Login
Start Free Trial Are you a business?? Click Here

TOMTOP Reviews

1.1 Rating 492 Reviews
1 %
of reviewers recommend TOMTOP
1.1
Based on 492 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 17th October 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
TOMTOP 1 star review on 25th June 2024
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
should be avoided
Helpful Report
Posted 4 years ago
not recommended at all not worth it
Helpful Report
Posted 4 years ago
1. It took a month to get the product. 2. Sizing is wrong. A 3XL is actually large. 3. The material is cheap.
Helpful Report
Posted 4 years ago
not recommended at all avoid at all costs
Helpful Report
Posted 4 years ago
i ordered item and next day they ordered it again and charged me twice and sent two. i contacted right away they said to wait till got item then contact which i did and now they want me to pay to return it to china when i never ordered or authorized it to begin with. they are scammers and would never provide them your credit card info
Helpful Report
Posted 4 years ago
everything is fake on their website,from customer service to the products that they are selling,NOT RECOMMENDED AT ALL
Helpful Report
Posted 4 years ago
THESE PEOPLE ARE RATS PLEASE BEWARE,EVERYTHING IS FAKE,NOT RECOMMENDED AT ALL
Helpful Report
Posted 4 years ago
You generally get what you order, BUT if something is wrong they will not correct it. They will lie to you that they have shipped another a new lost in mail. Only order cheap items or you may loose your money. I do not recommend.
Helpful Report
Posted 4 years ago
do not order anything from them,scammers please beware
Helpful Report
Posted 4 years ago
scammers please beware
Helpful Report
Posted 4 years ago
scammers please beware
Helpful Report
Posted 4 years ago
shady business please avoid at all costs
Helpful Report
Posted 4 years ago
horrible experience and they still have my money ... ordered two years ago ... nothing arrived ... a bunch of emails ... check the local post office ... that way continued ... i have mail seven months after ordering from with the same text ... check the local post office ... after two years they say six months is the maximum for a complaint ... we are sorry for the inconvenience ... a totally illegal practice
Helpful Report
Posted 4 years ago
garbage company please avoid at all costs not recommended
Helpful Report
Posted 4 years ago
i purchased an electric screwdriver at the listed price , paid for it , checked my order a few days later only to find it was put on hold , i recieved an email , tomtop wanted more money before they could ship the item to me , i refused to give them more money and asked for a refund , i doubt i will even see a refund , this site is very dishonest , they are a bunch of big scam artist ,!!!!!!! WARNING , STAY AWAY FROM THIS SITE !!!!!!!!!!!!!!
Helpful Report
Posted 4 years ago
this is a phony company please avoid at all costs these laughing clowns
Helpful Report
Posted 4 years ago
bunch of clowns,bunch of crooks and bunch of thieves not recommended
Helpful Report
Posted 4 years ago
Bunch of Thieves
Helpful Report
Posted 4 years ago
We purchased a drone from Tomtop and item arrived defective with one of the rotor not spinning. Contacted their CS many times, have to send them pictures and videos of the defective drone. Their CS do not actively respond to your email. They will limit the time you can contact them, like after 48 hours, to follow up the issue with them. Then after that they change their story and will not replace the item and says their supplier will send a replacement rotor and expect us to repair the drone by ourselves. So far after 1 months, still not getting reply from their CS. No replacement, no refund, no contact from their CS, and got a bad drone.
Helpful Report
Posted 4 years ago
This is the biggest SCAM Company ever I went on Amazon to purchase an item somehow this company infiltrated their product on Amazon web page unknown to me I order my item not only was it the wrong item they send me but email after email for several months , they promised to send me a prepaid label to return the wrong item. however when I received the email with the label it was to Amazon in Mississauga and I had to pay the return fee .I phoned Amazon and they promised me they have no connection with this company.Also Toptomdeal charged me $30,00 more than the identical item on Amazon.
Helpful Report
Posted 4 years ago
TOMTOP is rated 1.1 based on 492 reviews