“items will not be original,counterfeits or fakes please beware,different item will be supplied,not the item in the picture please beware and please be very careful TO BE AVOIDED AT ALL COSTS NOT RECOMMENDED AT ALL”
“I bought an item and a week later they send me an email asking for more money for shipping.
After a long email exchange they’re now threatening to cancel the order if I don’t pay more money. What a scam!”
“ads on their website are misleading,the pictures do not correspond to the items that they are selling(known as false advertisement)PLEASE BEWARE,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”
“they are rip offs they will not send what has been advertised on their website,they will send something different to the customer PLEASE BEWARE NOT RECOMMENDED AT ALL TO BE AVOIDED AT ALL COSTS”
“they sell counterfeits,fakes,broken items and 2nd hand items,THEY DO NOT SELL BRAND NEW SEALED ITEMS OR ORIGINAL ITEMS,TO BE AVOIDED AT ALL COSTS,NOT RECOMMENDED AT ALL”
“I can say that tomtop has been the worst customer experience of my life. I ordered an e-bike from tomtop and they delivered a scooter instead. It's worth noting that they say on the website that it takes them 24 hours to dispatch orders - in my case it took them a week (only for the product to leave their warehouse). Then we had a very long and unconstructive dialog (roughly 30 emails) as to how it should return the wrong item to them. So, I had to arrange a return. The courier cost was only (!!!) partially refunded. Altogether it took them more than a month to deliver an e-bike. The trouble caused by their mistake was no how (!!!) compensated to me. So, finally, I got the bike and (1) realized that they had sent me the wrong item again (a slightly different model, which was a LESS expensive one) and (2) in roughly a month the bike got out of order. The difference (between the model I ordered and the one I received finally) was no how compensated to me, BTW. They also refused to exchange the bike and according to their advice I had to take it to a repair shop nearby myself, where I was told the problem was the battery. Once again, tomtop was not willing to cover the cost of this diagnostic. Even though the bike was on guarantee - they (tomtop) refused to replace the battery or to compensate the cost in case I would have to buy it myself. So far altogether I have exchanged with them more than 60 emails (no way to call them) and it has been all in vain. So, to sum it up - the guarantee is fake, the service is awful. So, my advice is never order anything from tomtop.”
“not a safe website to order from,products are falsely advertised on their website please beware,also full refund promise as stated on their website is not legit,THEY DO NOT DO FULL REFUNDS OR DO NOT REFUND AT ALL,CUSTOMERS ARE SENDING THE PRODUCTS BACK AND THEN FINDING OUT THAT THEIR PAYMENTS HAVE NOT BEEN REFUNDED BACK IN FULL AS PROMISED OR AS ADVERTISED,PLEASE KEEP AWAY NOT RECOMMENDED AT ALL”
