“horrible experience and they still have my money ... ordered two years ago ... nothing arrived ... a bunch of emails ... check the local post office ... that way continued ... i have mail seven months after ordering from with the same text ... check the local post office ... after two years they say six months is the maximum for a complaint ... we are sorry for the inconvenience ... a totally illegal practice”
“i purchased an electric screwdriver at the listed price , paid for it , checked my order a few days later only to find it was put on hold , i recieved an email , tomtop wanted more money before they could ship the item to me , i refused to give them more money and asked for a refund , i doubt i will even see a refund , this site is very dishonest , they are a bunch of big scam artist ,!!!!!!! WARNING , STAY AWAY FROM THIS SITE !!!!!!!!!!!!!!”
“We purchased a drone from Tomtop and item arrived defective with one of the rotor not spinning. Contacted their CS many times, have to send them pictures and videos of the defective drone. Their CS do not actively respond to your email. They will limit the time you can contact them, like after 48 hours, to follow up the issue with them. Then after that they change their story and will not replace the item and says their supplier will send a replacement rotor and expect us to repair the drone by ourselves. So far after 1 months, still not getting reply from their CS. No replacement, no refund, no contact from their CS, and got a bad drone.”
“This is the biggest SCAM Company ever I went on Amazon to purchase an item somehow this company infiltrated their product on Amazon web page unknown to me I order my item not only was it the wrong item they send me but email after email for several months , they promised to send me a prepaid label to return the wrong item. however when I received the email with the label it was to Amazon in Mississauga and I had to pay the return fee .I phoned Amazon and they promised me they have no connection with this company.Also Toptomdeal charged me $30,00 more than the identical item on Amazon.”
“this company is to be avoided at all costs please run as quickly as you can from them,DO NOT ORDER ANYTHING FROM THEM, DO NOT GIVE THEM THE PAYMENT INFORMATION”
“DO NOT BUY FROM THEM AS THEY DON'T UNDERSTAND SIMPLE REQUESTS!
I ordered n 8 channel mixer and before it was shipped, asked if I could pay more and upgrade. They responded saying yes, we will ship your item. Not what I wanted or asked.
So, they shipped it and didn't respond to my request. When it arrived, I asked why they didn't get back to me, it's not open, can I upgrade? So.. they referred it to the TECH department who said send YouTube of issues!!!! Idiot response. I kept telling them NOT a technical issue..why didn't they let me upgrade BEFIRE they shipped the item. Again..we referred your problem to our technician's. Obviously, they don't have enough high level English speakers on board (I teach English as a Second Language and estimate very basic skills in their department). When they don't understand, they ignore you or just give you off. Unless you speak Chinese, I doubt you will get resolution if ANY problems. BIG NO from me.”
“I purchased this electric bike spent £620 in may and four months later the motor stopped working despite sending over 20 emails to this fraudulent company not getting a proper response I’m within my warranty rights and they wouldn’t take no responsibility at all and telling me i need to replace the motor myself i have taken the bike to two different bike repair shops and both confirmed it’s manufacturing issue still won’t take responsibility these people are the worse people DO NOT BUY nothing from TOMTOP they need to be stopped immediately i will sue them this is outrageous”
“I ordered something from them over a month ago. They keep saying my address is wrong. Its the only address I have!! They sent me a picture and said it was of Google maps. It was actually a picture of a little kid with its back towards the camera. I still haven't received the item or a refund. I would not recommend buying from this place!!”
“Sent me the wrong esc. Wanted me top pay for return shipping. I've never heard of a business expecting the customer to pay for the sellers mistake. Very shady. I emailed them and sent all the photos and they still never sent me a replacement or partial refund. They discovered a loop hole. They know it's not worth paying for the return and they know the bank and paypal will do nothing. Total scam artists.”
“Warranty issues and BAD customer service. The twelve months warranty is a lie. Practically unused gimbal, when started using, went south in about two weeks. Just stopped mid recording, never turns on anymore.
Customer service, Steven, who I think is an algorithm, answers. Asks for video. I send him. He doesn't answer for a week, then tells me to do this and that. Item still won't work so I try to apply my warranty rights. It seems tho this Steven cannot comprehend the word.
They offer me 5$ as partial refund. From 66.. I say that's a joke. We work it up to 15, I keep telling Steven I want vouchers as I need a new gimbal and I'm willing to buy it from Tomtop.
Now we are back to square one. 5$ his offer again. After 15$ yesterday.
Tomtop is a SCAM. CUSTOMER SERVICE IS AN AU, an artificial UNintelligence. The item looks great, you can use it few times then it just stops and no money no gadget.”
