“Tokyo treats definitely fixed the issues with the shipping. The pandemic definitely threw a wrench into the process but thats has been taken care of now. Customer service always made sure they kept me updated. Thanks. I only wish they would put more premium item in the box.”
“We requested a 3 month subscription and were pretty happy with it despite the fact that the initial charge of $100.50 apparently doesn't include the cost of shipping and were then charged an additional $10.95 for every box. (That's $44.45 per box which is rather steep for what it is. Several other boxes are half the price)
But what really put us off was that apparently the subscription auto renews, which is fair enough, but there was no notification or communication prior to this happening. The moment my card was charged I was notified by my card and I filed a ticket with TokyoTreat and was told there was nothing they could do despite the fact that they hadn't shipped anything yet.
"Subscription cancellation won't affect the current order, it will only affect the next order.
We will still ship the boxes that you have paid for and can't refund it."
Abysmal customer service and their pricing/charging system could use some clarification.”
“Do. Not. Order. From. Toyko. Treat.
ToykoTreat is hands down the worst company I have ever dealt with and now with the current world events, they have an excuse to blame everything on!
I ordered my first box in April and it arrived within 2 weeks, so I thought great! And looked forward to the next months one...
That was 'shipped out' April 20th after they charged your card $5 for 'better' shipping due to delays with COVID-19.
I then started to look at some of their reviews/twitter mentions/facebook comments and started to realise that a lot of people were missing out on their boxes.
This didn't concern me at first because I had received my first box pretty quick.
Anyways... 13 weeks later... no box.
I emailed and emailed and just kept getting the same response of 'its on the way' 'I can guarantee you its making its way to you'... although funnily enough you're never given any tracking whatsoever.
It doesn't matter how late the box is or if its lost, they will NEVER EVER give you a refund.
After 18 weeks, I opened a dispute with PayPal and ToykoTreat's response was too provide tracking info, which didn't even say it had been picked up by the courier?!?!?!
How was this allowed? You should be ashamed of yourselves.
I managed to chargeback the payment and anyone else waiting, I recommend you do the same, PayPal seem to be aware of their shady business practices and I got my refund pretty quick.
I will never order from them again and I will never let any of my friends do the same.
Order from JapanCrate as the community says they are better anyways and at least you will actually receive customer service.
In the end they just gave me a copy and paste email, nothing to say sorry for all the delays, no sending out another box, no nothing.”
“This was my third time ordering from Tokyo Treat and they never fail to amaze me! I got a subscription every time and loved all of them, will definitely be ordering more. My sister especially the younger one is always super excited to see all of the things and enjoys all of the candy we get. It’s great for sharing with younger siblings as it’s such an experience for them. Definitely recommend 10/10!”
“The chocolates in all the boxes I’ve received are completely melted. They say they will add an extra item of equal value of the chocolates to my next box but never do. They said the melted chocolates aren’t their fault, because they can’t control shipping, and it’s a common occurrence... yet they still include chocolate during warm months?! I’ve asked to cancel my subscription but they refuse to do it. Also, right now you need to pay DHL shipping which is an extra $15 for me... for below quality products! Extremely dissatisfied!”
