tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,172 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Super happy with my purchases from Tom's Outdoors! Excellent range of quality outdoor products to suit the novice such as myself, or more experienced hiker / camper / outdoors person. Also fast shipping & overall great customer experience!”

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“Chris and the team are fantastic to deal with. I always have loads of questions... the advice always helps with my purchases. Returning an item that doesn't fit or similar is a breeze too. Highly recommended!”

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“Excellent service everytime. Quick to send out and great communication. Great to know you're buying from a bunch of people who actually put the products to use too!”

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“Always good service. Happy to take a call and give some solid advice, and if the size is wrong the pre-paid return service is faultless. 5 stars.”

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“Thanks for the amazing prompt service and delivery! My snowshoes were posted the day after ordering and only took 4 days to get to me which was wonderful. The order process was simple and staff responded to my order query promptly.”

tomsoutdoors.com.au 5 star review on 5th August 2019

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“Apart from lots of tempting gear and good prices, the service from Gemma, Chris and Kane is personal and outstanding. Always a pleasure to shop there. And their website works!”

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“I live in Brisbane but have a friend who lives just out of Tumut and visit a couple of times each year. A "must stop" is always Tom's Outdoors. They have a great range of camping, backpacking, paddling, fly fishing and outdoor apparel - no junk, just the best gear. And the folks who work in the store are all passionate users - real outdoors people who use the gear and know what works. And helpful and friendly every time.”

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“Buying from Tom's is how online shopping should be. Nice and easy to navigate website. Great gear and good prices. Easy check out and super fast delivery.”

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“Purchased a Patagonia Fjord Flannel online, delivered very timely and an ease to deal with. Thanks Team Tomsoutdoors.com.au”

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“I have been purchasing through Toms for a few years now, the products and service have always been great. Thoroughly recomend them...”

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“love the service and the products.”

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“Professional service & experienced knowledge of their high quality gear”

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“I ordered an item online and had the parcel within two days. Very prompt and much appreciated.”

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“Always prompt and professional, excellent communication.”

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“The team at Tom’s deliver service that is second to none, nothing is a hassle and they stock a great range of quality gear from the leading brands.”

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“as ordered, prompt delivery”

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“Chris and the team are great. Have bought numerous products online including fly fishing gear and clothing. Service is second to none, orders are processed fast and with no fuss. Definitely recommend this shop to anyone interested in high end outdoor gear.”

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“As a first time customer of Tom's Outdoors, I'm impressed with the super prompt service and the Thank you card identifying who took care of my order was a nice touch. I will certainly shop with Tom's again Thanks Jason”

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“Recently purchased a new Loop reel and then followed up with some SA line to match. As usual the online experience and delivery are awesome - I cant believe how fast they fulfil an order and get it dispatched! With regards to the SA line, Chris also followed up - as promised - with an email advising that out-of stock items were good to go. Overall, Toms Outdoors are leading the way in next level service as well as offering an extensive range of superior products. :+1::punch::skin-tone-2:”

tomsoutdoors.com.au 5 star review on 26th September 2019

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“For me Toms Outdoors combines great gear shopping with advice and the opportunity to be in an atmosphere of outdoor environment that I have immersed myself in for at least 55 years. Great team, great shopping. Warren”

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tomsoutdoors.com.au is rated 5.0 based on 1,172 reviews