would typically arrive on the 1st of the month. That being said I have still not received my August box, most likely due to my postal service or it being stolen off of my porch. On top of that, from my knowledge, you can only file inquiries 60 days after the supposed delivery date. I was excited to try this kind of thing, but now I'm left fairly disappointed.”
“te mandan siempre el mismo tipo de producto, con fecha caducidad corta, y sino te llega el envio te aguantas, te empiezan a dar largas y a limpiarse las manos hasta que pasa el tiempo maximo, una vez superado el tiempo maximo, ya se acojen a que ha pasado ese periodo maximo de reclamacion y que no pueden hacer nada, sin duda no renovare suscripcion.”
“Las cajas muy buenas, el servicio al cliente es pesimo, se demoran en contestar y no te dan solucion cuando tu caja se demora, solo te hacen esperar para no reembolsar”
“Love the variation and idea of Japanese snacks. It’s been near a month since I purchased a premium Tokyo treat box and I still haven’t received it, my order was billed July 28th”
