tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,199 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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English

“Always prompt and professional, excellent communication.”

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“The team at Tom’s deliver service that is second to none, nothing is a hassle and they stock a great range of quality gear from the leading brands.”

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“as ordered, prompt delivery”

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“Chris and the team are great. Have bought numerous products online including fly fishing gear and clothing. Service is second to none, orders are processed fast and with no fuss. Definitely recommend this shop to anyone interested in high end outdoor gear.”

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“As a first time customer of Tom's Outdoors, I'm impressed with the super prompt service and the Thank you card identifying who took care of my order was a nice touch. I will certainly shop with Tom's again Thanks Jason”

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“Recently purchased a new Loop reel and then followed up with some SA line to match. As usual the online experience and delivery are awesome - I cant believe how fast they fulfil an order and get it dispatched! With regards to the SA line, Chris also followed up - as promised - with an email advising that out-of stock items were good to go. Overall, Toms Outdoors are leading the way in next level service as well as offering an extensive range of superior products. :+1::punch::skin-tone-2:”

tomsoutdoors.com.au 5 star review on 26th September 2019

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“For me Toms Outdoors combines great gear shopping with advice and the opportunity to be in an atmosphere of outdoor environment that I have immersed myself in for at least 55 years. Great team, great shopping. Warren”

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“I already own a Patagonia Stormfront backpack for fly fishing in NZ where the bad weather can come on faster than a politician on a free lunch. I bought the Stormfront hip pack for those times when times when I don't need to carry as much but I still want to keep everything dry. The t-zip provides a completely waterproof seal and the shoulder strap helps share the load. Its 10 litre capacity is plenty enough to do the job. I'm no fan of huge waist packs that encourage you to over stuff them and then end up feeling unbalanced and uncomfortable. Not cheap but worth it for a quality bit of kit.”

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“During the National Fly Fishing Championships held in Tumut earlier this year I was introduced to Toms Outdoors. Whilst there I purchased, amongst other items, some Fulling Mill The French - Barbless Tungsten Jig Nymphs. At the recent "Casting for Recovery" retreat held in Canberra for ladies recovering from breast cancer this nymph hooked 4 rainbow trout of which the participant managed to land one. This was the cause of much excitement as it was the first trout they had ever caught. I then gave one to another participant and within only a couple of casts they also caught their first trout. So it seems the Rainbows certainly love this pattern.”

tomsoutdoors.com.au 5 star review on 4th October 2019

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“I have only purchased a few items online and in store, but I have found the friendly and informative customer service to be matched with prompt delivery. Win win!”

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“What a champion of a jacket! Lightweight, warm and cosy, water resistant and tough. This jacket packs away in its own little pocket, making it a hiking essential. I love the jacket and am stoked that Patagonia use sustainable methods to create it.”

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“The Patagonia Nano Puff Jacket is a great inclusion in to any bike packers kit. I use this jacket combined with a half sleeping bag system from Terrarosa Gear for a comfortable nights sleep down to 0deg C. Being made with hydrophobic material and the prima loft insulation means it can get wet in the early morning and still provide warmth. It also doubles as a comfortable riding jacket on cold mornings working well to keep out cold wind. The jacket packs down in to a pocket and compacts down well. I highly recommend the Patagonia Nano Puff - now having two of them to be included on every bike packers packing list.”

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“Great product and great service. An absolute pleasure to deal with, as always.”

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“Fantastic service, even when I’d ordered the wrong size shoe, the return procedure was easy and prompt. Friendly staff to deal with over the phone, will definitely be using again.”

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“Prompt and reliable delivery and service. I rely on Chris and the team at Tom's Outdoors.”

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“This was my first purchase from Toms outdoors and in the Patagonia clothing line - as I needed to change sizes, the exchange process was very smooth and customer service and advice provided by Chris and team was outstanding - dont hesitate in purchasing from Toms outdoors!!”

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“These guys are fantastic , had a curly one with warranty on a fly line could have gone either way . But no they went above and beyond chasing it right up and the new one appeared. Sounds simple but it wasn’t, a Stirling effort on there behalf . Extra thanks . Dave Moppett”

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“Items arrived quickly as arranged!”

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“Quick response to order , fast postage,product will keep the net safe ,”

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“Great website which is easy to use and most importantly accurate in descriptions makes ordering easy. The gear - for fly fishing - arrived extremely promptly and was perfect. It was competitively priced and of top quality.”

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tomsoutdoors.com.au is rated 5.0 based on 1,199 reviews