“If I could give zero stars, I would.
I love giving gifts - they took away my joy with their TERRIBLE SERVICE
I will admit that the flowers were absolutely gorgeous and delivered with care on time.
However, I went out of my way to order specific extras suited particularly to the recipient. The package arrived with substitutions (not one original item!) that were not at all similar to what I had ordered, and of lesser value than the ones I ordered. I reached out to ask for help. No worries - mistakes happen, and substitutions need to be made. But I was upset at the quality of the substitutions.
The customer service from this point was TERRIBLE. They completely ignored my questions or concerns, even though I didn't even ask for a refund - only to see the invoice for the products sent and to see if there was a way of correcting them. I could have bought the substitutions at the grocery store on the corner, unlike the artisanal products I thought I had been getting. I was repeatedly ignored, and the representatives were extremely rude. Repeating Terms and Conditions to me over and over again like I didn't understand. Once I realized the game they were playing, I told them that I believe the terms and conditions had been violated by them.
They claimed the substitutions were of equal or greater value. When I said that I disagree I asked to see proof. I was told off and then ignored. I was only trying to do something nice for people who were helping me through a hard time, and yet purchasing from "Toronto Blooms" only led to more stress and exasperation for me. Why could they not just show me the cost of the substitutions?? That's all I was asking in the end. And I don't think it's too much to ask
There was absolutely zero personal touch, just robotic answers, and no willingness to help. No one contacted me to let me know that there were substitutions occuring and if they would be acceptable. What if there were allergies that hadn't been considered? They didn't even ask to find out. They immediately went to quote Terms and Conditions. To me this is the mark of a scammy company. The website makes them look local, but I would not be surprised if it is a big online empire that hires out its customer service and doesn't actually care about providing good/quality service.
This really took away any joy I had in gifting flowers, and made me regret trying to be kind in the first place. Great job Toronto Blooms - you achieved the opposite of what your "purpose" should be.”
“ordered the flowers couple of days before the date I requested to be delivered and I am extremely disappointed from your company!!!! They delivered the flowers late evening and did not even ring the bell just left it in front of the door… what a horrible experience!”
“Toronto Blooms is a scam. Don’t trust what they say in their “Customer Speak”! That is a lie.
If you want to order something and receive a completely different gift, work with this company! On Sep.20 I ordered a gift for my sister in Germany including some flowers, a card, a bottle of champagne, and a teddy bear. My sister received a gift box the Next Day of my request date including a bottle of champagne, a card and a bunch of chocolates and cookies!!!!! No Flowers, No Teddy bear!
This company changed my order totally without any notification. No emails! Nothing! I called the customer service a few times, No RESPONSE!!!!!!!! Always they say: We are busy and leave a message! Never replies!
Also, they charge you for delivery quite bit! First, they charged me $50 then they say you might be charged more. I received another $23 charge for the same delivery. (TTL $73)
I don’t recommend Toronto Blooms at all. Don’t trust what they say as “Customer Speak”! I sent my comments to them, and of course they didn’t publish it!”
“I would not check this star. Horrible service!
I didn’t receive what I ordered. I spent more than $70 and they sent a plant that looked like something you could buy at a supermarket for $10.
I left numerous messages and no response.
Buyer beware!!
Do not order!
Their products are deceiving. They care more about their profit than their products and customers!
What a shame especially during a time where people are suffering financially and they spend their earned money to comfort a friend in need with a plant only to see a disposable product!
Never again!”
“I placed an order $400+ and did not receive most of what I specifically ordered. They replaced items with substitutions however, some items that were not even close or even reasonable substitutions. We are horribly disappointed that they managed to ruin the wedding flowers for our bride's special day. There is no communication regarding orders that they cannot fulfill correctly, they simply substitute with whatever they like and keep your money. Buyer beware I guess is what I am saying about this company as now I am not only out that money but having to struggle to find what we need :(”
“Blooms had all the information on web site, including they could be delivered during quarantine. Sunday morning they delivered and were beautiful. Will use them again”
“Service was excellent, deliver was on time, special on a moment of sadness in my friends house. Our friend received beautiful flowers from blooms in Puerto Rico
If I ever need to send flowers again I'll make sure to use this service only.....”
“I like using blooms for the convenience and the beautiful arrangements.
I ordered flowers on several occasions for my wife.
The online ordering process is straightforward and the overall selections offered are excellent.
Other than that, the quality of the arrangements made my wife happy.”
“The other companies I used in US were horrible and my mom never received her flowers. So blooms is my new local florist in CA. I will also let my family in the US who to use if flowers are needed!! EXCELLENT SERVICE AND SATISFIED CUSTOMER!”
“I'd give them 6 stars if I could. I've used their services twice (both times sending flowers from USA to CA), and they were GREAT both times. Flowers arrived within a few hours of my order. The 2nd time, I had the flowers sent to my girlfriend's workplace, which is a fairly large office, and the delivery person got them to her no problem. She was super happy both times, and that was my goal.”
“I received this beautiful bouquet today from my lovely fiancé who surprised me for Women's day! It was my first time receiving flowers from Blooms and I have nothing but good things to say about this whole experience. The flowers were packed so carefully in a box. Inside the box, the flowers were wonderfully wrapped with pretty pinks and dark purples! Loved the colors!
I was amazed to see how much care was put into the delivery of these flowers. There was a wet green sponge sheet taped around the ends of the stems to keep the flowers fresh and not many flower shops do this..
Other than that, the flowers were arranged so beautifully that I was able to just take off the elastic and put them straight into a vase without having to arrange them to look all pretty.
10/10! Hope he gets me another bouquet again soon!!! 😍😍😍
Thank you Toronto Blooms!”
“I sent a bouquet of tulips to my friend who was recovering from a surgery. She was so happy with the flowers. Thank you for delivering great quality flowers seamlessly to my friend. I appreciate your service and quality! Look forward to using your service again in the future :)”
“Roses were well packed and sent fully tracked arriving exactly on time. The roses were in excellent shape, with each stem having its own water/feeder. I followed the directions and they are only now starting to wither and decay two weeks after delivery. Excellent service, high-quality flowers, and well worth the money. Highly recommended from me.”
“I have now used blooms on 3 different occasions to send flowers to Canada. Given that I am thousands of kilometers away from where I live, the recipient has always recieved the flowers I ordered on time and to great satisfaction.”
“It’s not the first time I send flowers via blooms, I’m very satisfied, they are very professional and accurate, they have good products for different occasions.”
“On the day of a special event I realized that the address I gave was incorrect. Customer service responded immediately to re-route the order, updated me multiple times and delivered flowers that were fresh, beautiful and loved by my friend by 6PM (perfect timing).”
“I ordered a beautiful floral arrangement from Australia, to be delivered to my grandmother's 90th birthday in Canada. And as requested, they delivered first time, and on time. The arrangement was beautifl and my grandmother absolutely loved them!”
“First time using Toronto Blooms, I’m based in the UK but my Sister lives in Toronto and the service and response from customer service was great, my Sister really liked the flowers and cupcake.”
