TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 492 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how TOMTOP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“should be avoided”

Helpful Report

Posted 4 years ago

“not recommended at all not worth it”

Helpful Report

Posted 4 years ago

“1. It took a month to get the product. 2. Sizing is wrong. A 3XL is actually large. 3. The material is cheap.”

Helpful Report

Posted 4 years ago

“not recommended at all avoid at all costs”

Helpful Report

Posted 4 years ago

“i ordered item and next day they ordered it again and charged me twice and sent two. i contacted right away they said to wait till got item then contact which i did and now they want me to pay to return it to china when i never ordered or authorized it to begin with. they are scammers and would never provide them your credit card info”

Helpful Report

Posted 4 years ago

“everything is fake on their website,from customer service to the products that they are selling,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 4 years ago

“THESE PEOPLE ARE RATS PLEASE BEWARE,EVERYTHING IS FAKE,NOT RECOMMENDED AT ALL”

Helpful Report

Posted 4 years ago

“You generally get what you order, BUT if something is wrong they will not correct it. They will lie to you that they have shipped another a new lost in mail. Only order cheap items or you may loose your money. I do not recommend.”

Helpful Report

Posted 4 years ago

“do not order anything from them,scammers please beware”

Helpful Report

Posted 4 years ago

“scammers please beware”

Helpful Report

Posted 4 years ago

“scammers please beware”

Helpful Report

Posted 4 years ago

“shady business please avoid at all costs”

Helpful Report

Posted 4 years ago

“horrible experience and they still have my money ... ordered two years ago ... nothing arrived ... a bunch of emails ... check the local post office ... that way continued ... i have mail seven months after ordering from with the same text ... check the local post office ... after two years they say six months is the maximum for a complaint ... we are sorry for the inconvenience ... a totally illegal practice”

Helpful Report

Posted 4 years ago

“garbage company please avoid at all costs not recommended”

Helpful Report

Posted 4 years ago

“i purchased an electric screwdriver at the listed price , paid for it , checked my order a few days later only to find it was put on hold , i recieved an email , tomtop wanted more money before they could ship the item to me , i refused to give them more money and asked for a refund , i doubt i will even see a refund , this site is very dishonest , they are a bunch of big scam artist ,!!!!!!! WARNING , STAY AWAY FROM THIS SITE !!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“this is a phony company please avoid at all costs these laughing clowns”

Helpful Report

Posted 4 years ago

“bunch of clowns,bunch of crooks and bunch of thieves not recommended”

Helpful Report

Posted 4 years ago

“Bunch of Thieves”

Helpful Report

Posted 4 years ago

“We purchased a drone from Tomtop and item arrived defective with one of the rotor not spinning. Contacted their CS many times, have to send them pictures and videos of the defective drone. Their CS do not actively respond to your email. They will limit the time you can contact them, like after 48 hours, to follow up the issue with them. Then after that they change their story and will not replace the item and says their supplier will send a replacement rotor and expect us to repair the drone by ourselves. So far after 1 months, still not getting reply from their CS. No replacement, no refund, no contact from their CS, and got a bad drone.”

Helpful Report

Posted 4 years ago

“This is the biggest SCAM Company ever I went on Amazon to purchase an item somehow this company infiltrated their product on Amazon web page unknown to me I order my item not only was it the wrong item they send me but email after email for several months , they promised to send me a prepaid label to return the wrong item. however when I received the email with the label it was to Amazon in Mississauga and I had to pay the return fee .I phoned Amazon and they promised me they have no connection with this company.Also Toptomdeal charged me $30,00 more than the identical item on Amazon.”

Helpful Report

Posted 4 years ago

TOMTOP is rated 1.1 based on 492 reviews